User Pilot

JULY 9, 2023

" Your SaaS solution may be great despite your not-so-helpful customer support. "Please rate the ease of integration with our SaaS platform and the responsiveness of our technical support team." " 10. "To

Scale 98

Scale Technical Review Technical Support Software Review 98

Baremetrics

MARCH 23, 2021

Also, each software platform meets PCI Compliance Level 1, the top data security level. Mostly you will use Stripe technical support for payment or integration with a third-party partner. Regardless of your technical skill, Stripe and Recurly have excellent customer service and technical support, available 24X7.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

Neil Patel

JULY 12, 2021

Pricing starts at $150 per month for unlimited emails, SMS, tracking, and technical support. Their Premium plan costs $995 a month and includes all the basic features plus dedicated customer service rep, onboarding, HIPPPA compliance, and premium tech support.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

User Pilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations.

Social Media 105

Social Media AI Search Mobile AI 105

Panintelligence

JUNE 20, 2024

Whether you need to integrate new data sources, support more users, or offer advanced analytics features, white label solutions provide the flexibility to meet these needs without significant rework. Data security and compliance Data security is a critical concern for any SaaS business.

SaaS 59

SaaS Business Technical Review Operational efficiency. 59

BetterCloud

SEPTEMBER 26, 2024

Support: Look at the records of your interactions with the technical support team. Consider bringing up things like past issues with customer support, pricing competitiveness, change in user count, upgrading your tier, etc. Compliance monitoring: Ensuring compliance with software licenses is crucial.

Payment Solutions 52

Payment Solutions Payment Services Software SaaS Payments 52

Neil Patel

MAY 4, 2021

Most DaaS providers offer technical support solutions that alleviate this management from the business side. Regulatory compliance and requirements are the backbones of this service. Refinitiv is an excellent choice for businesses with high compliance requirements and diverse entity partnerships. How to Pick a DaaS Tool.

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). I suspect the real issue is process compliance. A: First, you need to separate subscription cost of goods (COGS) from overall COGS. The latter includes professional services COGS, whereas the former is the pure cost of running the services (e.g.,

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Audacix

JUNE 9, 2023

Yes, Schedule My Demo Other CSPM tools Palo Alto Prisma Cloud Prisma Cloud is a CSPM solution that provides visibility, threat detection, and compliance monitoring across multi-cloud environments. It provides visibility into cloud assets, detects misconfigurations, and helps enforce security policies across multi-cloud environments.

Software Review 66

Software Review Software DevOps as a Service AWS 66

How To Buy Saas

FEBRUARY 25, 2025

If your business requires intricate cross-object automations and you have technical support, Salesforce will not disappoint; if you prefer quick wins and easy workflow setup, HubSpot is a winner. It offers a gentle learning curve and quick setup, which can be a huge advantage for growing businesses without a lot of technical support.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Enable field managers to control hiring processes while maintaining compliance. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

BetterCloud

APRIL 22, 2020

What are your rules around onboarding/offboarding, file sharing, lost devices , compliance , etc.? This might mean tweaking them as their companies grow, go public, undergo M&A , have new compliance requirements, etc. It’s like having another team helping us.” — Shawn Carney , Director of Engineering, IT & Compliance at Etsy.

compliance 52

compliance Technical Review Headcount Onboarding 52

Natalia Luneva

JANUARY 14, 2023

Looking for: Sc_trans windows download Click here to Download Detailed below is how to get the transcoder running on the different operating systems supported by it. This is useful if timed to have it create day specific log files. ShoutCast Scripts · GitHub WebMay 02, · NEW!

Technical Support 52

Technical Support compliance Development Software 52

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

User Pilot

MAY 12, 2024

Enterprise : The Enterprise plan uses custom pricing and includes all the features from Starter + Growth plus custom roles/permissions, access to premium integrations , priority support, custom contract, SLA, SAML SSO, activity logs, security audit, and compliance (SOC 2/GDPR). from Intercom. Pricing for Help Scout.

SaaS 52

SaaS Software Review Onboarding AI Search 52

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

SmartKarrot

APRIL 28, 2022

Work with the technical account team as needed for customer success. This role is focused on strategic customer success management and is not a technical support-related role. Become an expert in SOC 2, ISO 27001, and other forms of compliance. Address escalated client issues with speed and urgency.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

User Pilot

MAY 17, 2024

Multi-Channel Support : Whatfix gives you the ability to provide technical support throughout every touchpoint your organization uses. This includes email, chat, social media, support platforms, or other channels that the company utilizes to assist users. from Whatfix. Pricing for Help Scout.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Very effective at handling uncertainty and change as business demands change, responding well to pressure, and displaying flexibility while guaranteeing compliance. commercial expertise in upselling and/or renewals.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

User Pilot

MAY 12, 2024

Enterprise : The Enterprise plan uses custom pricing and includes all the features from Starter + Growth plus custom roles/permissions, access to premium integrations , priority support, custom contract, SLA, SAML SSO, activity logs, security audit, and compliance (SOC 2/GDPR). from Product Fruits.

Software Review 52

Software Review SaaS Onboarding AI Search 52

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s support and maintenance: Evaluate the chatbot’s support and maintenance options, such as technical support, training, and updates. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning Scale 10

A Smart Bear

OCTOBER 4, 2017

Consider the timeline of adding a technical support team member. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.

Scale 61

Scale Government Scaling Sales Recruiting 61

Stax

APRIL 17, 2024

It’s important to carefully go through criteria like transparency, PCI compliance, and payment monetization when selecting an ISV payments partner. Make sure your payments are 100% protected with a company that doesn’t just meet, but goes beyond PCI compliance , like via data tokenization. Security and fraud prevention.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

SaaStr

JANUARY 31, 2020

I would worry only on the component of technical support in the beginning, especially for a technical product like ours, right? We need to know what your compliance, we need to know about your security posture,” as an example. Eugenio Pace: So I wouldn’t worry too much about it.

Scale 221

Scale Sales Hiring Pricing Leadership 221

FastSpring

OCTOBER 23, 2024

With the merchant of record model, you can let your MoR provider worry about payment processing , regulatory compliance, and global tax compliance , because the MoR will be the entity accepting global payments and selling the product. And if you need help, our award-winning support teams are here to help. Or which U.S.

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

Stax

FEBRUARY 19, 2025

Expanding into new markets by leveraging ISV solutions that cater to global compliance requirements and multilingual support. A prime example is an accounting software company partnering with a tax compliance ISV to offer automated tax calculations, attracting businesses seeking regulatory compliance.

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

Stax

JANUARY 21, 2025

Opt for gateways that support diverse payment options like credit/debit cards, digital wallets, and international payments to accommodate customer preferences. Ensure the gateway offers PCI DSS compliance, encryption, tokenization, and fraud prevention tools to safeguard transactions. Learn More What is a Payment Gateway?

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

Stax

MARCH 5, 2025

To choose the right solution, you need to look at various factors when evaluating potential providers, including supported payment types, transaction fees and pricing structures, payout speed, and PCI DSS compliance. Its also not an option to have them; you must ensure PCI compliance.

Payment Services 88

Payment Services Payment Methods Merchant Services Payments 88

User Pilot

APRIL 16, 2025

Localization support : Ensure the tool offers multilingual capabilities so users can interact in their preferred language. Security and compliance: Any help center software handling sensitive data should provide encryption and data protection (like GDPR or SOC 2). Strong security measures protect your users and your reputation.

AI Search 52

AI Search Software AI Technical Support 52