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Quantifying the Cost of Each Customer Segment: By tracking the time spent on onboarding, support, and ongoing engagement, you can accurately calculate the cost of serving each customer segment. This data allows you to identify high-cost segments and analyze whether the revenue generated justifies the investment.
A seamless experience will keep your customers coming back, increasing referrals, and customerlifetimevalue. Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? WHY do we buy? You gain from organic promotions.
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