Intercom, Inc.

APRIL 27, 2018

It can also be a great learning and growth opportunity – after all, outages and errors can be complex events to understand and remediate. But at the same time, being on call out of office hours is inherently disruptive to your life. Being on call regularly can lead to burnout, apathy or a general desire to never see a computer again.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

SEPTEMBER 26, 2019

Building a sales team that can go from $0-$50M (Video + Transcript). Gaetan Gachet | SVP of Sales @Algolia. It’s an honor to be here with this mythical creature, this sales leader that goes from zero to 50 million in the same job. He has a whole French sales team and office that only speaks English in Paris.

Scale 150

Scale Sales Hiring Sales Recruiting Technical Advisors 150

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. It got much better over time. A SaaStr Classic!!

Part-Time VPE 297

Part-Time VPE Technical Cofounder CTO Hire New CTO 297

FastSpring

FEBRUARY 6, 2025

If you’re running a smaller digital business, you may find it challenging to hire great talent. If you’re facing challenges winning the best candidates for your roles, or if you have a small number of roles and every hire really matters, then don’t miss this episode of Growth Stage. X sales force, X meta.

SMB 108

SMB Sales Recruiting Branding Sales Hiring 108

SaaStr

JUNE 26, 2024

Deals are contracting, not because of layoffs, but because people are managing budgets so tightly. It Takes Time To Bounce Back Jason was the first investor in RevenueCat , a company that automates mobile subscriptions on your phone. Or Scale AI securing $1B. Being AI doesn’t necessarily lead to riches. in 12 months?

CTO Hire 148

CTO Hire AI Venture Capital Sales Hiring 148

SaaStr

APRIL 4, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. And so we actually had to make some major adjustments and look for an alternative way to deliver the software which clearly meant that we needed to move to the cloud full-time. Join us for SaaStr Annual 2020.

Cloud 173

Cloud Scale Trends Machine Learning 173

Intercom, Inc.

JANUARY 5, 2022

Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

JANUARY 14, 2020

They were telling me that what they were seeing in our motion, our go to market motion, what we were hearing from our customers, what we were hearing from our sales leaders didn’t sound like we were winning in the enterprise, and there was lots of evidence of that. So, let me walk you through that. As the CEO, I had to really listen.

B2B 161

B2B B2C Scale New CTO 161

SaaStr

APRIL 9, 2019

The thing about growing fast, you always think about how to get more customers, more prospects. And also, we always prioritize the features requested by our existing customers over the new prospects. But also, as a sole founder, you also can make a decision in a very timely manner. If you do that, you’re in user focus.

Sales Hiring 146

Sales Hiring Scale CTO Hire Marketing 146

Sales Hacker

MAY 5, 2021

Listen to Hang Black’s podcasts to learn about the future of sales enablement or how to lead with empathy. RevOps leaders are talking about trends in the market, and how the move towards RevOps will change everything from marketing to sales development to post sales. Fixing visibility issues in your sales org.

Scale 121

Scale Technical Cofounder Technical Advisors Sales Hiring 121

SaaStock

MARCH 29, 2019

Which is why you should sign up for the 2 for 1 Insider Sale and get two people for the price of one. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Put yourself in the shoes of a prospect you show your product to.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Intercom, Inc.

OCTOBER 31, 2019

When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. Technology helped us put a man on the moon, but the interface between the human and technology can have huge impact on whether or not we can take advantage of that, particularly at scale.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire Technology 169

SaaStr

NOVEMBER 21, 2019

We focus on Series A, and we only make a small number of investments, probably four or five a year, precisely because like to work very closely with the companies that we invest into to really help you scale out of Europe. Series A money is to fund the growth energy and the Series B money and C the expansion and the scale up.

New CTO 175

New CTO Sales Hiring B2C CTO Hire 175

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Maggie Hott , Director of Sales at Webflow. Des Traynor , Co-founder and CTO of Intercom. In February 2021 Intercom’s CEO Karen Peacock and recently appointed CRO Leandra Fishman spoke at an internal staff event event and we wanted to share some of the highlights with you.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Intercom, Inc.

AUGUST 13, 2019

It was a simpler time, perhaps. We no longer live in that simpler time. Building tools leads to the broadest impact. In the short written remarks that he submitted beforehand, he used the word “tool” 11 times. And finally, tools can lead you astray if you’re not paying attention. So there’s probably some of that.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

Outseta

OCTOBER 15, 2018

The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. Wistia is certainly not the first tech company to suffer from over-scaling, but their story is both unique and illuminating for a number of reasons. of the $3.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years.

Sales Hiring 226

Sales Hiring Sales Recruiting CTO Hire Scale 226

SaaStr

MAY 3, 2021

In the past, we’ve touched on several different ideas to help you scale, to do Even Better: Imagine capital doesn’t matter. And importantly, you need to spend more time with your existing customers (vs. the prospects). You still need to spend 15-20% of your time in sales. And see where that takes you.

Part-Time VPE 291

Part-Time VPE Sales Hiring Sales Recruiting Outsourcing Services 291

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Of course, not at scale.

Scale 164

Scale Scaling CTO Hire Part-Time VPE 164

SaaStr

MARCH 26, 2024

Before diving into your questions, you’ll want to head over to the link below and sign up for an exciting event coming up this week. AI is coming for sales and marketing, and Jason is a super fan of AI in marketing. Because hundreds of the best founders are radically ripping through post-sales AI, and now it’s time for marketing.

AI 305

AI Pricing Artificial Intelligence Scale 305

SaaStr

APRIL 18, 2019

I came back to G2 as a CEO about three quarters ago after a little bit time at SteelBrick. But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. The first event was four years ago.

Sales Recruiting 230

Sales Recruiting VP of Engineering Scale SaaS Payments 230

SaaStr

AUGUST 15, 2020

I mean, maybe you do, but I don’t know anyone right now with extra money, time, or people, right? One, it starts high up in the sales process, right? You need to discover in the sales process. And again, if it’s not teed up correctly in sales, CS is already at a disadvantage. I mean, what do they do?

Payment Methods 274

Payment Methods Merchant Services Scale Payments 274

SaaStr

JULY 28, 2021

I retired from SunGard Treasury Systems as their CTO. When you find the right partner, the right investor, what they can do in terms of helping you grow and scale a company is just invaluable. year sales cycles. You have to learn things like how do I scale my sales force? Therese : Turned out I liked it.

Startup 291

Startup CTO Hire Sales Hiring CTO Coach 291

SmartKarrot

AUGUST 16, 2022

QBRs ensure that companies deliver customer outcomes in a timely manner by encouraging meetings and conversations. In a QBR meeting, customers can voice their concerns, measure their success, and scale to meet the goals they choose. These annual executive business meetings are a wonderful time to discuss contracts.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. Transcript: Harry Stebbings : All right, Ross.

Technical Advisors 222

Technical Advisors Scale Sales Hiring Sales Recruiting 222

SaaStr

MAY 2, 2019

And then it was just a matter of, okay, make sure that it works, make sure that it scales, then very important not to forget, make sure that people buy it, that they know how to find you, you know. And then the sale will commence as far as the people and this was, we were multiple millions of dollars of revenue until I took the first call.

Scale 201

Scale Business Sales Hiring CTO Hire 201

SaaStr

APRIL 22, 2019

When I first spoke to Charles about speaking at Europa he recalled a sales rep closing a deal with Redbull. “How to Build A Pipeline with No Brand and Sometimes No Market” Egnyte General Manager of EMEA Charles Lawson and Egynte Sales Development Manager Lara Badanes. His next call? Monster Beverage.

CTO Hire 169

CTO Hire Scale Sales Hiring CTO 169

SaaStr

FEBRUARY 28, 2020

Listen to the start of the episode for a promo code to our upcoming events! How does one know when we need to hire generalists vs specialists? How does this requirement change as the company scales? How does Karl think about doing this at scale? How does Karl structure the hiring process today?

Sales Hiring 235

Sales Hiring Scale CTO Hire CTO Coach 235

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Building trust can be tough when you’re a new hire in a leadership position. Those were three things I wanted to jump on.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Sales Hacker

SEPTEMBER 20, 2024

Hello and welcome to The GTM Newsletter – read by over 52,000 revenue professionals weekly to stay up-to-date and scale their companies and careers. If your sales team has 20 plus reps, we’re confident Apollo could be a game changer for you. Topping the list of most-loved sales platforms, Apollo has a 4.8 The result?

Technical Review 74

Technical Review Scale Technical Cofounder New CTO 74

Sales Hacker

AUGUST 18, 2020

This week on the Sales Hacker podcast, we’ve got a fantastic episode for you. Subscribe to the Sales Hacker Podcast. Welcome to Sales Hacker Podcast. Sales enablement is easy. More sales meetings. Our second sponsor is Outreach, the number one sales engagement platform. We’re on iTunes. The result?

Payment Features 116

Payment Features Subscription Scale Underperforming Technical Team 116

SaaStr

DECEMBER 13, 2019

Listen to the start of the episode for a promo code to our upcoming events! In Today’s Episode We Discuss: * How Yousuf made his way from the UK to the valley and how that led to his becoming one of the leading CIOs today in the rising prominence of CIOs in enterprise. * Loving our podcast content? This episode is sponsored by Brex.

Technical Advisors 227

Technical Advisors Scale Technical Review Payment Solutions 227

SaaStr

JANUARY 17, 2020

Listen to the start of the episode for a promo code to our upcoming events! In Today’s Episode We Discuss: * How Yousuf made his way from the UK to the valley and how that led to his becoming one of the leading CIOs today in the rising prominence of CIOs in enterprise. Loving our podcast content? Does that work for you, Yousuf?

CTO Hire 161

CTO Hire compliance Scale Startup 161

SaaStr

AUGUST 22, 2020

Justin Bedecarre: And then another client of ours is an international company that has decided that they truly want to scale up in San Francisco. We don’t know when we’re going to be able to get safely back at scale. One of the things that you and I talk about a lot is hiring for skill and impact over proximity, right?

Sales Recruiting 202

Sales Recruiting Cloud CTO Hire Sales Hiring 202

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016.

Sales Hiring 152

Sales Hiring Outsourcing Services Scale CTO Hire 152

SaaStr

OCTOBER 16, 2020

When engaging with bottoms up sales models, where does Paul identify the tipping points of going from bottoms up to top down? * Is there hiring decisions? I think one challenging thing is when you look at the scale of organizations and you think about change management with new tools. Is it product decisions?

CTO Coach 212

CTO Coach Sales Hiring CTO Hire Software Review 212

Sales Hacker

MARCH 11, 2025

Discussed in this Episode: The turnaround story of Cassie’s time at Sailthru and overcoming scaling challenges. The importance of leadership alignment and transparency during times of crisis. Highlights: 07:53 What happens when commercial scale outgrows your technical scale. So it was there for a while.

Scale 78

Scale Technical Advisors Sales Hiring Technical Review 78