Remove Cost optimization & reporting Remove Customer Lifetime Value Remove Onboarding
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Using Data-Driven Time Insights to Unlock CSM Scale and Efficiency 

Valuize Consulting

Consider a company that discovers, through time data, that its high-value enterprise clients in the healthcare sector consistently require longer onboarding due to compliance-related complexities. This data allows you to identify high-cost segments and analyze whether the revenue generated justifies the investment.

Scaling 52
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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value. Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? In customer experience terms, we would like to make onboarding intuitive and logical.