SaaStr

JUNE 23, 2020

In SaaS, it is recruiting your VPs and management team : SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be.

Part-Time VPE 310

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 310

SaaStr

FEBRUARY 22, 2023

Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Stripe’s CTO, David Singleton, shares how they use a system of feedback, iteration, and fast shipping to create products that meet users’ expectations.

CTO Hire 292

CTO Hire CTO Payment Methods Payment Solutions 292

SaaStr

MARCH 1, 2024

In SaaS, once you have even a few million in ARR, the #1 challenge is recruiting top-tier VPs and building a truly top-tier management team: SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. She can be your CTO forever.

Scale 274

Scale Part-Time VPE CTO Hire Fractional VPE 274

SaaStr

JUNE 16, 2022

Miguel Carranza, CTO at RevenueCat, shares ten learnings from firsthand experience in architecting an API & SDK that is currently on 5,000+ apps and has seen 3x growth Year-over-Year. . Carranza recommends managing your API the way you would manage any other product. What makes a great API?

CTO Hire 246

CTO Hire New CTO CTO Scaling 246

SaaStr

SEPTEMBER 11, 2021

Lately I’ve been working with 5+ SaaS companies all hiring their first VP of Product. And critically, most have a really strong CEO-CTO partnership. A few general learnings: A VP of Product that Reports to CTO / Engineering Rarely Meets With That Many Customers. I just see this time and time again.

Part-Time VPE 318

Part-Time VPE Outsourcing Services CTO Hire CTO 318

TechEmpower SaaS

DECEMBER 11, 2023

While the appearance matters, remember you are hiring the development firm primarily for its development skills, not its graphic design skills. Employee and Contractor Details: How many full-time W2 employees and contractors do they employ, and where are they located? Is there a project manager? An account manager?

Software Development 443

Software Development Development Software Review Software 443

SaaStr

OCTOBER 9, 2020

Sales managers back when I never managed sales. Anyhow the one thing I learned, beyond getting help screening and hiring for these positions from domain experts, is to look for Flags. For signs the prospective hire just won’t work out, no matter how strong they might look on paper. You get the picture.

Sales Hiring 257

Sales Hiring Part-Time VPE CTO Hire Sales Recruiting 257

SaaStr

JULY 3, 2022

The Ultimate Guide for Hiring a Great VP of Sales. Top Podcasts This Week: SaaStr 568: Mind the Gap: Balancing Growth and Efficiency in Tougher Times with Point Nine Managing Partner Christoph Janz. Balancing Growth and Efficiency in Tougher Times | Point Nine Managing Partner Christoph Janz.

CTO Hire 258

CTO Hire Sales Hiring CTO Scale 258

SaaStr

MAY 26, 2023

Dan Robinson, current Advisor and former CTO at Heap , shares five essential learnings from nearly a decade of building a SaaS business. What Your Job Is (And What It Isn’t) Your Job is to Make the Company Win A CTO may imagine their primary job is to provide technical expertise, lead engineers, and help build the product.

CTO Coach 242

CTO Coach CTO Hire CTO Leadership 242

SaaStr

FEBRUARY 15, 2021

The first 2 scaled reps you hire that hit plan (some may churn before then) get special training. They get CTO training. And so we see reps 3-10, or reps-from-#3-until-The-VP-of-Sales-is-Hired … fail. And for CEOs, especially reps 3-10, the ones that you are still managing. Simplify to a 1 page contract.

Scale 348

Scale CTO Hire Sales Hiring New CTO 348

SaaStr

NOVEMBER 16, 2021

You’ll need to hire aggressively to get to the next level and continue that rapid growth. But what roles should you hire for, and what will your org chart look like at each stage? David considers product to be its own department that should also report directly to the CEO, instead of falling under the CTO. CTO (40 Employees).

CTO Hire 284

CTO Hire Sales Hiring Sales Recruiting CTO 284

SaaStr

JANUARY 4, 2024

This week we’re focusing on Erica Brescia, Managing Director at Redpoint Ventures! #1. Jason Warner , who was CTO of GitHub before and during my time as COO there (and a former partner at Redpoint!) All of our Managing Directors on the early team have both founded companies and operate at scale. Check that out here.

Management 273

Management CTO Hire New CTO CTO 273

TechEmpower SaaS

JULY 24, 2023

Still, if you’re a business leader and your developers haven’t asked you these questions, look for a Fractional CTO to help navigate the critical early stage of development. Content Management How often will the application’s content need to change? A Product Manager? Do you rely on affiliates?

Innovation 780

Innovation Development CTO Hire Technical Review 780

SaaStr

JULY 10, 2021

As a founder/CEO, building your first management team is something that you often lose sleep over. Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. One thing is the timing.

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

SaaStr

JULY 5, 2024

They hire a VP of Sales who doesn’t want to sell or learn the product. You also don’t want to hire a VP of Sales who won’t carry a bag. If you joined a startup at $2M and wanted to get to $6M with reps doing $400k, that VP of Sales would need to hire ten reps. 90% of the time, sales falls when a founder steps out of it.

CTO Hire 209

CTO Hire Sales Hiring New CTO Venture Capital 209

SaaStr

APRIL 28, 2020

In fact, right after that we hired a roundtrip employee as our CTO in my first start-up and it was amazing. First, what doesn’t work, or at least hasn’t for me, is re-hiring: Folks that left for a company that was a better fit. They leave a manager and a situation that isn’t. Roundtrip hires can work.

CTO Hire 322

CTO Hire CTO Scaling Management 322

SaaStr

DECEMBER 10, 2020

Hire not just 1-2 reps, but 10. That it’s time to bring in someone that knows. But I’ve found many great SaaS founders take longer, too long, to decide to hire the other VPs. But I’ve found many great SaaS founders take longer, too long, to decide to hire the other VPs. Manage a trade show?

Sales Hiring 363

Sales Hiring CTO Hire Sales Recruiting Scale 363

Valerian Tech

DECEMBER 30, 2022

The role of a Fractional Chief Technology Officer (CTO) is to provide technical expertise and leadership to a company on a part-time or temporary basis. This can be a useful option for startups or small businesses that may not have the resources to hire a full-time CTO or may not need one on a permanent basis.

Fractional CTO 52

Fractional CTO CTO Hire Part-Time CTO CTO 52

SaaStr

NOVEMBER 29, 2020

They’ll revolt when you make a senior or mid-level hire that as a group, they simply cannot suffer one day longer. It’s happened to me, and I think for whatever my faults, I have a pretty high EQ and am a half-decent manager. Another time, a rather long time ago, I had a senior product hire that was pretty brilliant.

Part-Time VPE 284

Part-Time VPE Sales Hiring CTO Hire Scale 284

SaaStr

APRIL 7, 2021

There are roughly 2 types of start-up management teams. The first type is the kind of management team hired by second+ time founders. And if you are, you are going to naturally start off hiring up-and-comers to your first leadership team. That CTO that doesn’t quite have the traditional background.

Part-Time VPE 284

Part-Time VPE Sales Hiring Sales Recruiting CTO Hire 284

SaaStr

JANUARY 16, 2023

Hiring a reliable team is an all-encompassing issue where startups dive in head-first but fail to optimize it for success. . Hiring an expert produces 1000x better results than someone with interests elsewhere. . “A Hiring in a streamlined manner with a rigorous selection process initially builds momentum for long-term goals.

Scale 259

Scale CTO Hire Cloud Scaling 259

SaaStr

MARCH 7, 2021

No one spends enough time recruiting as it is, after $1m ARR or so. Yes, you can manage the sales team yourself. These are all full-time jobs by $1m ARR. Fixing it yourself becomes the biggest time sink and excuse for not hiring there is. You end up spending all your time backfilling roles you should have hired.

Part-Time VPE 293

Part-Time VPE Sales Recruiting Sales Hiring Scale 293

SaaStr

JULY 5, 2019

We then had our own mini rocketship, hitting challenges and being acquired, and then being part of an IPO. But I got to part of the management team and make mistakes, and work cross-functionally with the other leaders and managers. Third, I then managed a small team. To hire our CTO, our first VPE, etc.

Part-Time VPE 206

Part-Time VPE Fractional VPE CTO Hire Sales Recruiting 206

SaaStr

JULY 13, 2023

Startups come in all shapes and sizes on various stages of a timeline, yet it’s not surprising how many have the same questions and concerns about how to scale from x to y to z, the right time to hire and fire, and how to keep a team motivated during hard times. Q: Where Should SDRs Report — Marketing or Sales?

CTO Hire 242

CTO Hire Sales Recruiting Sales Hiring Scale 242

Valerian Tech

DECEMBER 14, 2022

There are many benefits to hiring a fractional CTO, also known as a part-time or interim CTO. A fractional CTO can bring a wealth of knowledge and experience to your organization without the added expense of a full-time executive.

CTO Hire 52

CTO Hire New CTO CTO Technology 52

SaaStr

SEPTEMBER 10, 2021

Third, my second start-up as a founder — once we had a great management team. Having a great founding team, and then, a great management team, to work together with. In my first start-up as a founder, I had a great CTO and VPE and a pretty darn good VP Ops from the very beginning. That made all the difference.

Part-Time VPE 293

Part-Time VPE CTO Hire AWS New CTO 293

SaaStr

JANUARY 12, 2022

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. ” — Echeyde Cubillo, Co-founder and CTO, Acme Ticketing.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

SaaStr

JULY 30, 2020

I’ve been reminded of this question in several meetings lately where founders are doing pretty well, getting to and past Initial Traction, but with hindsight it’s interesting that the founder that took the CEO gig perhaps was better suited to a different role, say CTO or SVP of Sales or President or COO or SVP Product.

Sales Recruiting 326

Sales Recruiting Venture Capital CTO Hire CTO 326

FastSpring

FEBRUARY 6, 2025

If you’re running a smaller digital business, you may find it challenging to hire great talent. If you’re facing challenges winning the best candidates for your roles, or if you have a small number of roles and every hire really matters, then don’t miss this episode of Growth Stage. to working for smaller brands.

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

SaaStr

JULY 14, 2022

This led to our first meet-ups in 2013 and 2014, the first SaaStr Annual in 2015 , the industry’s leading podcast in 2016, the first SaaS founder coworking space in 2017, and SaaStr Pro , the first learning management system for SaaS founders in 2018. Teams saw on another in-person instead of behind a screen for the first time.

Scale 307

Scale Sales Recruiting CTO Hire New CTO 307

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. We take so much pride in the work Intercom is doing to take a stand against racial injustice.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. But even back then, I heard whispers in the halls of how great a manager Claire was.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

SaaStr

AUGUST 25, 2023

You have to see: A couple of good hires brought in Improvement on some metrics A big deal or two hanging out there, brought in and closed Things taken off your plate. More time may make them better if they’re already progressing, even if it’s just 10-15% in the first sales cycle. Hiring someone too junior. That often compounds.

Part-Time VPE 242

Part-Time VPE Sales Hiring Scale CTO Hire 242

SaaStr

DECEMBER 20, 2023

Today, triangulation is how people prioritize who they will reach out to — what’s happening on their list of accounts, if they’ve posted a job, if they’ve hired a new CTO, etc. Henry’s Favorite Upcoming Feature ZoomInfo is rolling out a co-pilot product for SDRs, AEs, and Account Managers called Signal To Action.

New CTO 312

New CTO Scale Sales Hiring CTO Hire 312

SaaStr

SEPTEMBER 18, 2020

Immediately told them to hire 50 reps in a different city, in a different city, and they did. The CEO was deferential because that was 10 times what he’d ever raised before, and did all of it. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

SaaStr

OCTOBER 24, 2022

WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products. Management might even know that they’re using a product.

Outsourced Development 210

Outsourced Development Underperforming Technical Team Development Part-Time VPE 210

SaaStr

AUGUST 18, 2019

Not hiring a good enough CTO. Not managing the cash burn with extreme precision. A bit more here: Why There Is a 50/50 Chance You’ll Tilt Upmarket in SaaS | SaaStr. SaaS is so competitive these days. The most agile teams win. If you don’t have a strong enough technical co-founder, it’s really hard to win.

Growth Hacking 154

Growth Hacking CTO Hire Startup Sales Hiring 154