Remove Cost optimization & reporting Remove Innovation Remove Retention
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Clouded Judgement 5.3.24 - Hyperscalers Report Q1 + Early Look at Software Reports

Clouded Judgement

Subscribe now Cloud Giants Report Q1 + Early Look at Software Results Q1 earnings seasons has officially kicked off! First, companies have largely completed the lion's share of their cost optimization and turned their attention to newer initiatives. We’ve already had ~20% of software companies report Q1.

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Clouded Judgement 2.2.24 - Cloud Giants Report Q4 '23

Clouded Judgement

Subscribe now Cloud Giants Report Q4 ‘23 Two quotes from the Amazon and Microsoft earnings call really stood out to me this week. Amazon on AWS : “…customers are continuing to shift their focus towards driving innovation and bringing new workloads to the cloud. Follow along to stay up to date!

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Using Data-Driven Time Insights to Unlock CSM Scale and Efficiency 

Valuize Consulting

Were experts at innovation and market disruption, but are we truly harnessing the full potential of our Customer Success (CS) operations? Quantifying the Cost of Each Customer Segment: By tracking the time spent on onboarding, support, and ongoing engagement, you can accurately calculate the cost of serving each customer segment.

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Mar 04 – Customer Success Jobs

SmartKarrot

Identify customer trends, successes, and challenges and present a point of view on how to innovate the delivery of success and services. Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage.