SaaSHolic

FEBRUARY 6, 2023

We’ve decided to put together a killer list, categorized and organized to help you find and consume world-class SaaS and subscription content from the best people and companies in the market. Expert on customer success, retention and growth, he’s the founder of Sixteen Ventures. Both Byron and BVP are very active on twitter.

Venture Capital 40

Venture Capital SaaS Social Media Entrepreneurship 40

Sales Hacker

JUNE 30, 2020

He’s a lecturer of entrepreneurship at Northwestern University’s Kellogg School of Management, a very famous school, one of the best in the country, and part of the Kellogg Sales Institute Executive Education team. Sam Jacobs: I s it a one time engagement as a subscription? Let me give you his bio.

Underperforming Technical Team 107

Underperforming Technical Team Scale Artificial Intelligence Travel 107

Chargify

AUGUST 17, 2017

Check out The Subscription Metrics 8 Top SaaS Companies Obsess Over & Why ). Your company’s NPS (Net Promoter Score) is the ultimate barometer of customer satisfaction and separates the promoters from the detractors. At Chargify, we use Trello to document and track customers’ product suggestions. Start there.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SaaStr

MARCH 12, 2019

And so I just want to throw in a framework around product market fit measured by customer value creation, then go to market fit measured by economics, then we scale fast. So first off, I’m saying we start with customer success. Isn’t sales really around customer value creation? The subscription economy.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. Alexander Theuma. Asia Orangio. Ben Murray.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Why does Harry believe investing in customer success is far more important than customer acquisition? *

SaaS Payments 250

SaaS Payments Payment Methods Finance Payments 250

Sales Hacker

OCTOBER 7, 2021

A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SmartKarrot

NOVEMBER 2, 2020

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows. Survey your customers frequently to measure customer satisfaction and handle all shortcomings that the customers raise. “As

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

SaaStr

FEBRUARY 21, 2020

Does David agree, “entrepreneurship does not get easier with time, it just gets different”? How does marketing and customer success intertwine to be successful? What kind of customer success processes do you need? How David went from founding 3 public companies to entering the world of venture with Matrix.

Scale 219

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 219

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Hook ) will help.

AI Search 118

AI Search Technical Review Technical Advisors ChatGPT 118