SaaStr

JUNE 16, 2020

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. They will have regular conversations with customers, as part of the process of deciding future product direction and prioritizing development work. Professional services/customer success. Preparation steps.

Sales Recruiting 123

Sales Recruiting Payment Services Payment Methods Sales 123

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. My main focus at the time was not industry – I didn’t know anything about payments. Then, I started looking around at companies.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

OpenView Labs

JANUARY 13, 2022

It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization. Plus companies face significant change management hurdles if they choose to migrate their legacy subscription customers onto a new pricing model. .

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

User Pilot

MAY 23, 2023

From there, you can easily determine customer needs without time-consuming, expensive – and potentially biased – research. Ultimately, that’ll put you in a fantastic position to create a personalized customer experience based on real user needs. There are a few options on the marketplace to consider.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

ChurnZero

DECEMBER 14, 2023

In a sense, it was originally more like a lead generation service, or marketplace for barbershops. While customers would book an appointment with Squire, the barber shops were still taking calls too, and would often wind up double-booked. The barbers still wanted cash payments too.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

SmartKarrot

FEBRUARY 3, 2022

Amber also offers AmbarConaz, an online marketplace connecting supply chain and construction sites. Creditas is an online marketplace for asset-backed consumer loans. It provides a variety of loans, including property-backed loans, personal loans, vehicle-backed loans, payroll loans, and salary advances.

Payment Methods 10

Payment Methods SaaS Payments Merchant Services Payment Services 10

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SmartKarrot

FEBRUARY 7, 2022

Software as a Service (SaaS) is currently the most practical model of software distribution. It is the model in which a cloud service provider hosts software or application and makes them available for the end-user. The cloud service provider can either be a third party or the software vendor itself. Headquarter: Paris.

SaaS Payments 10

SaaS Payments Payment Solutions Payment Methods Sales Recruiting 10

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Linius Technology.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

SmartKarrot

AUGUST 12, 2022

Owing to several reasons like social distancing, health issues, cooking fatigue, and so on, people started ordering food online… more than ever. This gave a huge boost to the FoodTech industry and has given rise to Online Food Ordering platforms. Lack of dedicated customer service for dispute resolution. contact-form-7].

Payment Solutions 10

Payment Solutions SaaS Payments Technical Review Payment Methods 10

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Another area where quality must stand out is in customer service. Large enterprise clients operate in highly competitive marketplaces and sectors where it takes a lot of effort to make a difference.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. Nick : Pretty good?

Sales Hiring 274

Sales Hiring Sales Recruiting Scale Payment Methods 274

Sales Hacker

MARCH 2, 2020

If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Rackham answers key questions such as “What makes success in major sales” and “Why do techniques like closing work in small sales but fail in larger ones?”. And, you never have to lie!

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general. My account runs my website. So if you’re ERP, boom, Workday.

SaaS Payments 293

SaaS Payments Scale Payment Services Payment Solutions 293

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. I think on the plus side, coming into a firm like JPMorgan, we were a 200 person company when we were acquired. The day that acquisition closed, we became a 250,000 person company. Bill Clerico : Yeah.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

OpenView Labs

NOVEMBER 30, 2021

Hiring managers should prepare by putting together pitch materials (usually a 2-3 page deck) to give candidates a deeper look at your company and culture – beyond what’s on your website. Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. .

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

FastSpring

OCTOBER 23, 2024

Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. So where do you start if you want to provide more global payment solutions to your player base while chipping away at the hefty 30% fees that mobile marketplaces charge?

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

User Pilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52