SaaStr

MARCH 23, 2025

Dear SaaStr: What “Quotas” Should My VP of Customer Success and VP of Product Have? For a VP of Customer Success (VPCS), their “quota” or ownership should revolve around two key metrics: Net Revenue Retention (NRR) and Gross Retention Rate (GRR). Without them, youre flying blind.

VPCs (Virtual Private Cloud) 155

VPCs (Virtual Private Cloud) Customer Success Churn Retention 155

SaaStr

NOVEMBER 19, 2020

ARR VPCS: $2m ARR VPP: $3m-$4m ARR VPE: $5m-$6m ARR CFO: $10m ARR COO: $20m ARR. You’ll probably be ready for your first VP of Customer Success by $2m-$3m in ARR. You can hack customer success in the beginning with an individual contributor or two with some experience and a lot of chutzpah.

Part-Time VPE 363

Part-Time VPE Sales Hiring CTO Hire Scale 363

SaaStr

AUGUST 8, 2022

Your Success leaders get the playbook from OneTrust, Active Campaign, ChurnZero and MORE! Karen Tang, VPCS @ Active Campaign. Toni Tiffany, VPCS @ Orum. With sessions like… Revenue Alignment: How to Pull Marketing, Sales, Customer Success Together . Emily McEvilly, CCO @ OneTrust. Are you still scrolling?

VPCs (Virtual Private Cloud) 246

VPCs (Virtual Private Cloud) Scale Sales Hiring Scaling 246

CloudGeometry

MARCH 3, 2022

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Think beyond the cloud about what other resources you need to invest in making customers successful with your platform.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130