SaaStr

JUNE 3, 2020

Messaging apps, certainly apps like Slack so that people can collaborate virtually across the world, remote desktop tools, screen-sharing, webinars, and time tracking, so companies can better track their employees work when they’re remote, as well as collaborative whiteboards. 75% are saying it’s getting more difficult.

Software Review 259

Software Review Scale Technical Review SaaS 259

ChurnZero

DECEMBER 18, 2020

With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . If you missed the webinar, you can watch it on-demand. Q&A Recap: Speakers: Megan Macaluso , VP Customer Success & Operations, ESG.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

SaaStr

JULY 15, 2022

That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them. And each of those webinars will probably produce at least one customer if you do it every single week in scale. Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales.

Scale 298

Scale Outsourcing Services Sales Hiring VP of Engineering 298

ChurnZero

MAY 10, 2019

Top 10 Customer Success Takeaways from TSW 2019. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. What was particularly great to see was the amount of Customer Success content that was structured into the programming.

Technology 74

Technology Customer Success Sales Recruiting Sales Hiring 74

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 85

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 85

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. This is really founder-led sales. That’s really analyzing a period back, how much does it cost to acquire a customer?

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

Stax

MARCH 18, 2025

Often abbreviated to CLV or LTV, this is the amount of revenue generated by a customer as long as they have an account with your SaaS company. Customer acquisition cost. Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses.

Scale 117

Scale Payment Services Payments SaaS Payments 117

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. Here’s the webinar in full.

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

ChurnZero

MARCH 6, 2020

Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees.

Customer Success 69

Customer Success Software Review Scale Sales Recruiting 69

Intercom, Inc.

APRIL 18, 2019

Anthony Kennada , the Chief Marketing Officer at Gainsight , has helped navigate these tricky waters and put the Customer Success category on the map. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. They would have been like: ‘What is customer success?

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

User Pilot

MAY 20, 2024

Implement a customer success program to exceed customer expectations. Maintain constant communication and engagement with existing customers. Offer educational resources like guides and webinars to help users maximize product value. Recognize and celebrate customer milestones to reinforce desired behaviors.

Retention 105

Retention Strategy Sales Recruiting Scale 105

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

SaaStr

NOVEMBER 19, 2019

Then I went over to the sales department. The demo is the sale and we close everybody in month. Truly understanding the customer means creating processes internally that meet your customer needs and demands. The first thing you bring in your playbook on sales. We schedule a demo in the same day.

Scale 187

Scale SMB VP of Engineering Leadership 187

Chart Mogul

FEBRUARY 25, 2021

Our founders are huge believers in starting with why, and I had zero chance of getting buy-in without a clear articulation of why we were doing this, a short and medium-term strategy, and some clearly defined success metrics. We also made a firm decision to ban our sales team from the community. Recruitment. I use Lu.ma

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

ChurnZero

JULY 9, 2020

But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? If you teach a customer how to use your product to fix a problem, you’re in the game.

Retention 64

Retention Strategy Scale Sales Recruiting 64

User Pilot

JULY 17, 2024

A CX manager’s career usually starts with an entry-level role like a customer service representative or sales associate. You can also transition into a CX manager’s role from other positions, such as marketing manager and customer insights analyst.

Management 52

Management Sales Recruiting Sales Hiring Scale 52

User Pilot

AUGUST 19, 2022

A key part of any launch is to lay the groundwork of that specialist knowledge where it really counts: with your support, customer success, and potentially sales team. You can recruit users for beta testing once you launch a feature. You can also follow up with training sessions and webinars before the big launch.

Software 98

Software SaaS Sales Recruiting Communication 98

User Pilot

JUNE 26, 2024

According to Glassdoor, the average base pay of a customer experience specialist ranges between $39,000 to $60,000 annually. Customer Experience Associate (2-3 years) – A CX associate communicates with customers to understand what they want and keep them happy.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Education 52

User Pilot

JUNE 28, 2024

TL;DR A customer experience (CX) specialist is a professional responsible for ensuring customers have positive interactions with a business/brand throughout their lifecycle. Customer Experience Associate (2-3 years) – A CX associate communicates with customers to understand what they want and keep them happy.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Communication 52

User Pilot

JULY 20, 2024

Their efforts are instrumental in driving customer loyalty and product adoption. Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. These include marketing, product, sales, and customer service.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

User Pilot

JULY 21, 2024

TL;DR This is a specialist who educates people about a company’s products or services, including new employees, sales teams, and customers. Sales teams : Helping them understand the product’s features and benefits to better sell it to customers. onboarding new employees and customers on product usage).

Sales Recruiting 52

Sales Recruiting Scale Onboarding Interviewing 52

User Pilot

JULY 21, 2024

A retention manager is responsible for reducing customer or employee turnover and fostering loyalty. The specific responsibilities vary depending on whether they focus on customer or employee retention. To excel as a retention manager, utilize resources like books, webinars, blogs, and podcasts to stay informed on trends.

Retention 52

Retention Management Sales Recruiting Scale 52

ChurnZero

APRIL 26, 2019

Your new Customer Success Manager only gets to experience their first day on the job once. The difference between an effective and ineffective employee onboarding experience determines the long-term success of a new Customer Success Manager (CSM). Tip 1: Think Like a Human Resources Manager.

Onboarding 58

Onboarding Sales Recruiting Scale Sales Hiring 58

User Pilot

JULY 28, 2024

Sales teams : Helping them understand the product’s features and benefits to better sell it to customers. Customers : Providing them with the knowledge to use the product to its full potential. onboarding new employees and customers on product usage). Collaboration : Partner with cross-functional teams (e.g.,

Sales Recruiting 52

Sales Recruiting Sales Hiring Education Sales Enablement 52

ChurnZero

NOVEMBER 15, 2019

Q&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning. . To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. Customer Success operations planning.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

User Pilot

JULY 28, 2024

This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go. Stay up-to-date on industry trends: Research and stay informed about best practices in customer retention strategies. Tableau, Power BI) to analyze customer data and identify trends.

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

JULY 24, 2024

A customer experience (CX) manager’s responsibilities include understanding customer needs and pain points, optimizing user journeys, collecting user feedback, and implementing strategies to improve the overall CX. They often collaborate with other teams, including customer service, marketing, product, and sales.

Management 52

Management Scale Sales Recruiting Sales Hiring 52

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. When I ran Customer Success at PeopleMatter I interviewed every customer who canceled their services with us. marketing, sales, finance, operations budget, etc.).

Churn 52

Churn Scale Sales Recruiting Sales Hiring 52

User Pilot

JUNE 19, 2024

Consider attending conferences, webinars, and workshops to keep a finger on the market’s pulse. Product specialist’s main responsibilities A product specialist acts as a liaison between product, marketing, sales, and customer support teams. Familiarity with project management tools such as Jira or Asana.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Healthcare 52

Chart Mogul

FEBRUARY 25, 2021

Our founders are huge believers in starting with why, and I had zero chance of getting buy-in without a clear articulation of why we were doing this, a short and medium-term strategy, and some clearly defined success metrics. We also made a firm decision to ban our sales team from the community. Recruitment. I use Lu.ma

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

User Pilot

JULY 28, 2024

They use customer information to identify churn risks, understand customer needs, and measure the effectiveness of retention programs. Collaborate with other departments : They work closely with marketing, sales, and customer success teams to ensure a cohesive customer experience that fosters loyalty.

Retention 52

Retention Management Sales Recruiting Software Review 52

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Assist with the renewal process for the team’s accounts.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. You learn your customers’ language. I recommend you film or take voice recordings during your customer interviews.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SmartKarrot

JANUARY 6, 2023

Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success.

Customer Success 19

Customer Success Sales Recruiting Technical Advisors Technical Review 19

CustomerSuccessBox

MAY 2, 2022

As a Customer Success Officer in SaaS, you’ve probably realized that there’s a lot more to the SaaS sector than just providing excellent service. Those that already have a solid marketing and sales strategy in place and just want to broaden their reach? After all, if no one knows about your service, what good is it?

Sales Recruiting 52

Sales Recruiting SaaS Outsourced Development Content Marketing 52

SmartKarrot

AUGUST 5, 2022

Role: Senior Customer Success Director Location: Remote, New York, NY, US Organization: Three Pillars Recruiting As a Senior Customer Success Director, you will manage and handle daily deployment, maintenance, quality assurance, and digital marketing analytics requirements.

Customer Success 3

Customer Success Sales Recruiting Scale Payment Services 3

SmartKarrot

OCTOBER 13, 2021

Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19