Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Baremetrics

MARCH 16, 2021

QuikNode provides elastic APIs & dedicated node services, as well as powerful tools & analytics. will build upon machine learning and artificial intelligence to process information with almost human-like ability. Reduce failed payments. If a customer is happy, then they're operating and growing. Where Web 2.0

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Intercom’s Des Traynor offers a framework for viewing pricing and customer targeting to segment sales processes more efficiently. Early Survey Results Show the Most Common Pricing Responses to COVID-19.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Valerian Tech

JULY 5, 2023

From improving customer experience to streamlining operations, technology has revolutionized the way hospitality businesses operate and given companies access to extremely valuable insights. By embracing mobile check-ins, digital concierge services, and personalized recommendations, hotels can create seamless and memorable experiences.

Payment Services 52

Payment Services Technology Payment Solutions CTO Hire 52

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. I think it’s more around a consciousness of what you know, or what you may not know, and then hiring around it to become successful. Should I hire two backend developers or a product design?

New CTO 182

New CTO Sales Hiring B2C CTO Hire 182

SaaStr

JANUARY 14, 2020

When you look at the process that we use at Pluralsight, you can’t deny that we are obsessed over both of these customers. That was when we realized we had to go hire some experienced enterprise go-to-market leaders, like Heather Zynczak who runs marketing at Pluralsight. We’re going to change things.

B2B 173

B2B B2C Scale New CTO 173

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. Zanade Mann , founder of Black Women’s Business Collective. Janeen Uzzell , COO for Wikimedia Foundation.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Chart Mogul

MARCH 9, 2020

Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments. It helped them overcome some of the initial challenges, but over time it started creating other problems. . Click To Tweet.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Sales Hacker

JUNE 12, 2020

Leverage the prospect’s buying process (08:04). ? If you are trying to overcome no brand and market, you can’t ask somebody for a three year contract. Or, if you do ask for a three year contract, have some terms in there that show that you’re going to prove ROI. I demand payment upfront.

Enterprise 82

Enterprise CTO Hire Startup Technical Cofounder 82

Andreessen Horowitz

NOVEMBER 28, 2023

So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically. And I wanted to do another payments company, but I didn’t know what I wanted to do. You’re a payment nerd. We were like 18 people at the time. Jason Gardner: Yeah, an interesting path over 13 years.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

Point Nine Land

APRIL 9, 2021

A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. That being said, there are always exceptions to this rule ;) cargo.one, a marketplace for air freight, is killing it despite operating in an industry with a fairly concentrated supply side (airlines).

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

ProfitWell

JANUARY 2, 2020

When you’re selling B2B or enterprise subscriptions, showcasing value throughout the sales process is a must. Because the contracts are typically much higher in these sales agreements, B2B subscriptions often require a much longer sales process before your customer will consider making a purchase. Contract length.

B2C 52

B2C Payment Features Subscription Payments 52

Sales Hacker

JANUARY 21, 2020

Now he’s a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience. Now he’s a partner making investments on the VC side at Foundation Capital, but has over 20 years of operational experience. Angus is an investor who brings real world operating experience to his job.

Payment Methods 63

Payment Methods Scale CTO Coach SMB 63

Outseta

OCTOBER 15, 2018

I’ll be the first to admit that all of the above resonates with me - I think more companies looking to stay independent and operate on their own terms is, generally, a good thing. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. of the $3.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Chart Mogul

MARCH 9, 2020

Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments. It helped them overcome some of the initial challenges, but over time it started creating other problems. Tweet this quote. Tweet this quote.

Payment Solutions 52

Payment Solutions Payment Features Outsourcing Services Payments 52

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Since then, its culture code has been viewed more than 4 million times. In fact, that's probably better for everyone than if you found that out after they've been hired. Compliance.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 232

Sales Hiring Sales Recruiting CTO Hire Scale 232

SaaStr

AUGUST 15, 2020

And so I’m speaking specifically about the space that I’m operating in within New Relic. One, it starts high up in the sales process, right? You need to discover in the sales process. So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

SaaStr

APRIL 18, 2019

And I thank a lot of that to actually Met Gourniak, who I hired at that time. And the wave we’re riding at G2, the wave we’re all riding here at Saster is this fourth industrial revolution which really means everything in business is being automated and companies rather than hiring people they are now automating everything.

Sales Recruiting 233

Sales Recruiting VP of Engineering Scale SaaS Payments 233

Hull

JANUARY 22, 2019

The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. Trend #2: Growth is not marketing; Growth is operations. This is not new.

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

SaaStr

DECEMBER 13, 2019

So how did that experience impact your operating mentality and I guess what were your biggest takeaways from that experience? Yousuf Khan: So a phenomenal company and a phenomenal opportunity to be part of, really just honored to basically join a great team and a great culture. My advice is hire earlier rather than later.

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

OnStartups

JULY 7, 2021

And I think part of it's because you've been in the game for a while and you're incredibly successful. Is your title CTO? Dharmesh: Yes, CTO. How do you have time to have your hands in all this different stuff? He was like, "You should probably hire someone outside of HubSpot for this role, for your growth.".

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

Stax

APRIL 16, 2025

Stax CTO, Mark Sundt , recently sat down with John Gaffney from PYMNTS for an eye-opening conversation about the exciting future of AI and how it’s poised to revolutionize the business world. During the interview, Mark talks about real-world examples of how AI has been successfully applied at Stax.

Payment Services 88

Payment Services Payment Solutions Payments Payment Methods 88

OnStartups

JULY 7, 2021

And I think part of it's because you've been in the game for a while and you're incredibly successful. Is your title CTO? Dharmesh: Yes, CTO. How do you have time to have your hands in all this different stuff? He was like, "You should probably hire someone outside of HubSpot for this role, for your growth.".

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

Scytale

APRIL 14, 2025

Regarding effective risk management , pretty much all compliance frameworks include regular security awareness training (SAT) programs as a basic requirement. Still, you don’t have a fighting chance without influencing the day-to-day security culture of operating securely or without implementing a behavioral change.

Technical Review 40

Technical Review Payment Services Cybersecurity Systems Review 40

SaaStr

JUNE 28, 2022

VCs operate in one of two modes — greed or fear. At least, just that one month during the funding process. Nondisclosure of loans and repayments of founder “debts” from proceeds, and/or other unusual payments to founders or other execs. I don’t see this all the time, but I see it too often.

Finance 306

Finance Technical Review CTO Hire New CTO 306

Sales Hacker

MARCH 11, 2025

Pursuit helps companies hire elite go-to-market talent on a non-retainer basis. If you’re hiring for sales or marketing roles, reach out to Pursuit at pursuitsalessolutions.com/gtm or message a GTMfund team member. Um, and like a lot of my You know, favorite, uh, VCs out there, um, has deep operator, uh, experience as well.

Scale 82

Scale Technical Advisors Sales Hiring Technical Review 82

Sales Hacker

DECEMBER 10, 2024

29:06) The importance of sales playbooks and codifying the sales process. (35:30) The thing that just about every early stage operator, many of which are listeners to this podcast, aspires to do, take a startup from literally zero to an incredibly successful exit. Let’s go hire somebody. Scott Barker: [1:17] Yeah, exactly.

Scale 116

Scale Sales Hiring Scaling CTO Coach 116

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 159

VP of Engineering CTO Hire Technical Review Sales Hiring 159