Totango

JANUARY 21, 2020

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. Customer Success Team Structure: Roles and Responsibilities.

Customer Success 85

Customer Success Software Review Systems Review Enterprise 85

Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

Customer Success 82

Customer Success Customer Lifetime Value Software Review Systems Review 82

SaaSHolic

FEBRUARY 6, 2023

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Subscription Payment Features 52

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

SaaS Payments 74

SaaS Payments Business SaaS Payment Solutions 74

User Pilot

JULY 21, 2024

A retention specialist is responsible for proactively engaging with users, guiding them through product adoption, gathering feedback, and managing subscriptions. Their role also involves analyzing data and collaborating with product teams to enhance the overall customer experience. Book a demo today!

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

JULY 28, 2024

Based on data across hiring platforms like Glassdoor, Indeed, etc., Book a demo to see it in action! Subscription Management & Upselling : Assist users with subscription management (e.g., plan changes, renewal options, payment inquiries) and identify potential upsell opportunities based on user behavior and needs.

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

SaaSHolic

DECEMBER 9, 2021

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Subscription Payment Features 52

User Pilot

JULY 20, 2024

Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Book a demo to see it in action! Looking into tools for retention specialists?

Retention 52

Retention Payment Methods Payment Solutions Payments 52

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 76

Payment Methods Payment Solutions Payment Services Payment Features 76

User Pilot

JULY 11, 2024

TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company. Their main job is to keep existing customers happy and prevent them from switching to a competitor. Based on data across hiring platforms like Glassdoor, Indeed, etc.,

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 21, 2024

Data capture and event tracking. Custom events and retroactive auto-capture are available on higher plans. Starter provides 3 seats, application keys for 1 application, unlimited domains, and a year of data retention. Growth has 15 seats, 3 years of data retention, and a staging environment. Net Promoter Score.

Technical Review 78

Technical Review Pricing Software Review Enterprise 78

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers.

Scale 87

Scale Customer Success Retention Strategy 87

User Pilot

JULY 25, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist?

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

ChurnZero

JANUARY 3, 2020

Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

Totango

JANUARY 15, 2019

The most desirable customer in the world is your customer. While it’s no doubt a thrill to pursue and persuade a new customer to work with your enterprise, for software and subscription-based businesses, the real value lies in customer retention. The 5 Best Customer Retention Strategies for Subscription Businesses.

Retention 75

Retention Subscription Payment Features Strategy 75

User Pilot

AUGUST 30, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer engagement manager?

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

Totango

MARCH 21, 2019

Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. It reflects the current customer-centered economy that has encouraged customer fluidity and placed greater emphasis on the customer experience.

Customer Success 87

Customer Success Enterprise Onboarding Education 87

User Pilot

SEPTEMBER 19, 2023

TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts. A churn model works by passing previous customer data through a machine learning model to identify the connections between features and targets and make predictions about new customers.

Churn 92

Churn Machine Learning Artificial Intelligence Data Analysis 92

User Pilot

AUGUST 19, 2024

A customer engagement manager focuses on fostering strong relationships, guiding clients through onboarding, and driving product adoption. To excel, leverage resources like books (e.g., “Customer Success”), webinars (Userpilot Events, BrightTALK), blogs (Userpilot Blog, The Help Scout Blog), and podcasts (The Jasons Take On).

Engagement 52

Engagement Management Customer Lifetime Value VP of Engineering 52

User Pilot

AUGUST 28, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer engagement manager?

Engagement 52

Engagement VP of Engineering Management Technical Review 52

User Pilot

JULY 28, 2024

A retention specialist job description outlines the key responsibilities, must-have skills, and qualifications needed to nurture customer relationships, reduce churn, and maximize customer lifetime value through personalized engagement and data-driven strategies. Book a demo to see it in action!

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

Totango

MARCH 26, 2019

Rather than focusing on just the initial transaction, this method emphasizes continued customer success growth to foster customer loyalty and stable profits for years to come. Elements that Drive Customer Success Growth. Increase Customer Retention. Instead, put their subscription on hold.

Customer Success 67

Customer Success Payment Methods Payment Services Payment Solutions 67

User Pilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Book a demo to see it in action!

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

Totango

MAY 23, 2019

Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Customer success upsells are critical to your own success.

Customer Success 76

Customer Success Product ROI Enterprise Metrics 76

Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. The goal of customer success is to generate recurring revenue by creating customer lifetime value. And with customer success metrics, you can measure whether your efforts are working.

Customer Success 74

Customer Success Metrics Customer Lifetime Value Product ROI 74

User Pilot

SEPTEMBER 2, 2024

Userpilot’s features, such as in-app surveys, autocapture, segmentation, and A/B testing, come in handy for implementing a customer-led strategy. Book a demo to learn more! Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer-led marketing?

Marketing 90

Marketing Underperforming Technical Team Education Interviewing 90

User Pilot

OCTOBER 24, 2023

Usage-based pricing could use tiers, units, volumes, or impact as its basis for subscription cost. Hybrid models and pre-payment discounts offer a good middle ground for scenarios where raw usage data isn’t the best value metric. Get your free Userpilot demo today! What is usage-based pricing?

Pricing 86

Pricing Payment Solutions SaaS Payments Payments 86

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About ChurnZero.

Software Review 56

Software Review Customer Success Software Venture Capital 56

Subscription Flow

AUGUST 6, 2024

Working with large quantities of data, AI can help improve company performance by offering accurate trend predictions. In this blog, we will discuss AI customer support integrations such as chatbots and the effect they have on customers and businesses as a whole. How Does AI Benefit Subscription Businesses?

Customer Support 52

Customer Support SaaS Payments Artificial Intelligence AI 52

User Pilot

MAY 20, 2024

Implement a customer success program to exceed customer expectations. Create a customer retention analytics dashboard to measure success across key metrics. To learn how to implement them with Userpilot, book the demo. Why is it important to retain customers? Customer retention reduces overheads.

Retention 91

Retention Strategy Sales Recruiting Scale 91

Totango

FEBRUARY 21, 2019

In today’s digitally transformed business world, customers are empowered to shift their subscription loyalties at short notice and without repercussion. As such, there’s seemingly no greater crisis than a lapsed customer. In fact, over 50% of paying customers weren’t using the service they paid for. But, as John F.

Customer Success 63

Customer Success Social Media Scale Subscription 63

User Pilot

MARCH 12, 2024

Userpilot has been improving its analytics capabilities consistently to enable product teams to make data-driven decisions. TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. To narrow down the data, set Filters (optional).

Customer Lifetime Value 83

Customer Lifetime Value User Experience Onboarding Churn 83

User Pilot

AUGUST 15, 2022

Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Without enough sentiment data, you can’t understand how your customers feel. Intent analysis helps you identify what your customers are looking for.

Artificial Intelligence 86

Artificial Intelligence Software Review Data Systems Review 86

User Pilot

JULY 21, 2024

Certifications in customer experience, data analytics, business analysis, and project management can also boost your expertise. A few to consider include Google Data Analytics Professional Certificate, Certified Business Analysis Professional (CBAP) Certification, etc. Book a demo to see it in action!

Retention 52

Retention Management Scale Sales Recruiting 52

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself. Maintenance of secure payment processing systems. Continual monitoring.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

ChurnZero

AUGUST 2, 2019

Whether you’re shopping at C ostco or signing up for the latest streaming music subscription , everybody loves a free sample. I n fact, according to the Subscription Commerce Conversion Index, 65% of the best preforming subscription software products offer their own ‘freebie’ in the form of a free trial.

Subscription 58

Subscription Payment Features Customer Success Sales Funnel 58

User Pilot

JULY 28, 2024

Being a great retention manager involves a multifaceted approach that focuses on both data-driven strategies and fostering a positive customer experience. Book a demo to see it in action! Analyze customer data and trends : Retention managers are data detectives.

Retention 52

Retention Management Scale Software Review 52