SaaStr

JANUARY 26, 2025

Turn Your Customers Into Your Marketing Engine The second breakthrough was making customer success the core growth engine. The KPI Alignment System Have customers email explicit performance expectations Build custom reporting dashboards Weekly cross-team optimization meetings Formal performance reviews 2.

Technical Review 263

Technical Review Payment Solutions Scale Payment Services 263

SaaStr

JULY 22, 2019

That’s not a bad start. As the introduction said, I’m the Chief Customer Officer at New Relic. We work with mostly modern teams. It’s an integral part of your business going forward, and having a platform like New Relic is going to be essential to the success of your business over time. Good afternoon.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

FastSpring

DECEMBER 11, 2020

Always think about the customer first, then you can create products that fit their needs. Your most unhappy customers are your greatest source of learning.” – Bill Gates, co-founder of Microsoft. Nobody wants a bad review. But bad reviews help you improve and create a better experience for your customers.

Payment Methods 148

Payment Methods Underperforming Technical Team New CTO Payment Services 148

FastSpring

JANUARY 27, 2022

This score then determines how we’ll manage the relationship through onboarding and customer success, including whether they need further education on the benefits of marketing attribution or more advanced advice on how else our product can bring operational and strategic improvements across their business.”. Avoid hidden fees.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

User Pilot

JUNE 17, 2019

First, however, let’s take a look at Pendo’s strengths and weaknesses… Pen-do or Pen-don’t? That isn’t necessarily a bad thing for smaller SaaS companies who want to focus on building a great onboarding experience for their users. The WalkMe team practically invented them, so you know their software works. Gainsight PX.

Onboarding 52

Onboarding Software Review Underperforming Technical Team Enterprise 52

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. Our team met with David just a few days after our initial conversation in San Francisco.

SaaS Payments 250

SaaS Payments Payment Methods Finance Payments 250

SaaStr

DECEMBER 10, 2019

We grew our team by 50% this year, continuing to grow. So I think like anything it’s been good and bad. We had built this amazing team that I wanted to make sure that we continued to sort of grow and invest in and kind of keep the band together. And I think our team has done that too. Tina Hsiao : Yeah.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182