SaaStr

APRIL 21, 2023

Of course, not all will buy, but at least 10% of the happy customer clones who receive highly targeted outbound will connect with you. If you outsource a firm or agency and dump cloned content on them and destroy your list, outbound won’t work for you. Customers and prospects will come. You have to do the research.

Outsourcing Services 259

Outsourcing Services Scale Outsourced Development Marketing 259

Kellblog

FEBRUARY 6, 2023

Company A has a leaner services business at 10% of revenue, where company B’s is kind of hefty at 25%. Both companies have barely profitable services businesses (2% gross margin), but at least company A’s is relatively smaller so that services boat anchor does relatively less damage. You know you want to pick A.

Outsourcing Services 117

Outsourcing Services Underperforming Technical Team Outsourced Development Scale 117

SaaStr

MAY 4, 2022

You can deploy subscriptions as a service, billing as a service, fraud prevention as a service. You get a service, you get a service, you get a service—everything is a service now.”. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix).

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

CustomerSuccessBox

SEPTEMBER 15, 2021

As the CEO of your company, there may come a situation where you need to implement customer success. You have two options- in-house customer success or outsourcing customer success. What is customer success. Customer success isn’t that complicated. Customer Retention.

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

SaaStr

FEBRUARY 11, 2020

There was a $40 billion dollar investment in a services company. I think it was somewhere in the Midwest, IT services, and they were growing, made 10% a year. They had half a dozen sales people doing everything and most of the leads were from word of mouth or from channel partners. Again, pretty classic. Okay, maybe 96%.

Scale 276

Scale Outsourcing Services Revenue Outsourced Development 276

Sales Hacker

NOVEMBER 16, 2020

I recommend: Outsourced buyer interviews with a clustered model. Outsourced buyer surveys. Likewise, on a win, the rep’s answer is usually a guess, but I have heard of cases in which reps are required to call the new customer and ask. Or the question is asked by Customer Success. Let’s look at both.

Outsourcing Services 124

Outsourcing Services Data Interviewing Technical Review 124

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaSX

FEBRUARY 26, 2020

So to combat this feeling (but, really, to maximize resources for greater ROI), companies sometimes turn to a partner for help with the heavy lifting. These partners shoulder some of the burden of sales, creating separate selling “channels” that expand a product’s reach. All channel partnerships welcome!). We’ve got you. .

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

SaaStr

APRIL 7, 2022

At our inaugural Saastr Europa in Paris in 2018, Sequoia (then Accel) Partner Luciana Lixandru and UiPath CMO Bobby Patrick discussed what breaks when your business goes into hypergrowth mode (hint: pretty much everything). 2005: Started as a tech outsourcing company. Check out the full video and transcript below! UIPath History.

Sales Hiring 274

Sales Hiring Scale Sales Recruiting Outsourcing Services 274

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. They have service and all this, but the second cloud for them was sales. Even this year, one of the big vendors for us quit three weeks ago. That was pretty bad. They just quit.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

Sales Hacker

SEPTEMBER 11, 2020

VCs are always on the lookout for the next Lyft, so they strategically partner with founders who they believe will provide them with a 10X return. Since startups are focused on growth , they’re going to dedicate all of their time and resources on their core competencies, and they’ll outsource everything else.

Outsourcing Services 104

Outsourcing Services Scale Startup Outsourced Development 104

User Pilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Improve customer satisfaction.

Outsourcing Services 98

Outsourcing Services SaaS Customer Support Software Review 98

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. Software is just one thing of all the value you need to deliver to a customer. And service many times means it’s human beings doing it.

Outsourcing Services 162

Outsourcing Services Marketplace as a Service Outsourced Development Scale 162

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Talvista’s field reps were able to land Cielo as their first customer by leveraging their past mutual companies and relationships. Their goal is very clearly to get you into a conversation with a rep.

Scale 132

Scale Outsourcing Services Sales Technical Review 132

ChurnZero

OCTOBER 22, 2020

If you’re thinking of building a Customer Success platform in-house, there’s a few things you ought to know. This article will cover the reasons to give pause before undertaking the complex development of a Customer Success platform. . When it comes to customer retention, there’s business-altering revenue at risk.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

Sales Hacker

AUGUST 2, 2018

Our business allowed sales vendors to leverage our platform to build thought leadership in front of an engaged audience of B2B salespeople. Sales Hacker is Now Like an Outsourced CMO. Over time, we became almost like outsourced CMOs for 120+ SaaS Sales technology vendors. We were a nice cash flow business.

Outsourcing Services 66

Outsourcing Services B2B Sales Consulting 66

OpenView Labs

MARCH 1, 2019

Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should I outsource or not? How much should I spend on customer experience and customer support? The short answer: It depends on your Customer Lifetime Value , or CLV.

Outsourcing Services 69

Outsourcing Services Sales Hiring Metrics Strategy 69

FastSpring

SEPTEMBER 19, 2024

It’s especially important to note that Digital River is a merchant of record (MoR), which means that many payment service providers may not include the kind of comprehensive services you’re used to with an MoR. A merchant of record (MoR) is the entity that actually sells the goods and services to the customer.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

ChurnZero

AUGUST 9, 2019

5 Common Mistakes Customer Success Managers Make When Managing Their Day (And How You Can Avoid Them). Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. . Think you could be getting more done?

Customer Success 58

Customer Success Outsourcing Services Management Churn 58

Sales Hacker

MAY 20, 2021

Let’s explore the mathematical process the sales outsourcing team at Sales Force Europe takes both on behalf of our clients and in our own lead generation and international sales strategy. Who are your favorite customers currently? Are these the products or services that you should be leading with for your international expansion?

Scale 118

Scale Metrics Outsourcing Services Sales Recruiting 118

yoursales

DECEMBER 12, 2018

That said, few know there’s a vibrant community of sales tools and sales tech stack vendors packed together in Belgium. I’m committed to success from both sides—Commitment. Post Sales (Customer Success). You’re all set to progress and get on with the real work of making the customer successful!

Outsourcing Services 78

Outsourcing Services Outsourced Development Sales Technical Review 78

SaaStr

JANUARY 21, 2020

It doesn’t matter if it’s an SDR, AE, customer success, marketing, giving people visibility and access to the C-suite and the VP level is really important in the early stage. Quarterly ENPS service. It’s the same reason that I don’t use outsourced SDRs. We run those every quarter.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

yoursales

DECEMBER 12, 2018

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. Grow with Maximizer CRM.

Scale 100

Scale Payment Methods Payment Solutions Outsourcing Services 100

OPEXEngine

JANUARY 17, 2020

Competitive service offerings and new technologies are driving down costs to maintain SaaS infrastructures. Eric Mersch, CFO and partner at FSG puts it this way: “The methodology for reporting subscription gross margin is so well established that using a non-standard approach will cost you several multiples of ARR in valuation.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features. Let’s look at an example in the world of marketing consulting services and products. service, program, online course, etc.) That’s not the case.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

User Pilot

FEBRUARY 22, 2024

Answer customer concerns with in-app educational materials. Deploy chatbots to automate customer communication. Improve customer communication by training your customer service team. Track the right customer communication metrics. Collect customer feedback to improve your customer communication strategy.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

yoursales

JANUARY 28, 2022

With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Drift – a messaging app for sales & customer success.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

yoursales

JANUARY 29, 2021

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Salesforce.com – The Customer Success Platform To Grow Your Business. Salesforce.com – The Customer Success Platform To Grow Your Business. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106

yoursales

DECEMBER 23, 2019

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. One Simple Price. Other Tools.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

yoursales

DECEMBER 12, 2018

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. Grow with Maximizer CRM.

Scale 100

Scale Payment Methods Payment Solutions Sales Recruiting 100

yoursales

DECEMBER 23, 2019

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. Grow with Maximizer CRM.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

OpenView Labs

AUGUST 12, 2020

And while it still remains a focus, the most elaborate, extensive growth model will deem itself useless if it isn’t solving for the need and pain of the customer. ” Mike Volpe , CEO of Lola. “One big change is the rising importance of speed.

Outsourcing Services 68

Outsourcing Services Social Media Marketing Scale 68

User Pilot

OCTOBER 26, 2023

Combining self-service support with full-service support allows users to overcome even the most complex issues. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Similarly, a full self-service support strategy might not work. That’s also how they access support.

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103

Intercom, Inc.

DECEMBER 21, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

SaaStr

AUGUST 29, 2019

Where it makes sense to invest your precious resources when to outsource, and how to save yourself money without cutting corners. We have our full blown BD team, we work with strategics, we work with smaller companies, we work with workers, integration partners, OSI. Want to see more content like this? Join us at SaaStr Europa 2020.

Sales Hiring 125

Sales Hiring Scale Outsourcing Services Scaling 125

Sales Hacker

JANUARY 13, 2021

Resell arrangements are usually made with channel partners, consultants, and solution providers. These companies resell the solution and bundle services around the solution to add value to the customer. They make their money on the margin from the software’s resell and their services to the end-customer.

Payment Solutions 88

Payment Solutions Payments Software Review Enterprise 88