Customer Success Enterprise readiness Marketplace as a Service SaaS 
Intercom, Inc.
MAY 13, 2021
Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success. ” 3.
Point Nine Land
APRIL 21, 2021
Most of the time in Saas, it is going to be ARR (Annual Recurring Revenue) but it can be anything. In SaaS vs. marketplaces? How to efficiently collect feedback from customer-facing teams? We learned most of the things the hard way and we are actually still iterating and learning about many of those aspects.
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