Totango

FEBRUARY 9, 2022

Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. The start of the renewal phase depends on the length of your customer’s contract as well as your policy. Customer Success Management Software. What Is Contract Renewal?

Outsourced Development 100

Outsourced Development Payment Services Payment Solutions Retention 100

SaaSX

FEBRUARY 11, 2020

It could be argued that the biggest technological advance the 2010s brought was the rise of cloud computing and cloud-based subscription services. Customer Success and engineering teams can use this data to understand the health of their customers and identify potential problems before they arise. Product-led.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

User Pilot

APRIL 29, 2024

For instance, a SaaS provider of e-commerce platforms might customize its offerings by integrating specific payment gateways popular in certain regions, like PayPal in the US or Alipay in China, to improve user experience and increase sales. CSAT survey) Would you consider renewing your subscription? Step-by-step.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Likewise, you’ll need a Business plan subscription to create a custom close screen.

Payments 95

Payments Payment Methods SaaS Payments Payment Solutions 95

ChurnZero

MARCH 22, 2022

If your customers find it challenging to customize your product, or they feel your support team is unresponsive, they’re less likely to renew their subscription or recommend your software to others. These are examples of post-purchase friction points that should be mitigated to boost customer retention. .

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

Kellblog

FEBRUARY 2, 2023

While this bodes well for the customer success (CS) discipline , it does not automatically bode well for the customer success department. Those business-oriented CS teams who thought customer advocacy meant generating customers who advocate for the company will continue to thrive. CRO consolidation.

Software Review 130

Software Review Development Team Review Underperforming Technical Team Scale 130

ChurnZero

MARCH 22, 2022

If your customers find it challenging to customize your product, or they feel your support team is unresponsive, they’re less likely to renew their subscription or recommend your software to others. These are examples of post-purchase friction points that should be mitigated to boost customer retention.

Payment Methods 52

Payment Methods Payment Services Payment Solutions Technical Review 52

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Source: Byteant , December 2019.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

AUGUST 29, 2022

The fundamentals of delivering an excellent product and keeping customers happy give any company staying power. Even Netflix, the world’s most popular subscription-based video streaming service, would tell you that it is not their investment in SEO that keeps them thriving — but their massive library of videos and original programming.

SaaS Payments 10

SaaS Payments Payment Services Scale Business 10

FastSpring

OCTOBER 23, 2024

In 2024, our support team won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category, and our customer success team won a gold Globee® award for Customer Excellence in the “Achievement in Team Customer Success” category!

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Why does Harry believe investing in customer success is far more important than customer acquisition? *

SaaS Payments 250

SaaS Payments Payment Methods Finance Payments 250

Sales Hacker

JANUARY 21, 2025

Box software sold primarily through distributors to, um, a cloud based, um, subscription model. Um, that allowed us to get access to a lot more end users and customers. Um, it allowed us to improve the product more rapidly, um, and give customers the best possible product more regularly. Maybe it is, or maybe it’s not.

Scale 105

Scale Scaling Strategy Sales Hiring 105

How To Buy Saas

MARCH 3, 2025

The faster you launch, the sooner you get real customer feedback and revenue. 5⃣ Focus on Recurring Revenue (Subscriptions or Lifetime Deals) Predictable revenue = stable business. Subscription model (SaaS) = Customers pay monthly or yearly (best for long-term growth). Subscription? Pay-as-you-go?

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Payment Services 52