SaaStr

DECEMBER 7, 2020

It is time for SaaStr Scale and some of our sponsors are offering incredible deals and prizes for all Scale Attendees. The biggest concern for service leaders is customer churn; and customer service is at the forefront to drive retention. Take advantage of a free 14-day trial special for SaaStr Scale attendees.

Scaling 191

Scaling compliance Churn Innovation 191

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. Loaded with powerful team collaboration and client management tools, the Duda platform enables users to build feature-rich, responsive websites at scale.

Cybersecurity 274

Cybersecurity Scale compliance Payment Features 274

SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. How do you scale PLG? How do you build a stellar developer experience and continue to scale when the user base skyrockets overnight? What does scaling Enterprise ARR mean? Why are companies focusing on PLG today?

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

SaaStr

DECEMBER 6, 2023

Many of you will end up using it as you scale to later stages. But what is very enterprise and top-tier is their customer retention, at 97% GRR. The financial reporting and compliance engine that just keeps scaling! They manage financial reporting, audit, risk and more. That’s Workiva. Billion in today’s world.

compliance 304

compliance Engineering Scaling Enterprise 304

SaaStr

MARCH 16, 2021

One of the biggest frictions that comes up as you scale is … hiding things. This ensures they are at least fair, and in the end, which will lead to higher NPS and net revenue retention. Assume your customers know every cut corner you’ve cut on compliance, security, redundancy, etc. If it truly is, so be it.

Scale 295

Scale compliance Engineering Customer Success 295

SaaStr

JULY 26, 2022

Customers don’t expect as much in terms of security, compliance, etc. Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Be relentless about building features that increase retention. Customers often can deploy on their own.

SMB 363

SMB Churn Payment Services SaaS 363

SaaStr

OCTOBER 13, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed.

GCP(Google Cloud Platform) 260

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 260

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Explore other articles in the series. Your data is our most critical asset.

compliance 138

compliance Data Software Review Scale 138

Valuize Consulting

APRIL 4, 2025

Tracking these patterns can help you: Identify at-risk accounts early Correlate time investment with retention or expansion Intervene before issues escalate Refining Customer Segmentation: Moving Beyond Assumptions to Precision We all know the power of segmentation. Time insights reveal emerging trends before they become issues.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

Payrix

APRIL 10, 2025

If you already have payments volume on your platform, you may be finding that these sales just arent generating the kind of revenue you need to scale. Opting to embed payments empowers you to minimize friction for your customers, be better positioned for retention, and remain competitive in the rapidly evolving trade and field services space.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

MARCH 19, 2021

We created a product that was simple to use for entrepreneurs who were juggling a thousand different priorities and didn’t have (and didn’t want) an expertise in regulation, compliance or sales tax. Going upmarket has shifted how we do business — from how we approach sales to onboarding and retention.

Scale 290

Scale Business Finance compliance 290

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Enhance Retention: Customers are more likely to stay with a service that adapts to their changing needs over time. Tap into new customer segments with diverse pricing needs.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed.

Scale 202

Scale compliance Healthcare Education 202

FastSpring

APRIL 29, 2025

When payment partners fail to adapt to player demand and scale quickly, players leave your web shop empty handed, creating dissatisfaction that could have been prevented. We empower you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and more. How FastSpring approaches scalability.

Payment Services 78

Payment Services Payments Payment Solutions Payment Methods 78

Payrix

OCTOBER 1, 2024

In the latest episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis sits down with Candice Raybourn, Head of Partner Activation at Payrix and Worldpay for Platforms, to discuss the crucial topic of PCI compliance. Candice underscores the financial and reputational risks associated with non-compliance.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Sales Hacker

APRIL 1, 2025

Why retention isn’t just a CS metricand how to build a sales team that cares about it. We’ll help you scale, you help us scale. The revenue leader needs to have an overwhelming amount of focus on retention. We’ll help you scale, you help us scale. It’s about growing together.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Tom Tunguz

NOVEMBER 8, 2023

Meanwhile, regulation and compliance mean the governance burden only increases. They are faster to get started (no account creation), they can scale very quickly, and they can rise to enterprise levels with commercial cloud offerings. Instrumentation and Governance Enable Many New Use Cases : Today’s data leaders are struggling.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. rating scales) and qualitative (open-ended questions) formats to gather comprehensive feedback. Increase user retention. Also use both quantitative (e.g., Drive product adoption.

Onboarding 102

Onboarding Engagement Software Review Retention 102

SaaStr

APRIL 1, 2019

Hacking Your Cap Table: How Much Equity to Give and When with Equify Founder and CEO Alex Cattarini, Index Ventures Talent Partner Dominic Jacquesson, Futrli Founder and CEO Hannah Dawson and Alan Head of Risk, Finance and Compliance Paul Sauveplane. The Next-Generation ????. The Accelerators ??. The Accelerators ??.

Scale 172

Scale Sales Hiring Mobile compliance 172

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. These kinds of strategies foster customer retention. Geographical locations also impact compliance a lot.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Stax

MARCH 18, 2025

It can be easy to consistently double revenue if you’re an early-stage company, but as you scale up, sustaining that becomes more difficult. Lower customer churn to scale SaaS operations It’s inevitable that some customers will churn, but that doesn’t mean you shouldn’t try to prevent it.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

JUNE 13, 2019

Our second topic, benchmarks around retention. Logo retention. Logo retention is, starting last year, how many customers did I have, and from that cohort this year, how many have I retained? So, in building your models for your business, you really should be striving for 90% plus logo retention rate. This surprised me.

Scale 254

Scale Sales Hiring SMB Payment Services 254

Clouded Judgement

MARCH 22, 2024

Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). Namely, retention!! For “fake” ARR, retention can vary wildly.

AI 190

AI Cloud Revenue Technical Advisors 190

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Blulogix

MARCH 12, 2025

Schedule a Demo Today Why Businesses Are Moving to Usage-Based Billing Better Customer Alignment Customers only pay for what they use, improving satisfaction and retention. This model ensures that enterprises can scale efficiently, charging customers proportionally to their usage levels.

Payment Features 59

Payment Features AI Search B2B AI 59

User Pilot

MARCH 9, 2025

It helps quantify customer behaviors on a larger scale to uncover user trends and correlations. E.g., gauge customer satisfaction by asking users to rate their satisfaction with your product on a scale of 1 to 10. Retention: Churn rate, customer lifetime value. These could include: Customer satisfaction: NPS, CSAT, CES.

SaaS 83

SaaS Social Media Interviewing Scale 83

FastSpring

MARCH 15, 2021

You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. The subscription model naturally shifts your focus from customer acquisition to customer retention. Easier to Scale. As soon as a customer completes a purchase, it’s all about renewal and retention.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

Stax

JANUARY 28, 2025

Your testing should check for security compliance, technical performance, and mobile responsiveness. Security compliance: ensure that all financial information is securely transmitted using tokenization and strong encryption across the transaction, and that the provider is in full compliance with security standards like PCI DSS.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

User Pilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. As a result, it can be easily scaled to accommodate a growing customer base without any drop in quality. Data security and compliance. Confusion turns to frustration, and your excitement fizzles out.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Neil Patel

OCTOBER 7, 2020

Staying organized is tough even with just a handful of employees, but this challenge amplifies exponentially at scale. Some software is built to scale, while others are intended for smaller businesses and single sites. If you’re scaling rapidly, make sure the software you choose can accommodate your growth. Best of all?

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

Frontegg

JUNE 1, 2021

Scale — High. Retention — Medium. Compliance – a. Scale — Depends on the product. You only log insights which are interesting for your users from a business perspective Retention — High. Compliance – a. This is extremely crucial for organizations looking to scale up fast.

Traceability 97

Traceability SaaS compliance Blockchain 97

FastSpring

MARCH 3, 2023

To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. Local Transaction and Indirect Tax Compliance Made Simple There are two main aspects of compliance when it comes to recurring transactions: Transaction compliance (i.e.,

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

Intercom, Inc.

DECEMBER 12, 2019

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. 95% of the functionality you need from a messaging platform for your enterprise is free, but when you hit a certain level where you need compliance, message history – all of these enterprise grade features – that’s when you buy it.

Scale 169

Scale Growth Hacking Enterprise Scaling 169

SaaStr

MARCH 28, 2025

Regulatory compliance can be a moat, not just overhead Spending five years securing money transmitter licenses across 50 states created a significant barrier to entry that competitors can’t easily replicate. The compliance risk is significant,” Ren says. SMB customers. Founded in 2006, Bill.com has grown to: $1.4

SMB 130

SMB Payments Payment Services SaaS Payments 130

ChurnZero

MARCH 24, 2025

Whether this discrepancy points to budget cuts or misaligned strategies, its critical for a CS team to have the right technology for managing customers and building revenue through retention and expansion. 1: You notice your CRM holding your team back. 3: Your CS teams processes feel inconsistent or repetitive.

Technology 52

Technology Customer Success Scale ChatGPT 52

User Pilot

NOVEMBER 30, 2023

Mixpanel report types include Funnels, Flows, Retention, and Insights reports. In terms of intuitiveness and ease of use, Userpilot is a better alternative with its funnel, trend, retention, and path analysis. Mixpanel has multiple report types, such as its Funnels, Flows, Retention, and Insights report, respectively.

Scale 105

Scale Retention Trends Pricing 105