Tom Tunguz
SEPTEMBER 5, 2019
The product and engineering teams’ ability to quickly satisfy these demands limits progress. Over some time, product and engineering bevel and chamfer the product’s sharp edges. Regional vice presidents join the sales ranks. SOC2 compliance, single sign-on integration, auditing, deeper security, etc.
SaaStr
JUNE 29, 2023
Vendr SaaS Consultant Katie Oates and Vendr Vice President of Customer Team Jeff Swank share eye-opening data and insights into buyer trends from 2023. Many net-new purchases are for data security, compliance, risk management, and AI-powered tools. They review the changing market, buyer trends, and tips for the road ahead.
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SaaStr
NOVEMBER 6, 2020
A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. If you’re building an accounting application for healthcare — how many of your engineers will use it naturally on a daily basis? If you’re building say a HIPAA compliance app? Yes, he was right.
Intercom, Inc.
APRIL 22, 2021
As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.
ChurnZero
JANUARY 13, 2022
Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.
Intercom, Inc.
DECEMBER 21, 2021
Farhan Virji , Vice President of Customer Happiness at Later. We’re not exactly sure how, but yes, it’s that time of the year again. And what a year it has been! More than integrations and features and quarterly reports, back in August, Intercom turned 10. And truth be told, our journey wasn’t the only one we learned from.
User Pilot
JUNE 17, 2024
You should also have extensive experience working with engineering, development, and user research teams. You should also have extensive experience working with engineering, development, and user research teams. The product owner is also often referred to as the voice of the customer (VOC) on the Scrum team.
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