SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. Stax is an industry-leading payments technology provider that is revolutionizing the payments processing experience completely.

Stax 54

Stax Payment Services Payment Solutions SaaS Payments 54

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 117

Payment Solutions Payments Customer Success Payment Methods 117

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. Vertical software is nothing new,” Jason says.

Sales Hiring 297

Sales Hiring Payment Solutions AI SaaS Payments 297

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

APRIL 1, 2023

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. There are over 400M small businesses worldwide.

Scale 245

Scale SMB Merchant Services Payment Methods 245

SaaStr

JULY 31, 2020

And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. . The NLP (Natural Language Processing) technology has even provided guidance on how to handle COVID-19 discussions with customers and prospects. .

Scale 359

Scale Artificial Intelligence Payments Payment Services 359

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As Selling Software Internationally With FastSpring Croatia is a relatively small country with a population of only 4 million people. “We Here’s why. Now, Stripe offers it.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

SaaStr

MAY 4, 2022

As difficult as SaaS companies can be to build, that can go double for things like setting up billing systems and automating revenue. Maybe your billing system is not ready, your invoicing is a patchwork, or your reconciliation and invoicing have to be done manually. The explosion of low and no-code solutions.

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

FastSpring

JANUARY 27, 2022

Vinay solved this problem by implementing a special billing page that his customers could use without logging in. He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 94

Payment Solutions Payments Customer Success Payment Methods 94

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the promise of the SaaS model is CLTV (Customer Lifetime Value). The Customer Success Paradox.

Customer Success 164

Customer Success Payment Solutions SaaS Payments Scale 164

FastSpring

AUGUST 6, 2024

She recently assisted a European software company that was contacted by African taxing authorities inquiring about an unpaid tax liability. Without intervention, it’s likely that Tanzania would have opened a full multi-year audit, and result in back taxes, and interest and penalty payments for the customer. RH: Correct.

Merchant Services 167

Merchant Services Payment Services Outsourcing Services SaaS Payments 167

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. The group is professionally moderated, there’s no cost, and you don’t need to be a FastSpring customer to apply.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Payrix

APRIL 17, 2024

You’ve decided to offer Embedded Payments to your customers. Adding Embedded Payments gives you an exciting opportunity to grow your business and solve real pain points for your customers. However, to capture success you’ll need to promote your new payments offering with customers and prospects.

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Are you looking for a merchant of record that will partner with you to grow your SaaS business?

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Stax

JUNE 18, 2024

In a subscription business model, customers pay a recurring fee in exchange for a product or service. This could be a subscription box, a SaaS (Software as a Service) product, or even just a streaming platform like Netflix. In fact, 70% of customers now expect websites to include a self-service function.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

User Pilot

NOVEMBER 7, 2024

Well implemented, product demos help to: Improve user engagement : Today’s B2B buyers are independent—they want to research and evaluate solutions on their own terms. Step 2: Collect internal assets Once you’ve decided on your use case, it’s time to dig into your internal assets to gather crucial customer data.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. But, as a software platform, what value added services should you be considering? And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

JULY 30, 2024

The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams. The Drawbacks of Sales-Led Growth There is limited customer feedback because the salesperson is always interested in closing the lead in the shortest amount of time.

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. I was amazed by the app exchange. Actually, two. Matt Garratt: Fantastic.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 89

Payment Solutions Payments Software Review Enterprise 89

FastSpring

FEBRUARY 6, 2019

Pricing your software correctly is a crucial part of selling software , but sometimes it’s hard to know if you’re on the right track with your pricing strategy. We’re sharing some tips for setting up a pricing model that attracts and retains long-term customers for your software company. Offer a Range of Options .

Payment Features 97

Payment Features Payment Solutions Subscription Pricing 97

Tom Tunguz

MARCH 19, 2020

Some of these customers will be insulated from the virus. Customer success and account management teams should focus on understanding customer health. This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Others may benefit from it.

Startup 247

Startup SaaS Payments Payment Services Payment Methods 247

FastSpring

APRIL 26, 2024

Navigating the maze of cross-border payments can be daunting for any software company going global. From juggling multiple currencies to accommodating varied payment options across regions, the challenges are real. Bank details To collect Pix payments, users need a bank account with a participating payment service provider.

Payment Methods 78

Payment Methods Payment Solutions Payment Services Merchant Services 78

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

Intercom, Inc.

MARCH 10, 2022

When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. not JUST when they’re at the checkout).

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Stax

AUGUST 19, 2024

Stay Payments , a leading payment technology provider, has appointed Valentin Neiconi as Chief Risk Officer. Neiconi brings more than 15 years of experience in risk and fraud management leadership to his new role, with a deep background in developing fraud risk solutions, risk data collection and analysis, and compliance.

Merchant Services 88

Merchant Services Stax Payments Payment Services 88

Tom Tunguz

AUGUST 11, 2014

When I started in the venture business and met software companies, I never heard the words customer success during pitches or throughout diligence or in board meetings. A few years later, customer success has become equal in importance to sales and marketing and engineering and product within SaaS companies.

Customer Success 100

Customer Success SaaS Payments Payment Services Development Team Review 100

Stax

AUGUST 14, 2024

Experienced payments and sales executive joins Stax leadership team to drive accelerated growth for Stax Connect and embedded payments. Stax Payments , Inc., a leading payment technology provider, has appointed Jeremy Krahl as the SVP, ISV Business Development. and Canada. For more information, visit staxpayments.com.

Payments 88

Payments Stax Payment Solutions Payment Services 88

Stax

FEBRUARY 20, 2024

Stax Payments , a leading payment technology provider, has appointed Mark Sundt as Chief Technology Officer. As CTO, Sundt will accelerate the delivery of new products, features, and functionality that unlock and drive increased value for Stax customers and partners. To learn more about Stax, visit staxpayments.com.

CTO 88

CTO Stax Payments Merchant Services 88

User Pilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Book a Userpilot demo today!

Payment Solutions 98

Payment Solutions Onboarding Software Review Social Media 98

FastSpring

MARCH 8, 2024

However, as SocialBee utilizes many different ways to package and monetize their software as a service subscriptions, they began discovering new ways to test the FastSpring platform’s capabilities. Before Gareth was assigned as their CSM, SocialBee was reached out to by Chief Customer Officer Mansoor Bajowala.

Merchant Services 158

Merchant Services Payments Subscription Payment Features 158

Sales Hacker

MARCH 29, 2021

Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it. Processing and remitting payments. There are a number of different partner types: affiliate, referral, reseller, technology, and solution partners. Best-in-Breed Partner Software.

Payments 113

Payments SaaS Payments Payment Solutions Payment Services 113