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What's the ROI of your mom?

ProfitWell

Your top subscription news. What about the ROI of spending time with your family, friends, or kids? How many CSMs should you hire? And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization.

Scale 43
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GTM 137: The Biggest Business Turnaround You’ve Never Heard Of & The Growth Levers to Pull When Things Go Wrong

Sales Hacker

Cassie’s time in tech dates back to 2006, when she joined TheLadders.com as an early employee and managed marketing and analytics for the company’s subscription business. Discussed in this Episode: The turnaround story of Cassie’s time at Sailthru and overcoming scaling challenges. Like our CTO did it.

Scale 81