Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The alternative?

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 94

Payment Services Payment Features B2B Payments 94

Intercom, Inc.

MARCH 10, 2022

From a support perspective, creating FAQs and knowledge hubs should definitely be your first port of call – but what if you could reach your customer before frustration gets the better of them? No, you don’t need to be psychic – maintaining a joyful CX is made easier with platforms like FullStory. Pain points made powerful.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. How to move to a subscription revenue model.

Payment Features 83

Payment Features Payments Payment Methods Subscription 83

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 114

Payment Solutions Payments Customer Success Payment Methods 114

SaaStr

SEPTEMBER 22, 2021

While its software has decent margins of 66%, software is only 10% of Toast’s total GAAP revenue. It loses money on the hardware (gross margin negative) and the payments solutions have barely a 20%+ margin and constitute the vast majority of revenue today. Mediocre margins in payments. And a few bonus notes: #6.

Payment Methods 267

Payment Methods Payment Solutions Payments Cloud 267

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

SaaStr

MAY 8, 2021

bills, “payment terms”, and often, repeated follow-up. Monthly invoices can make things even worse, of course. Monthly invoices can make things even worse, of course. But getting paid in a simple ACH or credit card payment each month can be magical. Annual deals can create unnecessary customer friction.

SaaS Payments 262

SaaS Payments Payment Services Scale Payments 262

FastSpring

OCTOBER 23, 2024

Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. So where do you start if you want to provide more global payment solutions to your player base while chipping away at the hefty 30% fees that mobile marketplaces charge?

Merchant Services 128

Merchant Services Payments Payment Methods Payment Services 128

SaaStr

JULY 22, 2020

Almost Complete Hand-off of Customers to “Others”, Customer Success, Account Manager, etc. Very little post-sale involvement with customer. Doesn’t Maximize Revenue or Success Per Lead. Every potential customer fawned over. Revenue per lead fell by over 50% with the BigCo sales plan.

Scale 363

Scale Sales Hiring Sales SaaS 363

Chart Mogul

MARCH 4, 2020

Extracting value from revenue data is a vital element in running a successful subscription business. Today, we’re excited to share the next step in the evolution of ChartMogul by launching the world’s first Subscription Data Platform. Introducing the ChartMogul Subscription Data Platform.

Payments 72

Payments Payment Features Subscription Payment Solutions 72

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. These messages can be triggered based on specific customer actions or dates, such as an upcoming subscription renewal or customer birthday.

Payments 218

Payments Payment Solutions Payment Methods Payment Features 218

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 91

Payment Solutions Payments Customer Success Payment Methods 91

Intercom, Inc.

DECEMBER 31, 2019

Facebook was peerless, however, in being able to harness and monetize all that attention, even if that success brought uncomfortable scrutiny. In Asia, the likes of Alibaba’s Alipay and Tencent’s WeChat Pay demonstrate how apps are revolutionizing our economies – they have swiftly become the default payment mechanism across China.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. How My Marketing Concepts upsells annual payments during trial.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

FastSpring

SEPTEMBER 19, 2024

It’s especially important to note that Digital River is a merchant of record (MoR), which means that many payment service providers may not include the kind of comprehensive services you’re used to with an MoR. Three other payments options in 2024. What Makes a Merchant of Record Different From Payment Service Providers ?

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Stay tuned and read on to incur extra SaaS revenue. Didn’t this get you curious already?

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. This is a mobile solution for SMB’s to send an invoice and get paid. Want to see more content like this?

Payments 100

Payments Pricing Compensation Scale 100

Baremetrics

JULY 8, 2021

This allows their team to focus on product, sales, and customer success while staying lean. MetricFire is a full-scale platform that offers infrastructure, system, and application monitoring using a suite of open-source monitoring tools. Stripe is the leading payment processing service for SaaS and subscription businesses.

Payment Services 105

Payment Services Payment Solutions Payments SaaS Payments 105

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. What Is Customer Retention Software?

Payment Solutions 103

Payment Solutions Payment Methods Retention Customer Success 103

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 113

Customer Success Payments SaaS Payments Payment Methods 113

ChurnZero

JANUARY 24, 2022

Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy. What is Customer Centricity?

Payment Features 98

Payment Features Subscription SaaS Payments Payment Services 98

SaaStr

MAY 27, 2021

Large customers only pay via invoices, especially for any deal of any material size (>$10k a year). Invoices have their own annoying set of characteristics (they can be Net 60+, you have to deal with procurement, etc.). The smaller the customer, the more important micro-cash management is. Now, there are exceptions.

Payment Features 171

Payment Features Outsourced Development Scale Payment Services 171

Stax

DECEMBER 20, 2023

Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In the old days, growing your business was easy. Tell people about your business, get them in the store, sell them things, then look for more customers.

Customer Success 104

Customer Success Payment Methods Payments Payment Services 104

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Chart Mogul

APRIL 20, 2023

The new version of our Chargebee integration provides you with more accurate cash flow reporting, more detailed reporting for add-ons, improved handling of prorated charges, and support for open invoices. We have hundreds of customers using Chargebee. We have hundreds of customers using Chargebee.

Payment Features 52

Payment Features Payments Subscription Data 52

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Inflation isn’t flat: Vary your strategy.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

Chart Mogul

MARCH 4, 2020

Extracting value from revenue data is a vital element in running a successful subscription business. Today, we’re excited to share the next step in the evolution of ChartMogul by launching the world’s first Subscription Data Platform. Introducing the ChartMogul Subscription Data Platform.

Payments 52

Payments Payment Features Subscription Payment Solutions 52

Baremetrics

FEBRUARY 15, 2021

Confused about customer churn vs. revenue churn? Churn means lost money or lost customers. These metrics help you understand two different things: Customer churn — the number of people you've lost. Revenue churn — the amount of revenue you've lost. Customer churn = customers lost.

Churn 105

Churn Payments Revenue SaaS Payments 105

The Angel VC

MARCH 23, 2016

If you have a SaaS startup with a higher-touch sales model where revenue growth is largely driven by sales headcount, the plan needs to be modified accordingly. The "Revenues" line shows your end-of-month MRR for the respective month. Revenues" tab The model assumes that you have three pricing tiers.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Baremetrics

MAY 4, 2020

The customers who actively cancel their subscription. And if you’re not careful, it can slowly eat away at your revenue and bleed your company dry. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. Actively sending emails (a.k.a

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

FastSpring

FEBRUARY 6, 2019

Netflix, for example, markets free trials heavily because their data shows that they work, retaining about one in three people for a subscription. Once they’ve seen the platform or software in action, they’re more likely to continue to use your product and extend their subscription beyond the free trial period.

Payment Features 65

Payment Features Payment Solutions Subscription Pricing 65

Chart Mogul

MARCH 19, 2020

Are you responsible for getting subscription metrics like MRR right? At ChartMogul, we auto-generate subscriptions and metrics from invoices and transactions — we believe this gives you the most trustworthy picture of where your business stands at the moment. This is a common question we hear from customers.

Payment Features 75

Payment Features Subscription Metrics Payment Solutions 75

User Pilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? The corporate world is becoming increasingly dependent on data and analytics to make informed business decisions. Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product.

Customer Success 96

Customer Success SaaS Payments Customer Lifetime Value SaaS 96