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With just about every company now running on SaaS, managing software applications has evolved from simple license tracking to a complex orchestration of integrations, performance monitoring, security, and costoptimization. This helps eliminate unnecessary costs and streamline your technology stack.
This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Cloud costoptimization and technical debt The speed and versatility of the SaaS model are a two-edged sword.
Responsible for the day-to-day implementation of strategic success plans that manage the customer’s journey from onboarding to maturity. Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage.
Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. In customer experience terms, we would like to make onboarding intuitive and logical.
Lets dive into how to navigate the complexities of SaaS vendor management, focusing on costoptimization and risk mitigation to benefit both your IT systems and your financial health. Evaluate vendor performance Imagine you’ve onboarded 20 software vendors and renewed contracts with 30 more this year.
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