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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

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A data-driven framework for customer success renewals forecasting

ChurnZero

And since customer lifetime value and NRR are integral to broader revenue goals, it is time for CS to embrace the predictive, in which strong forecasting begets lower churn. Weve outlined a process for data driven customer success renewals forecasting, plus some extra tips on how ChurnZero can help. Where can you start?

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Sales and GTM in Uncertain Times with Adnan Chaudhry and Matt Garratt (Video + Transcript)

SaaStr

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

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What’s typical commission for SaaS salesperson? [Really 10%?]

Incredo

Pros: Thus, you motivate your employees retain your users and provide high-quality customer service. You can do that if sales team is actively included in customer retention process and contributes to customer success. Sales team’s responsibility is to bring new customers. New and expensive customers.

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Customer Insights to Transform Sales Conversations

Sales Hacker

They will have regular conversations with customers, as part of the process of deciding future product direction and prioritizing development work. Professional services/customer success. Customer success teams can also provide valuable insights. Customers and prospects. payment, donation to a charity).

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What’s typical commission for SaaS salesperson? [Really 10%?]

Incredo

Pros: Thus, you motivate your employees retain your users and provide high-quality customer service. You can do that if sales team is actively included in customer retention process and contributes to customer success. Sales team’s responsibility is to bring new customers. New and expensive customers.

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5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

CustomerSuccessBox

Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information. Optimize trial to paid conversion rate using Customer Success Tool. Simplify for non-paying customers to use your product.