SaaStr

NOVEMBER 4, 2019

“I was working for Salesforce in 2009 when I decided to start Okta, an identity management company that connects people with any application on any device. Prior to this, she held HR, inclusion, diversity, finance and customer success roles within Cisco Systems.

Sales Hiring 125

Sales Hiring Identity management Cloud Innovation 125

User Pilot

MAY 16, 2023

It allows product managers, marketers , and customer success managers to collect user feedback, track and analyze product usage and drive product adoption with personalized in-app onboarding experiences. Userpilot Userpilot is a digital product adoption platform. Slack pricing is built around 4 main value metrics.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

How To Buy Saas

JULY 22, 2024

Identity management: Enable single sign-on across patient portal, EHR, and other provider applications to reduce friction and allow unified patient profile access. Evaluate technical capabilities: Assess vendor medical record data integrations, identity management, cloud hosting, and security protocols.

Healthcare 40

Healthcare Underperforming Technical Team Payment Services Payment Methods 40

BetterCloud

JULY 18, 2023

Deployment-related time to value is ease of setup process In the world of SaaS management platforms, the ease of setup process breaks down into: Certification programs and training Knowledge base and active user community Professional services packages Customer success and support Some SaaS management platform vendors are better than others.

Operational efficiency. 52

Operational efficiency. Scale Identity management Travel 52

CustomerSuccessBox

FEBRUARY 28, 2022

100+ existing customers pay more than $1M + and the others are exploring and contributing to some revenue. Both the segments are quickly growing and the turning factor is the customer growth where the whales are at 110% and overall is 84% YOY. Know more: How can VP of Customer Success get to 125% Annual Recurring Revenue (ARR ).

Retention 52

Retention SaaS Payments Payments Payment Methods 52

OpenView Labs

NOVEMBER 13, 2019

I co-authored a couple of books about modern identity management, which we published in 2009 and 2011. The experience made it really clear to me that the issue of identity was getting bigger and becoming more complex as emerging technologies created new scenarios and needs. It has a lot to do with putting customer success first.

Development 40

Development Technical Review Sales Hiring Software Review 40

Upscope

JANUARY 23, 2021

It's almost like a UX analytics, Customer Success and Product Management app combined with a DAP. The report defines large firms as having more than 2,000 employees and small firms as having fewer than 2,000." "It Pendo Pendo.io However, they are unique.

Software Review 52

Software Review Onboarding Software Systems Review 52