CustomerSuccessBox

NOVEMBER 1, 2018

The secret of successful managing is to keep the five guys who hate you away from the four guys who haven’t made up their minds. —?Casey What is Customer Success? Is it maximization of value to the customer right from onboarding to the stage where the customer becomes a product champion? Casey Stengel.

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Customer Success Entrepreneurship Outsourced Development Enterprise 40

Sixteen Ventures

MARCH 21, 2023

Of course you see that repeated in business, too, especially around Entrepreneurship, Sales, and anything to do with hustle culture. No successful person was ever motivated to be successful; they were just disciplined. What a lovely-sounding bunch of garbage.

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Engagement Entrepreneurship Consulting Sales 103

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Although Neil’s early experience was in entrepreneurship rather than marketing, he quickly learned the companies he founded had more success when he was the one running the marketing strategy.

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VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

AUGUST 2, 2018

At that company, I really decided I was ready for entrepreneurship, and I had this idea about how to make experimentation at scale easier. Not just in product engineering and design, but in marketing, customer success, sales, the executive team, etc. They’ll collectively decide whether it’s a good idea.

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Scale Engineering Software Review Metrics 140

ChurnZero

MAY 6, 2022

Suffice to say, he knows a thing or two about how to take an idea and turn it into a successful business. podcast to talk about his pragmatic approach to entrepreneurship, the lessons he brought with him when founding ChurnZero, and the one thing he wish he knew before starting his career. You have to get your customers now.

Retention 52

Retention Revenue Entrepreneurship B2C 52

Intercom, Inc.

JANUARY 5, 2022

. “To help students earn the trust of employers, we had to first prove our security posture to universities” Adam: The experience came to an end in 2011 when the shuttle program was retired, and I made the jump from aerospace to entrepreneurship. I took the plunge, as they say. It’s been an especially rewarding journey.

Scale 211

Scale Software Review compliance Technical Review 211

Sales Hacker

FEBRUARY 1, 2021

Today on the show we’ve got Callie Moriarty, a solutions executive for 6 River Systems who has transitioned into the world of enterprise sales from a previous background in customer success. So from there, I went back to business school to get my MBA with the goal of shifting to a focus on entrepreneurship.

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Underperforming Technical Team Scale Sales Hiring Systems Review 84

User Pilot

JUNE 13, 2022

Userpilot is a cloud-based product experience platform for product and customer success teams to increase product adoption and onboard users through personalized experiences. In his blog, Brad shares his invaluable experience with investments, entrepreneurship, and life in general. Why Philosophy and Entrepreneurship?

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Venture Capital SaaS Data Scale 52

Sales Hacker

APRIL 26, 2018

recognize relevant business goals enough to orchestrate outcomes that lead to customer success. 7) Entrepreneurship 101: Who is Your Customer?, Instead of stereotypical sales practitioners, businesses need accomplished advisors and consultants who: understand where their clients are coming from. Free Online Courses.

Business 72

Business Technical Review B2B Consulting 72

SaaSHolic

FEBRUARY 23, 2022

He has a very good weekly SaaS email newsletter and pretty awesome entrepreneurship and business podcast together with Steli Efti, The Startup Chat podcast. Expert on customer success, retention and growth, he’s the founder of Sixteen Ventures. Both Byron and BVP are very active on twitter.

Venture Capital 52

Venture Capital SaaS Social Media Entrepreneurship 52

Backlinkfy

APRIL 9, 2019

And, you don’t just want to launch—you want your idea to be successful, and you know it has immense potential to take off. After all, many believe that entrepreneurship is the best way to move towards a brighter future; just ask the Elon Musks of the world whose startups later turned into global empires.

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Underperforming Technical Team Entrepreneurship Development Startup 40

Sales Hacker

JUNE 30, 2020

He’s a lecturer of entrepreneurship at Northwestern University’s Kellogg School of Management, a very famous school, one of the best in the country, and part of the Kellogg Sales Institute Executive Education team. Let me give you his bio. Sam Jacobs: I s it a one time engagement as a subscription?

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Underperforming Technical Team Scale Artificial Intelligence Travel 104

SaaSHolic

FEBRUARY 6, 2023

He has a very good weekly SaaS email newsletter and pretty awesome entrepreneurship and business podcast together with Steli Efti, The Startup Chat podcast. Expert on customer success, retention and growth, he’s the founder of Sixteen Ventures. Both Byron and BVP are very active on twitter.

Venture Capital 40

Venture Capital SaaS Social Media Entrepreneurship 40

Neil Patel

OCTOBER 28, 2020

Here’s a closer look at some of the top reasons why your business should consider using Chartio for business intelligence: Easy to share visuals in embedded web pages, Slack, PDFs, and more Tools for product managers, sales teams, and customer success Self-service functionality for all users (C-suite, sales reps, etc.)

Software Review 124

Software Review Technical Review Software Business 124

Neil Patel

MARCH 10, 2021

Who’s Your Customer? Successful Entrepreneurs Know the Answer. One of the most common reasons that entrepreneurial businesses fail is that there isn’t a customer. Decide which is best for you, and plan out your finances in the beginning. Try to stick to your budget , but know that the plan will have to be adapted along the way.

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Underperforming Technical Team Entertainment Company Culture Social Media 145

SmartKarrot

FEBRUARY 12, 2021

Alex Turnbull is the CEO of Groove which is a customer service tool. Alex writes about entrepreneurship, SaaS growth, business hardships, and tough choices of entrepreneurs. The blog also talks about various ways customer service can be engineered for growth. First Round is all about knowing tips for entrepreneurship.

SaaS 23

SaaS Entrepreneurship Technical Review Social Media 23

Neil Patel

APRIL 22, 2021

Unique calls to action can be created based on the language used by surveyed customers thanks to sentiment analysis powered by IBM Watson. For instance, angry responses might automatically generate a task for the customer success team to get in touch.

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Pricing Branding Onboarding Mobile 104

SmartKarrot

JULY 27, 2020

Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Chief Customer Officer 2.0: Customer success blogs have a lot to do with customer success software and customer success association.

Customer Success 10

Customer Success VP of Engineering Entrepreneurship Benchmarks 10

SmartKarrot

JANUARY 28, 2022

Applying this concept to the customer success field provides a fresh perspective to the CSMs. With the help of this novel concept, organizations can reap benefits across divergent functions of their SaaS setup, including sales, marketing, engineering, and customer success. GiveFirst and Customer Success.

Customer Success 10

Customer Success Management Scale Entrepreneurship 10

Chargify

AUGUST 17, 2017

Your company’s NPS (Net Promoter Score) is the ultimate barometer of customer satisfaction and separates the promoters from the detractors. We’ve previously discussed NPS and how it is calculated in our post SaaS Customer Success: The secret to reducing churn and increasing MRR. If you aren’t, START NOW.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SmartKarrot

FEBRUARY 17, 2022

In this entrepreneurship-themed podcast, host Jason Calacanis showcases amazing stories from the tech industry. SmartKarrot – Customer Success Intelligence Podcast . The Customer Success Podcast for modern customer success teams is filled with unique ideas, insights, and trends. This Week in Startups.

SaaS 10

SaaS Growth Hacking Business Entrepreneurship 10

SaaStr

MARCH 12, 2019

And so I just want to throw in a framework around product market fit measured by customer value creation, then go to market fit measured by economics, then we scale fast. So first off, I’m saying we start with customer success. Isn’t sales really around customer value creation? Growth and milk. What is sales?

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Scale Sales Hiring Revenue VP of Engineering 265

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. Lincoln Murphy is one of the world’s leading customer success experts. His ebook on customer success has won accolades, and he is easily the best customer success influencer out there.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * I am really interested though, because you said about your experience there with Skurt, and often we hear about kind of the benefits of serial entrepreneurship. Do you have to invest in it from Day 1?

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SaaS Payments Payment Methods Finance Payments 250

Sales Hacker

DECEMBER 20, 2018

Packaged into bite-sized episodes of less than 30 minutes, the podcast gives away tips on a wide range of topics including sales enablement tools , compensation, customer success, and business communication. . Sales Pipeline Radio. Producer/Host: Heinz Marketing/Matt Heinz. Links: Website , iTunes , Stitcher. The Art of Charm.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

SaaStr

MARCH 27, 2020

May Habib: If you are a company of a reasonable size now, you’ve got people in marketing, customer success, of course sales, all talking to your market, all talking to your prospect, and making sure they all say the same things is a really tough job. And, so customer success has had just a busy calendar as ever.

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VP of Engineering Sales Hiring Sales Recruiting Leadership 261

Sales Hacker

OCTOBER 7, 2021

A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. Again, I am a big believer in the power of customer storytelling for helping sales outcomes. Commit to being an expert at what you do. Hang Black.

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Scale Sales Recruiting Sales Hiring VP of Engineering 137

Buffer Resources

OCTOBER 2, 2023

My team consists of myself as Visionary, my co-founder Alex as Integrator/Operator, a marketing lead, a customer success lead, business operation assistant (part-time), four contractor coaches, and specialized contract support like a website design team. It was the first time I truly questioned if I was cut out for entrepreneurship.

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Payment Methods Sales Hiring Payments Business 116

Kellblog

FEBRUARY 22, 2024

I hope you can make time to watch or listen to it. And thanks again to Harry for having me.

Sales Hiring 107

Sales Hiring Forecasting Interviewing Customer Success 107

SmartKarrot

NOVEMBER 2, 2020

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows. Survey your customers frequently to measure customer satisfaction and handle all shortcomings that the customers raise.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

SmartKarrot

MARCH 2, 2023

Nada is the host of the Braving Innovation Podcast, which is a new podcast that is currently rated well in the business and entrepreneurship category. In each episode, he dives deep into unconventional theories on how businesses scale while his guests share their stories of entrepreneurship, leadership, strategy, management, and fundraising.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

SaaStr

FEBRUARY 21, 2020

Does David agree, “entrepreneurship does not get easier with time, it just gets different”? How does marketing and customer success intertwine to be successful? What kind of customer success processes do you need? How David went from founding 3 public companies to entering the world of venture with Matrix.

Scale 219

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 219

SaaStr

MAY 17, 2019

But I do want to discuss some of the details of repeat entrepreneurship, because it’s rare that I have someone with as many incredible experiences in terms of that back pocket as you. But looking back, I think it’s really what made us really good entrepreneurs. Harry Stebbings: I mean, absolutely. I love that frugal scaling.

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Scale Sales Hiring Software Review Leadership 157

Kellblog

OCTOBER 12, 2024

Should we unite customer success and sales ? This is a goal that many CEOs (and some boards) share, but one that somehow escaped one of the world’s most successful entrepreneurs, Jensen Huang , who has about 60 direct reports. ” When you put customer success under sales, what don’t you hear about anymore?

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Sales Hiring Scale Leadership Engineering 97

Sales Hacker

MARCH 10, 2025

At just 23 years old, he had already experienced the highs and lows of entrepreneurship. One of the biggest unlocks came when Martin and Levelsets VP of Customer Success (CS) recognized a massive gap in their revenue strategy: they werent monetizing their existing customers effectively. The result?

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Scale Sales Hiring Scaling AI Search 73

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Hook ) will help.

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