Intercom, Inc.

APRIL 19, 2018

Some of the things we talked about were operational overhead and cost of various data stores we were running, along with whether or not we needed to hire dedicated database administrators for various different technologies. Ciaran, our CTO , came up with this magical line. Who do we outsource to?

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

JULY 28, 2021

I retired from SunGard Treasury Systems as their CTO. We decided at that point to bite the bullet and say everything we’re going to do, whether it’s how we architect the software, how we go to market, how we actually contract everything is SaaS from here on out. Your big money is going to go into hiring your employees.

Startup 284

Startup CTO Hire Sales Hiring CTO Coach 284

The Angel VC

OCTOBER 18, 2012

If your plan is to create a bloated piece of enterprise software with an ugly interface and make it up by hiring a large field sales force from the get-go you might succeed as well, but in that case please don't ask me for advice. :) Let's start with the founder team. What comes next?

Sales Hiring 121

Sales Hiring CTO Hire Startup Outsourced Development 121

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

Sales Hacker

FEBRUARY 17, 2021

In part, my shift in thinking could pertain to not being the “front man” handling the pitch. But thanks to our VP of Business Development, I realize team-based selling for an early-stage startup or company is still likely a necessity, and far outweighs specialization when your sales org is fewer than five people or so.

Underperforming Technical Team 131

Underperforming Technical Team CTO Hire CTO Coach Technical Review 131

FastSpring

FEBRUARY 6, 2025

If you’re running a smaller digital business, you may find it challenging to hire great talent. Larger technology companies can pay more, offer more benefits, and provide a more marketable brand on a candidate’s resume. Why is it so hard for SMBs to hire the best talent when competing with big companies?

SMB 102

SMB Sales Recruiting Branding Sales Hiring 102

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 169

Scale Scaling CTO Hire Part-Time VPE 169

OpenView Labs

APRIL 12, 2019

Getting hiring right is absolutely critical. I’d like to talk about two different companies with two very different approaches to hiring post-seed raise. To get the team started we hired several junior developers. There is a binary feeling that comes from making those first few technical hires. We needed a CTO.

CTO Hire 64

CTO Hire Investment New CTO CTO 64

SaaStr

APRIL 16, 2019

I immediately left the office, went home, packed a bag, went the airport, booked flights, showed up there at mid night, met with the individual. We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. This was a problem.

CTO Hire 177

CTO Hire Travel Underperforming Technical Team CTO Coach 177

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam Jacobs: Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam’s Corner [28:45]. Show Introduction [00:10]. What is LinkSquares?

Scale 119

Scale CTO Hire CTO Coach Scaling 119

Outseta

APRIL 11, 2019

Why most SaaS companies are blind to some of the best talent on the market By Geoff Roberts 9 min read I believe that most SaaS companies are missing out of a major opportunity when hiring—the opportunity to hire more part-time help, where the employee acts as a fully integrated (albeit part-time) member of the team on an ongoing basis.

CTO Hire 52

CTO Hire Sales Hiring B2B New CTO 52

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Chief Performance Officer. According to PWC , the Chief Financial Officer is well suited to become the Chief Performance Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Average salary: $105,761/yr. Average salary: $156,062/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

AUGUST 15, 2020

And whether it’s Algolia, Gainsight, New Relic or anything else, you’re being measured on value, not just adoption and at the same time, even outside of COVID, there’s all these other trends happening. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaStr

NOVEMBER 21, 2019

I think it’s more around a consciousness of what you know, or what you may not know, and then hiring around it to become successful. ” I’m kind of like, “Even if you make one or two sales in the next couple of months, with your VP sales, it’s going to take you three months to go and hire.”

New CTO 179

New CTO Sales Hiring B2C CTO Hire 179

Chart Mogul

MARCH 9, 2020

Joel had what he calls “an honest conversation” with Buffer’s CTO Dan. One interesting thing that Joel shared with us, was that he realized implementing these software tools would require a large investment, but he consciously made that decision: I would gladly spend $100,000 on a tool if that would allow me to avoid hiring.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

OpenView Labs

JULY 2, 2020

Time and time again SaaS companies are promising customers that they will save hundreds of thousands of dollars, but their pricing strategies are only capturing a tiny fraction of that savings. Critical questions throughout the article will guide the reader in developing an effective pricing strategy.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Andreessen Horowitz

DECEMBER 4, 2023

Most growth-stage CEOs I work with know how to tell if they’re efficiently allocating capital in every part of their budget with one glaring exception: research and development (R&D). G&A), especially in tougher market conditions, is often a matter of assessing office space, worker productivity, legal costs, etc.

Underperforming Technical Team 120

Underperforming Technical Team Benchmarks CTO Hire New CTO 120

Neil Patel

JULY 7, 2021

Do we have the technical support, in-house or contracted, to take on the learning curve of an emerging platform? It also makes sure to note the platform itself does not require deep development or coding knowledge on the user’s end but is approachable and easy to learn. Digital Experience Platform Resources.

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

Baremetrics

MARCH 16, 2021

This unbalanced cycle of blockchain app developers not having the infrastructure they need is happening again today. QuikNode wants to see technology transform decentralized applications, smart contracts, decentralized governance, voting systems, and more. There are so many things that can be evolved,” says Shklovsky.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

SaaStr

AUGUST 22, 2020

One of the things that you and I talk about a lot is hiring for skill and impact over proximity, right? Jason Lemkin: Box Shield has a rule-based hire, I can pick rules. And then obviously, I think there’ll be more remote hiring in this environment. So, that’s effectively what we’re working on.

Sales Recruiting 210

Sales Recruiting Cloud CTO Hire Sales Hiring 210

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. We chat with Maggie about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. I remember the first time someone said to me, “Why are you doing that yourself?

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

User Pilot

MARCH 7, 2024

This could be explained by the fact that it was women, more often than men, who had to step down and work part-time to take care of stay-at-home children during the pandemic. Also – a study by Paychex from December 2018 found that 33% of women in technology have considered changing careers because of male colleagues.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Baremetrics

DECEMBER 7, 2023

Here’s an overview of the series: Part 1: How to Categorize Expenses in a SaaS Startup v2.0 Example of SaaS Chart of Accounts for Marketing Expenses Research & Development (Engineering) There are fewer direct benefits from splitting out your tech team from the rest of the expenses, but I still recommend doing it.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

Sales Hacker

SEPTEMBER 20, 2024

The Co-Founders brought in an insanely talented team: Pleasant Middelhof , (COO), Jeremy Jonas (CTO), and Carl Gunderson (Software Engineer). GTM 112: The Ultimate MarTech Guide and the Great Contraction with Austin Hay Austin Hay is the Co-Founder of Clarify, a new intelligent CRM built as a platform that developers love.

Technical Review 74

Technical Review Scale Technical Cofounder New CTO 74

Sales Hacker

JANUARY 21, 2020

In 1995, while a high school student Rhode Island he was an early employee at Intelecom Data Systems, one of America’s first commercial internet service providers and website developers. Angus Davis: Mike was the VP of Technology, and my job was to build prototypes of next generation products that our group was dreaming up.

Payment Methods 62

Payment Methods Scale CTO Coach SMB 62

Chart Mogul

MARCH 9, 2020

Joel had what he calls “an honest conversation” with Buffer’s CTO Dan. One interesting thing that Joel shared with us, was that he realized implementing these software tools would require a large investment, but he consciously made that decision: I would gladly spend $100,000 on a tool if that would allow me to avoid hiring.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Mucker Capital

APRIL 6, 2023

Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. We talk about using the product complexity, your target customer size, your contract value, and whether there's individual use case–those four things--to help you decide if PLG is a fit.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SmartKarrot

AUGUST 16, 2022

For businesses, QBRs are a terrific way to ensure smooth renewals and focus on overall development. These annual executive business meetings are a wonderful time to discuss contracts. Whatever suits the customer would be the right time. It need not always be the chief customer officer.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

SaaStr

MARCH 12, 2019

When I was a couple of years into my tenure at Oracle, I moved down to Latin America to Argentina, sight unseen actually, and built out a telesales group in Argentina and then later in Miami, hiring about 100 people from 11 different countries and that early building experience really whet my appetite. I came back to North America.

Scale 210

Scale Enterprise Scaling Sales Hiring 210

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does one know when we need to hire generalists vs specialists? How does Karl structure the hiring process today? What works?

Sales Hiring 240

Sales Hiring Scale CTO Hire CTO Coach 240

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. How does Bob think about when is the right time to hire a Head of Partnerships? Where do most startups go wrong both in hiring for partnerships and in the engagements themselves?

Sales Hiring 162

Sales Hiring Outsourcing Services Scale CTO Hire 162

Sales Hacker

JULY 21, 2020

Businesses run on documents, Conga is changing the way the world works by modernizing, streamlining, and automating your documents, contracts, and processes to make it easier to do business. Before starting Thnks, Brendan was a technology and media veteran. Where’s the software development coming from? The first is Conga.

Outsourcing Services 95

Outsourcing Services Outsourced Development Scale Technical Review 95

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. Why is it no longer to come into large enterprises with a small contract and expand? How has Peter found the transition from CTO to CEO this time?

VP of Engineering 155

VP of Engineering CTO Hire Technical Review Sales Hiring 155