Customer Success Onboarding Payment Features 
SaaStr
JANUARY 8, 2025
It was started in 2014 when founders Daniel and Jonathan were working together at a delivery startup and experienced firsthand how slow background checks were slowing down worker onboarding. Naturally, their first customer was DoorDash and the quickly captured 95% of the gig economy market in their early days.
SaaStr
MAY 15, 2024
In this week’s Workshop Wednesday, RevenueCat CEO Jacob Eiting and Growth Advocate David Barnard share their annual State of Subscription Apps report with us. In many ways, they have to do better with UI/UX, onboarding, and conversions. So, let’s look at the state of subscription apps and how B2B SaaS can learn from it.
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Intercom, Inc.
AUGUST 3, 2022
In July, newly released research from Harvard Business Review Analytic Service, sponsored by Intercom, revealed what we’ve all been thinking – customer engagement is the key to retention and loyalty. refunds), then link it to multiple bots so they can draw the information your customers need, when they need it. .
SaaStr
JULY 20, 2024
Invest Heavily in Onboarding Your typical employee takes about three to six months to get ramped. That’s a lot of time in startup land and doesn’t work, so you want to think about how to compress these onboarding times so employees hit their stride much quicker. They might even take a year to really hit their stride.
ChurnZero
FEBRUARY 28, 2025
You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.
Stax
JUNE 18, 2024
Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic.
Stax
MARCH 16, 2025
However, by cutting churn in half (to 2.5%), the company could save $150,000 annually while maintaining a stronger, more engaged customer base. A lack of onboarding Onboarding is critical when it comes to successful user adoption of a new product. A lower churn rate indicates higher customer retention.
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