SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . And some of the marquee customers include MongoDB, Gitlab and Qualtrics. .

Scale 343

Scale Artificial Intelligence Payments Payment Services 343

SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. With Quolum ‘s SaaS Card you only pay for SaaS that you use. appeared first on SaaStr.

Stax 43

Stax Payment Services Payment Solutions SaaS Payments 43

SaaStr

SEPTEMBER 22, 2021

And they are both incredibly impressive — 118% growth at $3B run-rate and $500m in ARR in software alone may be an all-time record — but also, perhaps not SaaS? #1. With gross margins of only 21%, is Toast really a software company? Wix just has more software revenue to blend the total margins higher.

Payment Methods 267

Payment Methods Payment Solutions Payments Cloud 267

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot.

Payment Solutions 114

Payment Solutions Payments Customer Success Payment Methods 114

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 103

Payment Solutions Payment Methods Retention Customer Success 103

SaaStr

NOVEMBER 21, 2022

Wherever you are in your revenue journey, adopting certain growth strategies can help you keep growing fast. Joined by Katie Wickham, Payrix’s Director of Marketing, Butler shares essential tips on accelerating your business to $100 million ARR and beyond. . Brex then scaled its payments business quickly.

Payments 175

Payments Payment Methods Embedded Payments Scale 175

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams.

Underperforming Technical Team 218

Underperforming Technical Team Enterprise Scale Payments 218

Intercom, Inc.

MARCH 10, 2022

From a support perspective, creating FAQs and knowledge hubs should definitely be your first port of call – but what if you could reach your customer before frustration gets the better of them? No, you don’t need to be psychic – maintaining a joyful CX is made easier with platforms like FullStory. Pain points made powerful.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Integrating customer-facing subscription management tools on your own site.

Payments 123

Payments SaaS Payments Merchant Services Payment Solutions 123

SaaStr

FEBRUARY 3, 2022

Expensify is a payments superapp that helps individuals and businesses around the world simplify the way they manage money. More than 10 million people use Expensify’s free features, which include corporate cards, expense tracking, next-day reimbursement, invoicing, bill pay, and travel booking in one app.

Payments 220

Payments Payment Services AI Search Payment Solutions 220

FastSpring

OCTOBER 23, 2024

Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. So where do you start if you want to provide more global payment solutions to your player base while chipping away at the hefty 30% fees that mobile marketplaces charge?

Merchant Services 128

Merchant Services Payments Payment Methods Payment Services 128

Sales Hacker

MARCH 29, 2021

Building the right partner tech stack can dramatically increase the revenue flowing from your partners, even if your partnership team is small. The growing role of partnerships in driving revenue. Businesses are continuing to streamline their purchasing. Processing and remitting payments.

Payments 106

Payments SaaS Payments Payment Solutions Payment Services 106

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot.

Payment Solutions 91

Payment Solutions Payments Customer Success Payment Methods 91

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. Vertical software is nothing new,” Jason says.

Sales Hiring 226

Sales Hiring Payment Solutions AI SaaS Payments 226

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As As a startup with only two or three people, it would be absolutely impossible to go international without this kind of platform.” Here’s why. Now, Stripe offers it.

Payment Solutions 137

Payment Solutions Payment Methods Merchant Services AI Search 137

SaaStr

MAY 25, 2024

Lesson #1: Invest In Customer Support Early Cloudinary strongly believes that customer success and support are enablers of PLG growth and aren’t just a cost center. If you think about Cloudinary’s core audience in the beginning, developers, the fifth employee they hired was the first person in the customer success group.

Scale 258

Scale Sales Hiring SaaS Payments Development 258

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the promise of the SaaS model is CLTV (Customer Lifetime Value). The Customer Success Paradox.

Customer Success 151

Customer Success Payment Solutions SaaS Payments Scale 151

FastSpring

AUGUST 6, 2024

She recently assisted a European software company that was contacted by African taxing authorities inquiring about an unpaid tax liability. FastSpring is a merchant of record that can help you easily grow your business internationally. Set up a demo or try it out for yourself. And even if they know nothing about tax? RH: Correct.

Merchant Services 139

Merchant Services Payment Services Outsourcing Services SaaS Payments 139

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

SaaStr

SEPTEMBER 26, 2019

The first thing SMBs did was look at their credit card payments and cancel everything they could. Anyone processing a lot of SMB and credit-card deals saw churn probably double. But second, enterprise customers all renewed. Don’t worry about customer success hires and scaled sales reps. Almost irrationally.

SaaS Payments 272

SaaS Payments Sales Hiring Scale SMB 272

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. In a subscription business model, customers pay a recurring fee in exchange for a product or service.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

Sales Hiring 225

Sales Hiring Payment Services SaaS Payments Scale 225

FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. After adopting FastSpring as their merchant of record, SocialBee even saw 2x year-over-year growth in monthly recurring revenue (MRR) after their first year with FastSpring. Set up a demo or try it out for yourself.

Merchant Services 134

Merchant Services Payments Subscription Payment Features 134

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. They’re the type of messages your customers need to receive even if they’re unsubscribed from other categories of messages, like promotional ones.

Payments 218

Payments Payment Solutions Payment Methods Payment Features 218

FastSpring

SEPTEMBER 19, 2024

It’s especially important to note that Digital River is a merchant of record (MoR), which means that many payment service providers may not include the kind of comprehensive services you’re used to with an MoR. Three other payments options in 2024. What Makes a Merchant of Record Different From Payment Service Providers ?

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

FastSpring

JANUARY 27, 2022

Vinay solved this problem by implementing a special billing page that his customers could use without logging in. He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 115

Customer Success Payments Payment Methods Payment Solutions 115

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 94

Payment Services Payment Features B2B Payments 94

Neil Patel

SEPTEMBER 10, 2021

It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes. Even small businesses need to adopt AI technology to keep up. Who Should Use Systeme?

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. How FastSpring can help.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

Baremetrics

JULY 8, 2021

In order to run efficiently, they needed the right tool to analyze data from Stripe and segment their customers. Solution: They signed up for Baremetrics. Right away, its analytics tools made it easy to calculate key SaaS metrics and segment customers based on customizable attributes. Table of Contents.

Payment Services 105

Payment Services Payment Solutions Payments SaaS Payments 105

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses.

Payment Solutions 151

Payment Solutions Pricing Payments Payment Services 151

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 83

Payment Solutions Payments Software Review Enterprise 83

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 116

Innovation Customer Success SaaS Payments Payment Services 116

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Stay tuned and read on to incur extra SaaS revenue.

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98