Construction Customer Success Underperforming Technical Team 
FastSpring
JANUARY 26, 2024
With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.
Intercom, Inc.
MAY 31, 2022
CX for Growth is a webinar series hosted by the Startups team at Intercom, a casual, interview-style monthly session featuring special guests and exploring customer experience topics that help to drive growth in your business. Our Advocacy team brought it to our RAD team, who had also seen it come up in the NPS.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SaaStr
FEBRUARY 25, 2020
So the first thing you want to think about is basing your culture of your company around customer success. Second, define your customer journey. And that’s how you start to drive that culture of customer success. We’re kind of joking about it all being bad, but there’s some really good stuff.
Incredo
OCTOBER 17, 2019
or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.
Neil Patel
JUNE 17, 2021
Never take your customers for granted. consumers who love a product or brand would ditch it after several poor experiences. More concerningly, almost one in five would do so after a single bad experience. consumers tell an average of 15 people about bad experiences, whereas they only share good experiences with 11 people.
Incredo
OCTOBER 17, 2019
or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.
ChurnZero
SEPTEMBER 25, 2020
The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. Teams experience this in the extreme.”. Prime Product for Customer Conversations.
Expert insights. Personalized for you.
158 
Let's personalize your content