SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

Sales Hiring 279

Sales Hiring Payment Services SaaS Payments Scale 279

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 117

Payment Solutions Payments Customer Success Payment Methods 117

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the promise of the SaaS model is CLTV (Customer Lifetime Value). The Customer Success Paradox.

Customer Success 168

Customer Success Payment Solutions SaaS Payments Scale 168

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. to assist customers at all times. What is FinTech onboarding?

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. How to calculate customer expansion revenue?

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

User Pilot

NOVEMBER 7, 2024

Product demos can be used at various stages in the customer journey, such as on your website to engage potential customers, in email campaigns to nurture leads, during sales calls to provide a “try before you buy” experience, and for customer onboarding to help new users get up to speed quickly.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 94

Payment Solutions Payments Customer Success Payment Methods 94

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Stay tuned and read on to incur extra SaaS revenue. Didn’t this get you curious already?

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Onboarding.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. They’re the type of messages your customers need to receive even if they’re unsubscribed from other categories of messages, like promotional ones.

Payments 218

Payments Payment Solutions Payment Methods Payment Features 218

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 115

Customer Success Payments SaaS Payments Payment Methods 115

SaaStr

APRIL 1, 2023

She had recently been hired at Box, and her first big project was to upgrade the internal user experience for vendor onboarding and management. So no payment until the solution goes live. Certa has progressed from a supplier partner to now integration and go-to-market. You understood where I was coming from.

Payment Methods 241

Payment Methods Payment Solutions Payment Services Sales Hiring 241

FastSpring

AUGUST 11, 2020

Subscription services are what customers want. 15% of people who shop online now pay for at least one subscription and nearly 90% of businesses are looking for ways to adapt their online payment platforms so they can handle recurring subscription payments. How to move to a subscription revenue model.

Payment Features 113

Payment Features Payments Payment Methods Subscription 113

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 106

Payment Services Merchant Services Customer Success Business 106

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In the old days, growing your business was easy. Tell people about your business, get them in the store, sell them things, then look for more customers.

Customer Success 107

Customer Success Payment Methods Payments Payment Services 107

User Pilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? The corporate world is becoming increasingly dependent on data and analytics to make informed business decisions. Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product.

Customer Success 105

Customer Success SaaS Payments Customer Lifetime Value SaaS 105

SaaStr

MAY 16, 2019

I’m Romain, I’m the founder of Gorgias, and so today we’re going to talk about how to get a thousand customers using data. We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. Simple answer. You buy it.

Merchant Services 211

Merchant Services Payment Methods Data Sales Hiring 211

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools?

Customer Success 95

Customer Success SaaS Payments Payment Solutions Scale 95

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

User Pilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding?

Payment Solutions 98

Payment Solutions Onboarding Software Review Social Media 98

User Pilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Payments 98

Payments Technical Review SaaS Payments Payment Solutions 98

FastSpring

SEPTEMBER 19, 2024

It’s especially important to note that Digital River is a merchant of record (MoR), which means that many payment service providers may not include the kind of comprehensive services you’re used to with an MoR. Three other payments options in 2024. What Makes a Merchant of Record Different From Payment Service Providers ?

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

FastSpring

JANUARY 27, 2022

Vinay solved this problem by implementing a special billing page that his customers could use without logging in. He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Ryan points out that many of the largest SaaS companies target enterprise customers that use longer contract lengths, so their churn rate will be lower.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. So Bernadette Nixon recently joined Algolia as CEO. I don’t know anyone right now.

Payment Methods 274

Payment Methods Merchant Services Scale Payments 274

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

FastSpring

JANUARY 29, 2021

Some of the updates to our platform include faster seller onboarding, support for more languages, and a play-by-play rundown of how we’ve made PSD2 compliance effortless for our sellers. Part of the beauty of our platform is that we take on all the merchant complexity related to global ecommerce.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Primary onboarding flows should be short and focused on training customers in basic functionality. Book the demo!

Onboarding 97

Onboarding SaaS Payments Trends Payment Methods 97

User Pilot

APRIL 3, 2024

Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. They built themselves into a core platform for HR 2.0 Enterprise is maybe around 60% of our revenue, it’s not the whole deal.

Sales Hiring 279

Sales Hiring Sales Recruiting Scale Payment Methods 279

Baremetrics

MARCH 23, 2020

churn by doing something every SaaS business should be doing, but most don’t. Another walked me through the onboarding emails he sends to retain 94.7% of his customers. Typically it’s referring to users or revenue lost and is usually represented with either a percentage or dollar amount. in just a few months.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

NOVEMBER 24, 2023

Userpilot is a digital adoption platform (DAP) with strong CRO tools to boost conversions like user behavior tracking, funnel analysis, and A/B testing. Hotjar is a popular heatmap and product insights tool that offers cross-platform heatmaps, rage clicks, and scroll maps. See our pricing or get a free Userpilot demo ! Trend analytics.

Payments 104

Payments Revenue Payment Solutions Payment Methods 104