Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Scalability becomes an important factor when controlling complex subscription models or growing businesses.

Payment Services 105

Payment Services Payment Solutions Payments Payment Methods 105

User Pilot

JUNE 5, 2024

TL;DR Customer retention software is an umbrella term for various applications that enable SaaS teams to improve customer satisfaction , reduce customer churn, build stronger customer relationships , and secure a stable revenue stream. Why invest in customer retention management software?

Retention 105

Retention Software SaaS Social Media 105

User Pilot

DECEMBER 4, 2023

These drop-offs can occur at various stages, such as during onboarding , trials, activation , and even subscription renewal. For instance, if many users are dropping off during the onboarding process , you could reduce the number by offering more comprehensive tutorials or providing more personalized customer support.

SaaS 98

SaaS User Experience Onboarding Retention 98

User Pilot

JULY 14, 2024

Collecting customer data is great and all, but its true value lies in analysis that transforms information into actionable insights. Take an example of a subscription-based streaming service conducting customer segmentation analysis. Let’s circle back to the previous example of an at-risk customer.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

JUNE 28, 2023

TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs. HubSpot provides tools for quantitative analysis of the results and you can view individual survey responses. How to create feedback surveys in HubSpot? NPS dashboard in HubSpot.

Software Review 98

Software Review AI Data Analysis Subscription 98

User Pilot

JUNE 4, 2024

The first step is clearly specifying the objectives for the customer behavior analysis, like improving marketing funnel conversions. To gain meaningful insights, the analysis should focus on specific user segments. Customer satisfaction is linked to increased retention rates and greater customer lifetime value.

Customer Lifetime Value 105

Customer Lifetime Value Retention Data Analysis AI 105

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. What about using data analysis to create sales strategies?

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

How To Buy Saas

FEBRUARY 25, 2025

Quick onboarding and accessible customer support/resources. Mobile App Fully-featured mobile app (iOS/Android) for on-the-go access to CRM data, though initial setup of whats viewed may need config. Add-ons like Tableau CRM for big data analysis. Great for data-driven orgs. Designed for non-technical users.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Help customers gain full value from your product. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

Full Session

DECEMBER 30, 2024

Support FullSession is known for responsive customer support. We offer a 20% discount on all plans for annual subscriptions , providing advanced features and additional value for long-term users. It allows you to gather data from multiple sources and use it to inform your experiments.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

User Pilot

MARCH 7, 2023

Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. You can then launch personalized campaigns to send special messages to at-risk customers , new engagement strategies to the ones least likely to convert, etc. Amplitude: Prediction.

Retention 98

Retention Data Analysis Scale Data 98

User Pilot

AUGUST 19, 2024

It helps you track and generate data analysis reports for events like clicks, form submissions, user inputs, and so on. This feature also provides data for heatmaps. The user’s subscription plan (e.g., This lets you know what customers are searching for and optimize your customer support accordingly.

Mobile 105

Mobile User Experience Data Analysis Data 105

User Pilot

JUNE 27, 2024

It offers customizable workflows, customer journey visualization , and seamless integration with other tools. Best tool for customer support – Zendesk : Zendesk is a leading customer support platform that provides comprehensive solutions for managing customer inquiries and support tickets.

Management 52

Management Data Analysis Social Media Market Research 52

User Pilot

AUGUST 22, 2023

Tracking plans serve as a single source of truth and help organizations ensure consistent and accurate data collection to enable data-driven decisions. Clear guidelines enclosed in the tracking plan drive data democratization by fostering independent data analysis, and collaboration between teams.

Data 97

Data compliance Onboarding Metrics 97

User Pilot

JUNE 19, 2024

Here is how your career path will appear and how you can progress: Entry-level analyst/associate: Starting your career as an entry-level analyst or associate provides foundational experience in data analysis, market research, and consumer behavior.

Management 52

Management Payment Solutions Payments Payment Services 52

User Pilot

JULY 20, 2024

Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Payment Methods Payment Solutions Payments 52

User Pilot

APRIL 16, 2024

These insights provide a deep understanding of customer behavior, needs , and problems and enable teams to optimize product messaging , marketing campaigns, in-app product experiences, and customer support processes. Renewal – when they decide to renew their subscription. Customer journey stages.

Churn 105

Churn Customer Lifetime Value Mobile Retention 105

User Pilot

JANUARY 26, 2023

Anyone scoring above 50+ is doubling down on customer experience and customer satisfaction. To do a proper NPS data analysis , you also need to know your industry benchmarks. How to collect NPS data accurately Before you analyze NPS responses, you need to ensure you are collecting data accurately.

Business 98

Business Metrics Onboarding Data 98

User Pilot

JULY 21, 2024

They develop strategies and implement tactics to reduce customer churn and increase user engagement. A retention specialist is responsible for proactively engaging with users, guiding them through product adoption, gathering feedback, and managing subscriptions.

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

JULY 20, 2024

Boosting your qualifications through certifications and developing skills in data analysis, communication, and problem-solving can set you apart. Customer retention managers rely on various tools to enhance customer satisfaction and loyalty. Strong customer service skills and a genuine desire to help are crucial.

Retention 52

Retention Management Scale Data Analysis 52

User Pilot

APRIL 29, 2021

Userpilot is one of the easiest onboarding platforms to start using on the list; Excellent and caring customer support; Reasonable subscription prices. Userpilot offers two subscription plans to choose from Growth (starts from $249/mo) and Enterprise (starts from $749/mo). Multi-language support. Pros & Cons.

Software Review 52

Software Review Onboarding Software SaaS 52

Totango

SEPTEMBER 22, 2022

They usually are licensed through a subscription sales model. This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. Customer success. Data analysis. SaaS Customer Support Tools. Over 5,000 apps are supported.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

User Pilot

JULY 28, 2024

Subscription Management & Upselling : Assist users with subscription management (e.g., plan changes, renewal options, payment inquiries) and identify potential upsell opportunities based on user behavior and needs. Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

AUGUST 28, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. Tool knowledge : Proficiency in CRM, project management, and data analysis tools.

Engagement 52

Engagement VP of Engineering Management Technical Review 52

User Pilot

JULY 11, 2024

Subscription Management & Upselling : Assist users with subscription management (e.g., plan changes, renewal options, payment inquiries) and identify potential upsell opportunities based on user behavior and needs. Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 11, 2024

You can gain this experience through internships or entry-level roles in customer service, sales, or human resources. These positions will expose you to the fundamentals of customer interactions, data analysis, and relationship management. Strong customer service skills and a genuine desire to help are crucial.

Retention 52

Retention Management Scale Data Analysis 52

ProfitWell

APRIL 15, 2020

Today, we are “navigating the surge” with Intercom’s customer support roundtable. Charting the waters of increased support needs. We are navigating the surge of today's customer support needs with Intercom , the customer messaging masters. Listen wherever you get podcasts: Top B2B SaaS news.

Software Review 52

Software Review Customer Support Data Analysis Communication 52

Subscription Flow

DECEMBER 26, 2023

Understanding the loyalty and level of satisfaction of your customers is one of the most crucial aspects of increasing customer retention. They contact agents known as Customer Support Representatives to report problems, submit requests, or ask inquiries in order to get their problems resolved.

Retention 52

Retention Data Analysis Customer Support Technology 52

Full Session

NOVEMBER 27, 2024

Customer support You can reach the support team via live chat or email or visit the help center for common queries. You can also get a 20% discount on all plans with an annual subscription, making it a cost-effective solution for businesses of all sizes. It works best with Shopify , WordPress, Wix, and BigCommerce.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Customer support You can reach the support team via live chat or email or visit the help center for common queries. You can also get a 20% discount on all plans with an annual subscription, making it a cost-effective solution for businesses of all sizes. It works best with Shopify , WordPress, Wix, and BigCommerce.

Software Review 52

Software Review Software Technical Review Systems Review 52

User Pilot

AUGUST 19, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. It’s packed with practical advice and case studies from leading companies.

Engagement 52

Engagement Management Customer Lifetime Value VP of Engineering 52

User Pilot

JANUARY 26, 2021

For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition. With your customer expectations already detailed, it is important to see where your journey either exceeds or falls short of their mental model. Customer Journey Analytics Software in Action.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

AUGUST 30, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. It’s packed with practical advice and case studies from leading companies.

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

User Pilot

AUGUST 28, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. It’s packed with practical advice and case studies from leading companies.

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

Full Session

DECEMBER 10, 2024

Customer support You can reach FullSession’s support team via live chat and email, or visit the help center. Annual subscriptions come with a 20% discount. Customer support Mixpanel offers several support channels, including email, live chat, and a detailed knowledge base.

Software Review 52

Software Review Technical Review Systems Review Mobile 52

User Pilot

NOVEMBER 26, 2023

UserGuiding cons While there are quite a few benefits to using UserGuiding, there are three significant drawbacks to note: Dashboard customization – you can’t edit your home dashboard or choose which analytics you want to see. Full customer support access. Features include: Removal of UserGuiding branding.

Software Review 52

Software Review Onboarding Data Analysis Pricing 52

User Pilot

JULY 28, 2024

Here’s a general outline of how one might progress in this field: Customer Support Representative/Specialist (1-3 Years) : This is your foundation, providing hands-on experience resolving customer issues and building communication skills. Strong customer service skills and a genuine desire to help are crucial.

Retention 52

Retention Management Scale Software Review 52