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SaaS operations management guide

BetterCloud

With just about every company now running on SaaS, managing software applications has evolved from simple license tracking to a complex orchestration of integrations, performance monitoring, security, and cost optimization. This helps eliminate unnecessary costs and streamline your technology stack.

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The NIS2 Directive: Implications for Your Organization

Scytale

This EU law sets high standards for cybersecurity, demanding a lot of measures to keep your network and systems safe. Some key points about the NIS2 Directive: It creates a system of best practices and binding cybersecurity requirements for in-scope entities. This ensures that systems are built with security in mind from the ground up.

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State of SaaSOps 2024: Consolidation is the new IT mantra

BetterCloud

BetterCloud’s 2024 State of SaaSOps report found that for the first time ever, SaaS growth stalled – for the first time ever. In this mini-release, we want to delve into this eye opening finding from this year’s report ( coming July 9! ). The 2024 State of SaaSOps report validates this. The loudest directive?

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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Customers are your biggest advocates, and a happy customer will leave reviews, aid-in word-of-mouth marketing, and convert new prospects who on the fence. The customer experience (CX) has always been a priority for companies. Yet, only 26.2%

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Managing infrastructure costs as your company grows

Intercom, Inc.

Our philosophy is to ship first and optimize later. The risk is that new features could cause costs to spiral out of control, but we find that when this strategy is implemented alongside our other principles, reactive cost management means we spend more time building and serving customer needs. Prioritize by impact.

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SaaS vendor management: The definitive guide for 2025

BetterCloud

Lets dive into how to navigate the complexities of SaaS vendor management, focusing on cost optimization and risk mitigation to benefit both your IT systems and your financial health. With software prices rising every year, these redundant subscriptions often add up to the SaaS cost. What is SaaS vendor management?