SaaStr

NOVEMBER 21, 2022

Wherever you are in your revenue journey, adopting certain growth strategies can help you keep growing fast. Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Spotlighting the success of an ICP-focused strategy . Delight customers.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. This wasn’t the case.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

FastSpring

AUGUST 6, 2024

We provide an all-in-one payment platform for SaaS, software, video game, and other digital product businesses, including VAT and sales tax management, payment localization, and award-winning consumer support. FS: So you mean our customers are able to leverage an experts global tax strategy without lifting a finger.

Merchant Services 167

Merchant Services Payment Services Outsourcing Services SaaS Payments 167

SaaStr

MAY 4, 2022

Market trends: why is it easier than ever to build an online business? Despite all these growing pains, it’s still never been a better time for online businesses. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix). Design a product that aligns you with your customers.

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

Unbounce

JANUARY 6, 2025

A landing page funnel guides potential customers through your sales process. It’s a series of steps designed to convert visitors into leads and eventually into paying customers. Unlike a regular website, a landing page funnel focuses on specific actions you want visitors to take, like signing up for your email list or purchasing.

Sales Funnel 111

Sales Funnel Payment Methods SaaS Payments Payment Services 111

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience? On this episode of the PayFAQ: Embedded Payments podcast we delve into just that.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 117

Payment Solutions Payments Customer Success Payment Methods 117

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Here’s why. Set up a demo or try it out for yourself. Selling internationally is key to their business model.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

FastSpring

MAY 25, 2023

Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Inflation isn’t flat: Vary your strategy. Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, reporting and analytics tools, and more. How FastSpring can help.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Stax

MARCH 16, 2025

In other cases where the users may use more robust features or come across unique issues, this includes having access to a customer service representative they can reach out to. Even if you believe your technology is easy to set up and use, it may not be for the average person.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. The path to success is filled with challenges at every milestone. Listen to your team.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. How My Marketing Concepts upsells annual payments during trial.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 107

Customer Success Payment Methods Payments Payment Services 107

SaaStr

DECEMBER 12, 2022

Every successful SaaS business strategy requires a full-potential ambition aimed at sustained profitable growth. Lesson 1: Create a clear product differentiation strategy. Product differentiation strategy entails capitalizing on your company’s uniqueness to attain a competitive advantage in a saturated market.

Payment Methods 241

Payment Methods SaaS Payments Company Culture Payment Solutions 241

SaaStr

JULY 20, 2021

Cecily Sackey, Senior Customer Success Manager @ Capchase & Alex Pedraza, Head of New Business @ Capchase. Secrets to Aligning Marketing and Revenue Strategies with Marqeta’s CMO. .- 3 Ways Payments Drive Growth for SaaS Companies with Adyen’s SVP. Emerging Insurance Disruptors: Are they Really SaaS?

Payments 274

Payments Payment Services SaaS Payments Banking 274

ChurnZero

APRIL 25, 2025

Customer teams have more data at their fingertips than ever before. Onboarding and retention strategies are standard practice. What do our CS leaders and teams do with mountains of historical, behavioral, and customer journey data? And the shift to better integrate CS and sales is well underway. Where can you start? Take a look.

Forecasting 52

Forecasting Customer Success Payments Data 52

Payrix

APRIL 17, 2024

You’ve decided to offer Embedded Payments to your customers. Adding Embedded Payments gives you an exciting opportunity to grow your business and solve real pain points for your customers. However, to capture success you’ll need to promote your new payments offering with customers and prospects.

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 94

Payment Solutions Payments Customer Success Payment Methods 94

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

FastSpring

APRIL 1, 2021

In this piece, I will walk you through a few strategies you can use to increase your free trial conversion rate. This is especially true for SaaS businesses, where it’s common for customers to either come in through or go through a free trial after an initial engagement method (think ads, news articles, or referrals).

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

SaaStr

APRIL 1, 2023

So no payment until the solution goes live. Jag reminds CEOs that as a startup working with a larger company, you’ll have to be prepared to do what it takes to make your partner a success. Delivering on what you committed to is absolute table stakes.

Payment Methods 241

Payment Methods Payment Solutions Payment Services Sales Hiring 241

FastSpring

MAY 20, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including subscription management, payment localization, VAT and sales tax management, consumer support, and more. Recurring payment processing. Set up a demo or try it out for yourself.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers. The alternative?

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 115

Customer Success Payments SaaS Payments Payment Methods 115

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. What is customer success in SaaS?

Customer Success 105

Customer Success SaaS Payments Customer Lifetime Value SaaS 105

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

FastSpring

APRIL 26, 2022

In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Quantitative Data Gathering: Website and Product Data. Table of Contents.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

User Pilot

JANUARY 11, 2024

Personalize the onboarding experience to highlight features that help each user achieve their primary goal. Use automation to provide personalized user support and drive customers through the onboarding experience. Use automation to provide personalized user support and drive customers through the onboarding experience.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

Stax

APRIL 17, 2025

Instead of pouring resources solely into acquiring new customers, smart SaaS businesses focus on increasing revenue from existing customers by guiding them to higher tiers, unlocking premium features, and expanding their usage. Lets say your customer has been using your billing software to send out invoices.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

SaaStr

DECEMBER 26, 2019

This session weighs the options to create the right combination for your martech strategy. So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Want to see more content like this? Join us at SaaStr Annual 2020.

Sales Hiring 189

Sales Hiring Payment Methods Payment Solutions Marketing 189

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. A diagram showing how product-led growth works for product-led innovation.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters. Need help getting started?

Payment Services 106

Payment Services Merchant Services Customer Success Business 106

FastSpring

JULY 10, 2019

The predictable revenue from a loyal customer base is ideal when your business is looking to scale. Subscription-based revenue models are only as good as the strategy and planning you put into it. How do I keep track of my subscribers and their payments? Send an alert to subscribers when a payment has failed.

Merchant Services 101

Merchant Services Payment Methods Payment Solutions Payment Services 101

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162