Intercom, Inc.

APRIL 19, 2018

We need to spend as little time as possible on undifferentiated heavy lifting problems that are already solved, and we need to spend as much time as possible creating enduring competitive advantage. Ciaran, our CTO , came up with this magical line. I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. This model contrasts the traditional—and outdated—model where users purchase and install software on their computers or servers. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. We chat with Maggie about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Listen to the rest of the interview here. Defining the citizen experience.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Natalia Luneva

APRIL 30, 2021

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . All-in-all, the community is the best way to keep users on top of the updates, and it certainly reduces the churn rate. ”. How long has your community been running? .

Marketing 98

Marketing Social Media SaaS New CTO 98

ChurnZero

DECEMBER 9, 2022

More and more people are hiring leaders, not for past experience, but for capability and capacity. You all have the best experience in solving the hardest problems; I can tell you that. We go extensively into the customer experience. We hire a third-party firm. That would just be crazy.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Natalia Luneva

APRIL 30, 2021

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? All-in-all, the community is the best way to keep users on top of the updates, and it certainly reduces the churn rate. How long has your community been running?

Marketing 40

Marketing Social Media SaaS New CTO 40