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Using Data-Driven Time Insights to Unlock CSM Scale and Efficiency 

Valuize Consulting

Were experts at innovation and market disruption, but are we truly harnessing the full potential of our Customer Success (CS) operations? Consider a company that discovers, through time data, that its high-value enterprise clients in the healthcare sector consistently require longer onboarding due to compliance-related complexities.

Scaling 52
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7 Ways to build Enterprise Readiness into your SaaS roadmap

CloudGeometry

Start assessing what you will need to do by reviewing the AWS Well-Architected Security Pillar design principles and Google’s DevOps tech: Shifting left on security. #2 It does not matter to them whether this results from a malicious hack, natural disaster, or even an outage due to a hardware failure or human error. How do you respond?

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State of SaaSOps 2024: Consolidation is the new IT mantra

BetterCloud

They’re tasked with doing more with less, constantly innovating, and somehow keeping the lights on – all while facing ever-shrinking budgets. BetterCloud’s 2024 State of SaaSOps report found that for the first time ever, SaaS growth stalled – for the first time ever. The 2024 State of SaaSOps report validates this.

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SaaS vendor management: The definitive guide for 2025

BetterCloud

Lets dive into how to navigate the complexities of SaaS vendor management, focusing on cost optimization and risk mitigation to benefit both your IT systems and your financial health. Collaborative risk mitigation with vendors can also lead to innovative solutions that enhance overall service quality and reliability.