SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise?

Scale 121

Scale Sales Recruiting SaaS Payments Payment Services 121

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Lessons learned on leadership with Karen Peacock and Leandra Fishman.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

User Pilot

JULY 21, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo today!

Retention 52

Retention Payments Payment Methods Payment Services 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Upland Altify - Helping companies to generate value with every customer interaction.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? They require information to do a better job and customers, they are not always happy and not always incentivized to provide that information. So we help the professionals in your companies. Christoph Janz: Thank you.

Scale 128

Scale Scaling Payment Methods SaaS Payments 128

Intercom, Inc.

MAY 16, 2019

It’s easy to dream up a sophisticated solution to a problem, but first you need to validate your assumptions to ensure you’re on the right track before going nuts with features. It allows you to maximize a new feature’s value with minimal effort because the feature is part of this system or platform. Short on time?

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Odoo - The real customer. centric CRM.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Daphne Lopes. Donna Weber.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

MAY 16, 2019

We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. I would argue that since now we have access to … we have lots of data points about trade shows we go to, the payment information, the sales data in CRM.

Merchant Services 153

Merchant Services Payment Methods Data Sales Hiring 153

User Pilot

MAY 8, 2024

Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. How to identify customer needs?

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

Incredo

NOVEMBER 1, 2019

The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. We didn’t have the trust from the customer, but really only one customer at a time in the beginning. Nick : Pretty good?

Sales Hiring 234

Sales Hiring Sales Recruiting Scale Payment Methods 234

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. And I joined as a customer support rep. Who is this person? She’s got an English degree and an MBA.

CTO Coach 122

CTO Coach Sales Hiring Sales Recruiting CTO Hire 122

SaaStr

JUNE 16, 2020

So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. And that is you’re seeing a bit of a separation in those companies that have really the stickiest, most critical solution. Right now, learning for companies is only at 10% online. There’s a link here.

Sales Hiring 153

Sales Hiring Scale SaaS Payments Payment Services 153