SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . And some of the marquee customers include MongoDB, Gitlab and Qualtrics. .

Scale 359

Scale Artificial Intelligence Payments Payment Services 359

SaaStr

JULY 30, 2024

Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams.

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

Tom Tunguz

DECEMBER 31, 2022

In the last six months, 103 web3 companies generated revenue on-chain, the smallest of which recorded a few hundred dollars of sales & the largest, Ethereum, tallied $401m. Total Revenue, $M. of Revenue spent on Software. At a 10x revenue multiple, web3 software should support about $0.75b to $2.3b

Payment Solutions 351

Payment Solutions B2B Software Payment Services 351

Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. While I was researching this topic, I reached out to our Customer Success and Sales teams to see if many customers were coming to them with questions about MRR. MRR stands for Monthly recurring revenue. It is simple (to calculate).

Payments 145

Payments Revenue Payment Features SaaS Payments 145

SaaStr

SEPTEMBER 22, 2021

While its software has decent margins of 66%, software is only 10% of Toast’s total GAAP revenue. It loses money on the hardware (gross margin negative) and the payments solutions have barely a 20%+ margin and constitute the vast majority of revenue today. Mediocre margins in payments. And a few bonus notes: #6.

Payment Methods 325

Payment Methods Payment Solutions Payments Cloud 325

SaaStr

FEBRUARY 3, 2022

Expensify is a payments superapp that helps individuals and businesses around the world simplify the way they manage money. Whether you own a small business, manage a team, or close the books for your clients, Expensify makes it easy so you have more time to focus on what really matters.

Payments 273

Payments Payment Services AI Search Payment Solutions 273

Stax

MARCH 16, 2025

As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. By pinpointing the exact reason for user churn, you can determine how to avoid it and ensure that your business continues to have strong profits. Looking to measure churn? Contact sales 2.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Sales Hacker

MARCH 29, 2021

Building the right partner tech stack can dramatically increase the revenue flowing from your partners, even if your partnership team is small. The growing role of partnerships in driving revenue. Businesses are continuing to streamline their purchasing. Processing and remitting payments.

Payments 113

Payments SaaS Payments Payment Solutions Payment Services 113

Stax

APRIL 17, 2025

Instead of pouring resources solely into acquiring new customers, smart SaaS businesses focus on increasing revenue from existing customers by guiding them to higher tiers, unlocking premium features, and expanding their usage. The key is to make the upgrade feel like a natural next step, not a hard sell.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. How to calculate customer expansion revenue?

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Integrating customer-facing subscription management tools on your own site.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

SaaStr

MAY 4, 2022

These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. What makes a SaaS business so hard? As your business grows in complexity, these drags on your infrastructure can impact your product development.

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue. Take a traditional business, like a furniture store.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 117

Payment Solutions Payments Customer Success Payment Methods 117

ChurnZero

APRIL 25, 2025

Customer teams have more data at their fingertips than ever before. And the shift to better integrate CS and sales is well underway. What do our CS leaders and teams do with mountains of historical, behavioral, and customer journey data? Onboarding and retention strategies are standard practice. Where can you start?

Forecasting 52

Forecasting Customer Success Payments Data 52

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the promise of the SaaS model is CLTV (Customer Lifetime Value). The Customer Success Paradox.

Customer Success 164

Customer Success Payment Solutions SaaS Payments Scale 164

SaaStr

MAY 8, 2021

bills, “payment terms”, and often, repeated follow-up. But getting paid in a simple ACH or credit card payment each month can be magical. Annual deals can create unnecessary customer friction. Big customers will want to pay annually. Annual contracts require P.O., So for sure, do that. Is it worth it?

SaaS Payments 312

SaaS Payments Payment Services Scale Payments 312

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Stay tuned and read on to incur extra SaaS revenue. Didn’t this get you curious already?

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

SaaStr

APRIL 6, 2021

Growth fueled by the addition of transactional revenue, not SaaS revenues. Olo’s explosive growth in the past 24 months prior to IPO wasn’t fueled so much by its SaaS revenue, but by transaction revenue as part of orders. As last as 2018, 93% of Olo’s revenue was pure SaaS.

Merchant Services 247

Merchant Services SaaS Payments Payments Payment Services 247

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Ryan points out that many of the largest SaaS companies target enterprise customers that use longer contract lengths, so their churn rate will be lower.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Stax

AUGUST 14, 2024

Experienced payments and sales executive joins Stax leadership team to drive accelerated growth for Stax Connect and embedded payments. Stax Payments , Inc., a leading payment technology provider, has appointed Jeremy Krahl as the SVP, ISV Business Development. and Canada.

Payments 88

Payments Stax Payment Solutions Payment Services 88

SaaStr

MAY 25, 2024

Lesson #1: Invest In Customer Support Early Cloudinary strongly believes that customer success and support are enablers of PLG growth and aren’t just a cost center. If you think about Cloudinary’s core audience in the beginning, developers, the fifth employee they hired was the first person in the customer success group.

Scale 312

Scale Sales Hiring SaaS Payments Development 312

Stax

AUGUST 19, 2024

Risk and fraud executive brings over a decade of experience to elevate processes to drive more frictionless experience for merchants and partners. Stay Payments , a leading payment technology provider, has appointed Valentin Neiconi as Chief Risk Officer. He also serves as part of Visa’s Risk Executive Council. and Canada.

Merchant Services 88

Merchant Services Stax Payments Payment Services 88

FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. After adopting FastSpring as their merchant of record, SocialBee even saw 2x year-over-year growth in monthly recurring revenue (MRR) after their first year with FastSpring. Set up a demo or try it out for yourself.

Merchant Services 158

Merchant Services Payments Payment Features Subscription 158

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Built out a bunch of the orb across product, data, analytics to do much of the same work, to drive retention and monetization.

Payments 113

Payments Pricing Compensation Scale 113

Intercom, Inc.

MARCH 10, 2022

From a support perspective, creating FAQs and knowledge hubs should definitely be your first port of call – but what if you could reach your customer before frustration gets the better of them? No, you don’t need to be psychic – maintaining a joyful CX is made easier with platforms like FullStory. Pain points made powerful.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Stax

FEBRUARY 20, 2024

Stax Payments , a leading payment technology provider, has appointed Mark Sundt as Chief Technology Officer. As CTO, Sundt will accelerate the delivery of new products, features, and functionality that unlock and drive increased value for Stax customers and partners. To learn more about Stax, visit staxpayments.com.

CTO 88

CTO Stax Payments Merchant Services 88

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 94

Payment Solutions Payments Customer Success Payment Methods 94

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. The 100th likely doesn’t have enough oxygen or revenue.

Sales Hiring 297

Sales Hiring Payment Solutions AI SaaS Payments 297

Baremetrics

FEBRUARY 15, 2021

Confused about customer churn vs. revenue churn? Churn means lost money or lost customers. These metrics help you understand two different things: Customer churn — the number of people you've lost. Revenue churn — the amount of revenue you've lost. Customer churn = customers lost.

Churn 105

Churn Payments Revenue SaaS Payments 105

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

User Pilot

NOVEMBER 24, 2023

Userpilot is a digital adoption platform (DAP) with strong CRO tools to boost conversions like user behavior tracking, funnel analysis, and A/B testing. Hotjar is a popular heatmap and product insights tool that offers cross-platform heatmaps, rage clicks, and scroll maps. See our pricing or get a free Userpilot demo ! Trend analytics.

Payments 104

Payments Revenue Payment Solutions Payment Methods 104

SaaStr

JULY 22, 2020

Almost Complete Hand-off of Customers to “Others”, Customer Success, Account Manager, etc. Very little post-sale involvement with customer. Doesn’t Maximize Revenue or Success Per Lead. Every potential customer fawned over. Revenue per lead fell by over 50% with the BigCo sales plan.

Scale 363

Scale Sales Hiring Sales SaaS 363