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Understanding the True Cost of Customer Success: Every customer interaction has a cost. Time tracking reveals the real investment required to support various segments and individual accounts. Strategic Role Alignment: Ensuring the Right People, the Right Tasks Not all work creates equal value.
A seamless experience will keep your customers coming back, increasing referrals, and customerlifetimevalue. Customers will spend more when CX is good. Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business.
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