SaaStr

FEBRUARY 7, 2025

Dialpad’s Top Learnings Building Its Own AI Stack When it comes to AI implementation in SaaS, most companies are still figuring out whether to build or buy. Here are the key learnings every SaaS company should know. Make this decision early. Your unique data will be your competitive advantage in the AI-first future.

AI 255

AI Scale Government compliance 255

SaaStr

JANUARY 23, 2025

Moving upmarket isn’t just a nice-to-have for most SaaS companies – it’s often the difference between building a sustainable $100M+ ARR business and getting stuck in the mid-market quicksand. Start Planning for Enterprise Earlier Than You Think The biggest mistake SaaS companies make?

Enterprise 244

Enterprise Sales Hiring Scale Outsourced Development 244

SaaStr

NOVEMBER 24, 2020

Thanks to our partners and sponsors we have been able to take our events digitally – bringing together SaaS industry experts from across the world. Check out the low down on our sponsors for SaaStr Scale who are helping to make this event happen. It is the last SaaStr event of 2020 and it sure has been a wild ride. Freshworks.

Scale 286

Scale Scaling Outsourced Development compliance 286

SaaStr

DECEMBER 6, 2022

When scaling a SaaS company, striking a balance between hypergrowth and risk is essential. As your SaaS company reaches hypergrowth, you’ll need to adapt your risk management strategies to keep up. If you just focus on compliance all the time and take no risk, you have no business to protect.

Scale 269

Scale Scaling compliance Forecasting 269

SaaStr

AUGUST 9, 2024

From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team. In this AI moment we’re in, there are still many moments in scaling a company where intuition still matters. If you were building a career in SaaS, you were likely in Silicon Valley. This isn’t new.

Scale 284

Scale Sales Hiring Scaling Startup 284

SaaStr

AUGUST 12, 2024

Probably the biggest challenge in vertical SaaS I see is scaling the sales team. It’s pretty easy to hire SaaS sales execs to sell … a SaaS sales product. In vertical SaaS, most customers demand to talk to a domain expert. Maybe much longer than your peers and friends as non-vertical SaaS complained.

Sales Hiring 311

Sales Hiring Scale Sales SaaS 311

SaaStr

JULY 12, 2024

Scaling to $150M ARR and beyond is no simple task. Will this change as Grafana Labs scales? Grafana Labs still has features and capabilities they hold back that appeal to large enterprises, such as things around security and compliance. But they’re still one of the last remaining open-source companies at scale.

Scale 284

Scale Scaling Sales Hiring Sales Recruiting 284

SaaStr

MARCH 18, 2025

Laiva Becoming the platform of choice for life science companies and research institutions by creating a two-sided marketplace with significant SaaS components. SaaS vs. AI: A Misleading Analogy Unlike SaaS, AI isn’t necessarily disruptive to the existing tech stack.

Technical Review 184

Technical Review Artificial Intelligence AI Marketplace as a Service 184

FastSpring

OCTOBER 16, 2024

How FastSpring drastically simplifies the entire cross border payments process for SaaS, software, mobile game, and other digital product businesses. FastSpring handles the entire payment process from checkout to remitting end-of-year taxes for SaaS companies. Elimination of need to monitor changing tax laws and requirements worldwide.

Merchant Services 158

Merchant Services Payment Services Payment Methods Outsourcing Services 158

FastSpring

MAY 19, 2020

To be able to succeed in the global online market, software and SaaS companies need to keep up with the constantly changing data security best practices to protect their consumers. In our guide, you’ll learn: Why your compliance is necessary to scale your business globally. That’s where our guide can help.

Merchant Services 148

Merchant Services compliance Software SaaS 148

SaaStr

DECEMBER 1, 2021

With two weeks left to go until SaaStr Scale 2021, we’re looking at an incredible speaker line-up this year. Tickets to Scale are free, so be sure to sign up to join us live on December 15th! SaaStr Scale is dedicated to bringing you the playbooks for scaling to $100M and beyond. Mark Wayland, CRO @ Box.

Scale 272

Scale Scaling SMB compliance 272

SaaStr

JULY 26, 2022

So in theory, SMB SaaS is better than enterprise, at least 9 times out of 10: Deals close much faster. Customers don’t expect as much in terms of security, compliance, etc. But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. Endemic churn.

SMB 363

SMB Churn Payment Services SaaS 363

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. Era 2, SaaS 2.0:

Scale 246

Scale Finance Sales Hiring Scaling 246

SaaStr

JANUARY 6, 2021

And when we wrote in 2014 that Box would surely cross $1B in ARR , many at the time didn’t quite get SaaS yet — or the power of recurring revenue. But we haven’t done a deep dive on new learnings from Box at scale. This is a common theme from almost all SaaS leaders at scale.

Scale 300

Scale compliance Enterprise Scaling 300

SaaStr

JULY 22, 2021

Avalara is a leading public SaaS company we probably should all know more about. Avalara manages a big problem — tax and related compliance automation. And importantly, while the very largest partners support multiple vendors for tax compliance, the vast majority of small partners just deploy Avalara.

Scale 328

Scale SMB compliance Churn 328

SaaStr

AUGUST 8, 2023

The role of finance in SaaS is changing. The Accounting Team Responsibilities: Financial recording and reporting Compliance, Audits Accounts Payable/Accounts Receivable Tax, Treasury Your accounting team makes sure every financial transaction is recorded correctly and categorized. Sign up for free HERE !

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Churn rate. Customer lifetime value. Customer acquisition cost.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

FEBRUARY 25, 2020

That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? To complicate matters, each state gets to set their own sales tax laws about everything from, “Is SaaS taxable?” Here’s what SaaS businesses need to know about simplifying sales tax.

Merchant Services 195

Merchant Services Technical Review Scale Sales Hiring 195

SaaStr

SEPTEMBER 14, 2023

Whether you’re just starting out in SaaS or have a successful SaaS startup, founders and startup teams can learn a lot from those who have found success in the industry through its ups and downs. How to increase sales in SaaS? But, back to critical hires for your Saas company. And a magical thing happened!

Outsourcing Services 279

Outsourcing Services Sales Hiring Scale Sales Recruiting 279

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. Loaded with powerful team collaboration and client management tools, the Duda platform enables users to build feature-rich, responsive websites at scale.

Cybersecurity 264

Cybersecurity Scale compliance Subscription 264

User Pilot

MARCH 9, 2025

What is customer research in SaaS? For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement. For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement.

SaaS 83

SaaS Social Media Interviewing Scale 83

Payrix

DECEMBER 18, 2024

Takeaway #2: Inflation and surcharging compliance Ella highlighted the rising importance of surcharging as a response to inflation and escalating operational costs. Ensuring compliance in surcharging practices is critical, as violations can lead to substantial fines. And again, it’s highly collaborative.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

SaaStr

JULY 20, 2021

Emerging Insurance Disruptors: Are they Really SaaS? Additionally, attendees will hear about what Square learned larger customers are looking for, and how single-job SaaS providers can better position themselves to move upmarket. The Hidden Costs of Scaling with Guru’s CEO and Airtable’s CMO. with Notion Capital.

Payments 269

Payments Payment Services SaaS Payments Banking 269

SaaStr

DECEMBER 6, 2023

So there’s a quiet SaaS leader you probably haven’t heard of in the financial reporting space that’s doing just fine today. Many of you will end up using it as you scale to later stages. This is the theme of so many leaders in SaaS as they cross $100-$200m ARR. That’s Workiva. Billion in today’s world.

compliance 292

compliance Engineering Scaling Enterprise 292

SaaStr

NOVEMBER 1, 2022

Sequoia Capital’s India arm put together a terrific summary of all their learnings about SaaS and Cloud from SaaStr Annual this year. They also did an A+ session at Annual with several top India SaaS founders, which you can catch below! Here’s 22 of the most relevant takeaways for India’s SaaS ecosystem.

Scale 286

Scale Sales Hiring Underperforming Technical Team Cybersecurity 286

Scytale

OCTOBER 30, 2024

Well, if you haven’t, it’s best we dive in quickly (before non-compliance lands your business in some serious sh@#). Whether you’re a healthcare provider, a SaaS company in the healthcare space, or any other business dealing with Protected Health Information (PHI) , HIPAA compliance is non-negotiable.

Payment Services 52

Payment Services compliance Payment Solutions Payment Methods 52

Scytale

DECEMBER 3, 2024

When it comes to keeping your business secure and meeting regulatory requirements, two big concepts often pop up: penetration testing and compliance audits. Beyond compliance, it simply makes good business sense. What are Compliance Audits? Both are essential, but they’re not the same thing. Sounds intimidating, right?

compliance 52

compliance CTO Hire Technical Review Software Review 52

SaaStr

JULY 30, 2024

How do you scale PLG? How do you build a stellar developer experience and continue to scale when the user base skyrockets overnight? What does scaling Enterprise ARR mean? The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams.

Underperforming Technical Team 276

Underperforming Technical Team Enterprise Scale Payments 276

SaaStr

SEPTEMBER 28, 2023

In this new SaaStr series called “What’s new at…,” Jason Lemkin chats with WorkOS CEO and founder Michael Grinich about what it takes to be Enterprise ready in SaaS, building vs. buying, and who the stakeholders are in a B2D motion. That’s unheard of in other SaaS categories. This doesn’t include the compliance or security teams.

Enterprise readiness 277

Enterprise readiness Payment Solutions Enterprise Payments 277

SaaStr

FEBRUARY 2, 2023

We’ll see 1,000+ of the best SaaS founders, execs, and VCs February 22-23 at SaaStr APAC 2023 ! Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes. Grab tickets here.

Cloud spend optimization 257

Cloud spend optimization AWS Scale compliance 257

SaaStr

OCTOBER 13, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed.

GCP(Google Cloud Platform) 254

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 254

SaaStr

JUNE 22, 2023

Remote makes it easy to manage international payroll, benefits, taxes, stock options, and compliance in 50+ countries. Trustero aims to be the trust clearing house for SaaS businesses, replacing the need for a traditional approach to compliance through 3rd party consultancy. appeared first on SaaStr.

Scale 244

Scale Banking compliance Forecasting 244

FastSpring

NOVEMBER 9, 2023

Looking to join SaaS founders and tech enthusiasts who are discussing the most innovative trends for SaaS companies? If so, join FastSpring at the SaaS North November 15-16th! Since 2016, SaaS North has been recognized as THE Canadian hub for rapidly-scaling SaaS founders and their teams.

Merchant Services 158

Merchant Services SaaS Payments Payment Methods Payment Services 158

SaaStr

DECEMBER 14, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. What’s the #1 bit of advice you’d give to SaaS founders today? We had a great one last week with Jay Levy, Managing Partner at Zelkova Ventures. Check that out here.

Venture Capital 276

Venture Capital Benchmarks Cloud compliance 276

TechEmpower SaaS

JULY 24, 2023

How quickly will we need to scale the application? Compliance What regulatory compliance do you need to support? What problem is your product trying to solve? If you launched tomorrow, how many users would you forecast? Six months from now? A year from now? eCommerce Does your startup run on a subscription model?

Innovation 780

Innovation Development CTO Hire Technical Review 780

SaaStr

OCTOBER 20, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed. Vouris helps B2B SaaS and service companies build their SDR and/or AE teams.

Scale 198

Scale compliance Healthcare Education 198

SaaStr

AUGUST 17, 2024

Customer-facing sales is a critical area of SaaS that drives growth and revenue retention. How do you do this at scale? How do you multi-thread internally or navigate the complexities of security and compliance? You need to understand and empathize with your customers, and this applies at all stages of the customer journey.

Scale 306

Scale Sales Hiring Sales Technical Review 306