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Nehcole Felix – CustomerSuccess Manager. I’ve helped many companies to build processes and drive value through various Account Management and CustomerSuccess roles. Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really.
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Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. Any solutions practices or offerings should be built by our partners.
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