Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Revenue 109

Revenue Operational efficiency. Scale Customer Success 109

Blulogix

MARCH 25, 2024

Recurring & Usage Billing Unraveling Financial Complexity: Financial operations in the subscription model are fraught with challenges that can impede scalability and operational efficiency. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

Payment Services 94

Payment Services Payment Features Subscription B2B 94

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

Payment Features 96

Payment Features Subscription B2B Consulting 96

User Pilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. Prices are customized but begin at $40,000/year. Gainsight Customer Success.

Software Review 105

Software Review Technical Review Software Systems Review 105

Valuize Consulting

JUNE 9, 2022

Are You Missing The Mark On CS Operations? If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? The primary goal of CS Operations leadership is efficiency.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

CustomerSuccessBox

MAY 17, 2021

So what are the proven hacks to driving customer retention ? Top 6 strategies/hacks to retain customers. So you’re growing and now want to scale up your customer retention and you’re contemplating automation. But automating every step is not the solution for scaling retention using customer success.

Retention 52

Retention Payment Features Scale SaaS 52

Valuize Consulting

DECEMBER 22, 2021

Today, businesses need to continuously deliver outcomes and prove their value if they want to drive greater retention and expansion revenue. Businesses at the top of their game understand that not everyone who is willing to pay for their product or service will, and should be, a customer. Create A Joint Customer Success Plan.

Customer Success 52

Customer Success Sales Retention Communication 52

ChurnZero

OCTOBER 1, 2024

From creating instant emails to summarizing customer accounts in seconds, AI is a dream tool for CSMs. Are you strategically segmenting your customers, and, if so, is your segmentation strategy working? Provide recommended ranges for customer segmentation based on ARR from this data set. tip: include the data set).

AI Search 52

AI Search AI Customer Success Strategy 52

SaaStr

AUGUST 7, 2020

These companies can scale really efficiently. When you look at sales efficiency as measured by magic number, it’s quite good. We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

CustomerSuccessBox

APRIL 18, 2019

Segment, leaders in synthesizing first-party customer data, and CustomerSuccessBox, an Outcome driven Customer Success platform for B2B SaaS, join hands to deliver desired outcomes. Eliminating all developer dependencies for customer success technology roll out.

Customer Success 40

Customer Success Operational efficiency. B2B Mobile 40

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. The answer: Customer Success (CS) Operations.

Interviewing 52

Interviewing Engineering Scale Revenue 52

User Pilot

MAY 8, 2024

TL;DR Customer needs are customer desires, expectations, preferences , and problems to solve. Satisfying customer needs is essential for retention and loyalty. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Let’s get to it.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We don’t have a one-to-many model because we are a Customer Success platform.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

User Pilot

JUNE 22, 2023

TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Reducing customer support loads can enhance the customer experience , increase customer retention , reduce customers churn , and build customer loyalty.

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

Valuize Consulting

OCTOBER 18, 2024

We’ll examine how these teams can align their efforts with customer success, ultimately driving meaningful outcomes for B2B customers. Defining Customer Value in B2B In the context of B2B relationships, customer value should be understood as more than just the exchange of goods or services for payment.

Customer Lifetime Value 52

Customer Lifetime Value Payment Services Technical Advisors Payment Solutions 52

Valuize Consulting

OCTOBER 3, 2024

Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a customer success branded organization.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization.

B2B 52

B2B Revenue Scale AI 52

Valuize Consulting

OCTOBER 23, 2024

The collaboration between B2B Chief Customer Officers (CCOs), Chief Experience Officers (CXOs), and Chief Financial Officers (CFOs) is critical for todays businesses. While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Payrix

APRIL 2, 2024

So that’s where marketing led initiatives are going to generally help you get out in front of your customers, create the mindshare, the awareness, so that you can then use a customer success team. So those are a few ways to think about the cross sell thereafter,” says Andy.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

JANUARY 26, 2021

Meanwhile, Customer Journey Analytics gives you an all-encompassing view of how your customers interact with your brand from the moment they hear about you until they finally say: “take my money”. Mckinsey also found that by implementing Customer Journey Analytics, companies reported: Source: Mckinsey.com. Source: Woopra.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

InsightSquared

JUNE 8, 2021

Being single threaded is one of the biggest challenges in sales and customer success, yet most organizations lack visibility into which contacts are engaged, those that are not, and opportunities to deepen relationships,” said Russ Artzt, Executive Chairman, RingLead.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

Valuize Consulting

SEPTEMBER 23, 2024

Now, buyers are looking for pricing models that closely tie vendor success to customer success. Outcome-based pricing flips the script on traditional subscription models by aligning costs with the tangible value customers receive. When customers achieve measurable outcomes, it’s a win-win.

Payments 52

Payments SaaS Payments B2B Pricing 52

Valuize Consulting

SEPTEMBER 23, 2024

Now, buyers are looking for pricing models that closely tie vendor success to customer success. Outcome-based pricing flips the script on traditional subscription models by aligning costs with the tangible value customers receive. When customers achieve measurable outcomes, it’s a win-win.

Payments 52

Payments SaaS Payments B2B Pricing 52

Valuize Consulting

NOVEMBER 5, 2024

Introduction In the fast-paced world of enterprise SaaS, understanding and optimizing the customer journey is pivotal for Customer Success (CS) teams aiming to enhance net dollar retention. Variety: Customers engage with businesses in increasingly diverse ways, spanning multiple channels, devices, and interaction types.

Scale 52

Scale Systems Review Social Media Retention 52

Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Scale action to efficiently retain customers. >1,200 Customer Success team members. 41k cloud customers.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

User Pilot

JUNE 24, 2024

While CCM focuses on communicating with customers across various channels, CRM is dedicated to managing the overall relationship and data associated with customers. Customer communication management is important because it enhances customer satisfaction , retention, operational efficiency, insights, brand image, and conversion rates.

Communication 59

Communication Management Technical Review Software Review 59

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Scale AWS Cloud 19

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

Valuize Consulting

OCTOBER 28, 2021

A successful digital process automation can’t be achieved by a single person nor without a diverse set of automation tools. Enterprises need to invest in the right team, technology and resources to achieve sustainable growth that drives Net Dollar Retention. . Data is the gas that fuels effective and efficient automation engine.

Scale 52

Scale Engagement Scaling Technical Advisors 52

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer. Apply here: [link].

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

Blulogix

MARCH 19, 2024

Knowledgeable staff can better address customer questions and manage inventory effectively. Effective management of digital inventory in the B2B subscription model is critical for maintaining operational efficiency, ensuring customer satisfaction, and achieving compliance.

B2B 52

B2B Payment Features Subscription Management 52

Hull

MAY 17, 2020

Support Customer Retention and Spark Upsell Opportunities. Your own marketing budget to gain new customers may have been cut, your prospects may have put a pause on future purchases, and your total addressable market may have shifted or shrunken entirely. Get a Demo.

Business 52

Business Operational efficiency. Mobile Data 52

User Pilot

AUGUST 19, 2024

Instead, it argues that reducing customer effort is the most effective way to WOW customers. “Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler : Effective communication is essential in customer advocacy.

Onboarding 52

Onboarding Customer Support Trends User Experience 52

User Pilot

AUGUST 17, 2024

Best webinars for product coordinators Staying updated on the latest trends and best practices is crucial for customer engagement managers. Zendesk consolidates customer interactions from various channels into a single platform, allowing support teams to respond efficiently through an organized ticketing system.

Scale 52

Scale Leadership Interviewing Trends 52