SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.

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Part-Time VPE Technical Cofounder CTO Hire New CTO 290

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. We have a 60% chance that we can do it.

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Outsourcing Services Banking CTO Hire New CTO 243

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. I’m sure many of you use New Relic. Jay Snyder: Yeah.

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Payment Methods Merchant Services Scale Payments 268

Stax

AUGUST 14, 2024

Krahl brings more than 25 years of experience in integrated payments partnerships and sales across verticals such as healthcare, government, and technology companies, including senior level roles with Elavon, TSYS, and at his own successful consulting firm. and Canada. For more information, visit staxpayments.com.

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Payments Stax Payment Solutions Payment Services 88

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles.

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Sales Hacker

SEPTEMBER 20, 2024

and a New Era in Sales Tech Last week, we unveiled Operator , the first company incubated within GTMfund, alongside the announcement of a $3.6 The Co-Founders brought in an insanely talented team: Pleasant Middelhof , (COO), Jeremy Jonas (CTO), and Carl Gunderson (Software Engineer). Interested to learn more, click here.

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Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Major challenges facing a new CEO [19:40]. Sam Jacobs: Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract.

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Scale CTO Hire CTO Coach Scaling 119

ProfitWell

FEBRUARY 4, 2020

RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. Sierra Nevada debuted at a time where light pale lagers were dominating the industry.

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Sales Hacker

OCTOBER 13, 2020

Hiring managers are also just trying to sell as well. Users come to us all the time and they say, Hey, this company looks awesome. Are they hiring? That goes to the hiring manager. And if you get hired, RepVue will actually pay you $500. And it’s easy to inflate that for companies during the hiring process.

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OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer. Chief Performance Officer.

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Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

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VP of Engineering Technical Review Scale Outsourcing Services 118

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. I put all that together, and that’s the customer value. More and more people are hiring leaders, not for past experience, but for capability and capacity.

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Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Liam: The whole area is a new space. New year, new job.

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Scale Software Review compliance Technical Review 211

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. We measure the success of our community by the direct feedback to our posts.

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SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today? Who are the new developers?

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Cloud Scale Trends Machine Learning 173

OPEXEngine

NOVEMBER 11, 2020

To outline a hands-on, effective approach to customer health scoring, Underscore VC sourced insights from the Customer Success Core. After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. Drive new levers of growth.

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Startup Scale Systems Review Technical Review 91

OpenView Labs

OCTOBER 11, 2019

While there are many tactical elements to consider, the most successful pricing strategies are built on a strong, almost philosophical foundation: that your pricing needs to be a win-win that works for both your customers and your company. I’ve had roles in almost every function from sales to product to customer success.

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Sales Hiring Part-Time VPE CTO Hire Technical Review 40

Upscope

JANUARY 5, 2020

It’s the underpinning of your go-to-market strategy and impacts everything from marketing to sales, to customer success and the product itself. My really crude definition : When I come across a new product I tend think "Wtf is this? Is sending and receiving mails a new shiny technology? Create a new category.

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ProfitWell

DECEMBER 6, 2019

What about the ROI of spending time with your family, friends, or kids? That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? How many CSMs should you hire? That glass of whiskey after a tough go at work? What is their ROI?

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Scale CTO Hire Sales Hiring New CTO 43

Sales Hacker

JANUARY 21, 2020

Although our firm is based in Silicon Valley, I’m based on the East Coast so I spend a lot of time working with founders in New York City, Boston, and London. We were part of the office of the CTO. At that time, Marc Andreessen, the founder was the CTO of the company and there were only three of us in the group.

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Payment Methods Scale CTO Coach SMB 62

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. User Interviews is an example of a product born out of customer discovery interviews. They both might be right, but there could also be other reasons your customers chose you.

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SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Cross-sell and upsell the products to drive customer growth.

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Customer Success Sales Hiring CTO Hire New CTO 19

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. User Interviews is an example of a product born out of customer discovery interviews. They both might be right, but there could also be other reasons your customers chose you.

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Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

JULY 23, 2021

Brian Peterson, CTO @ Dialpad. Dave Walters, CTO, Hired. Christa Diaz, Senior Director, Customer Success, Hired. Amy Pisano, CRO, Hired. Jenn Knight, Co-Founder, CTO, AgentSync. Take a look at our latest speaker additions here: Martin Mickos, CEO, HackerOne, Inc. Zach Kitschke, CMO, Canva.

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VP of Engineering New CTO CTO Hire Sales Hiring 284

SmartKarrot

MARCH 14, 2022

Considering this, companies are contemplating hiring a C-suite executive to head their AI team and handle related matters. If you follow the discussions happening within the industry, you would be aware of the arguments against hiring a CAIO. At the same time, there are a respectable number of discussions in favor of hiring a CAIO.

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Artificial Intelligence CTO Hire AI New CTO 10

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Hiten has a weekly SaaS newsletter that helps readers know new strategies, learn techniques, etc.

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SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

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SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. And at that same time I met two Stanford computer science students. .” And I thank a lot of that to actually Met Gourniak, who I hired at that time. This was in 1997, and I spent two years.

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SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. During his time at the company, they raised over $108m from Lightspeed, ICONIQ, Kleiner, Sapphire, and Bain Capital. What other elements of the contract should startups really spend a lot of time focusing on?

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SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. During his time at the company, they raised over $108m from Lightspeed, ICONIQ, Kleiner, Sapphire, and Bain Capital. My advice is hire earlier rather than later.

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Technical Advisors Scale Technical Review Payment Solutions 228

User Pilot

AUGUST 17, 2024

He also organizes ProductCon, a conference that takes place in San Francisco, New York, and London and attracts thousands of product professionals every year. It isn’t the lack of team adoption or poor implementation of new tech. Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. That’s crazy!

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Underperforming Technical Team AI Technical Review CTO Coach 105

Sales Hacker

JULY 21, 2020

Businesses run on documents, Conga is changing the way the world works by modernizing, streamlining, and automating your documents, contracts, and processes to make it easier to do business. The thought was, if I’m in New York, my client’s in Chicago, LA? Sam Jacobs: Let’s place you in time and in the history of mankind.

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Sales Hacker

MARCH 11, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.

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Scale Technical Advisors Sales Hiring Technical Review 81

Sales Hacker

DECEMBER 10, 2024

It’s in New York. The other thing is, I live in New Orleans. Levelset was the only venture-backed company in New Orleans. Let’s go hire somebody. Okay, now you got to go figure out how to hire and who to hire. I remember there was this podcast. I don’t even know if it exists anymore.

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Scale Sales Hiring Scaling CTO Coach 114