Customer Success Technical Support Underperforming Technical Team 
Chaotic Flow
AUGUST 18, 2015
SaaS businesses develop intimate, long term relationships with their SaaS customers. If they don’t keep their customers around for years, then all that capital invested in customer acquisition will have gone to waste. It is typical in B2B software for customer acquisition to eat up 50% or more of total costs.
ChurnZero
JUNE 26, 2020
It’s easy to get overwhelmed or stumped when you’re not sure where to start, especially when purchasing a newer product, such as Customer Success software, for the first time. Now that we’ve made compiling your RFP questions a breeze, let’s look at the most common Customer Success RFP mistakes.
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Audacix
MAY 23, 2018
Digital transformations are a confluence of new ideas, grand plans, modern business models, high hopes and, often, very poor delivery and implementation. So why do you expect your customers to love, or even buy, your application when you ship it to them riddled with bugs? your non-IT colleagues).
Valuize Consulting
SEPTEMBER 16, 2024
Forrester provided some illuminating – and sobering – data in their Customer Experience (CX) Index (2023) in which it found that 75% of companies fall into the “OK,” “poor,” or “very poor” categories when it comes to delivering what customers need across their lifecycle. The result?
OpenView Labs
MARCH 15, 2019
Part of the appeal of this approach is that it’s a very effective way to scale revenue without having to go through the expense and effort of scaling your direct sales team. That’s not to say that designing and building a successful channel sales program is easy. Channel Sales versus Direct Sales – The Good and the Bad.
User Pilot
MARCH 18, 2021
It’s also not like customer retention is the business of only one department. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.
User Pilot
MAY 17, 2024
Many customers have complained about the subpar support that Whatfix offers. There are multiple reviews on websites like G2 citing slow resolution times, high success manager turnover, and an overall lack of technical assistance from the Whatfix team. Whatfix lets you offer multiple types of self-service support.
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