Construction Customer Success Marketplace as a Service 
SaaStr
MARCH 30, 2022
Bharadwaj recommends investing more on the “building” side of the business that focuses on creating the best possible product for the customer, with sales focusing most of their efforts on expansion. As you hire, be sure to employ passionate problem-solvers for your R&D teams and innovative challengers on your sales and marketing teams.
ChurnZero
JUNE 22, 2021
Looking for a way to upskill or even reskill your Customer Success career? Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success.
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Sales Hacker
SEPTEMBER 2, 2020
Companies with complex or custom-tailored products. Companies operating in less-digitized industries (construction, healthcare, real estate, etc.). And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Rifiniti: $150k ACV and $3M ARR.
SaaStr
JUNE 10, 2021
So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. Software is just one thing of all the value you need to deliver to a customer. And service many times means it’s human beings doing it.
CustomerSuccessBox
MARCH 14, 2022
According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan.
SaaStr
JUNE 16, 2020
Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.
Sales Hacker
JUNE 7, 2021
For example, a minimum number of maintenance technicians would be critical if you sell a field service app. They will have regular conversations with customers, as part of the process of deciding future product direction and prioritizing development work. Professional services/customer success. Preparation steps.
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