FastSpring

JANUARY 5, 2021

Regardless of your professional motivations, billing and invoicing is a vital part of any successful business. Good billing and invoice software will simplify your life by automatically doing all this math for you. So, your comfort level with billing and invoicing will determine the type of layout and functionality you prefer.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125

User Pilot

OCTOBER 19, 2024

As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. What does customer satisfaction look like for SaaS businesses? Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. As a result, satisfying customers is key to any success in SaaS.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Stax

MARCH 16, 2025

However, by cutting churn in half (to 2.5%), the company could save $150,000 annually while maintaining a stronger, more engaged customer base. A lack of onboarding Onboarding is critical when it comes to successful user adoption of a new product. A lower churn rate indicates higher customer retention.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Intercom, Inc.

JULY 1, 2019

The new SaaS model is subscription revenue-driven, which begs the question: what is a conversion today? At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. It’s not just SaaS; subscriptions are taking over.

Retention 223

Retention Onboarding Subscription Payment Features 223

FastSpring

NOVEMBER 9, 2023

Ensure that your website has robust security measures in place to protect customer data. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud. Customer Support readiness : Anticipate a surge in customer inquiries and prepare your support team.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

USIO

MAY 24, 2024

Security : Protection against fraud and ensuring data privacy is paramount. Ease of Integration : The gateway should integrate seamlessly with your existing systems and software with automated onboarding. Outstanding Support Usio customer support is known for its responsiveness and expertise.

Payment Services 130

Payment Services Merchant Services SaaS Payments Payments 130

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding 97

Onboarding Metrics Retention Scale 97

Frontegg

MAY 28, 2022

This vendor now offers turnkey solutions for multiple sectors, including SaaS businesses that are looking to manage their subscriptions and billings with advanced features like embeddable checkouts, customization UI features, and comprehensive reporting capabilities. Braintree Payments (PayPal). solutions in the world.

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Payments 98

User Pilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding.

Onboarding 105

Onboarding Strategy Social Media Churn 105

User Pilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Book a Userpilot demo today!

Payment Solutions 98

Payment Solutions Onboarding Software Review Social Media 98

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. Subscription-based billing platforms ensure accurate billing cycles, efficient invoicing, and seamless customer subscription handling.

Stax 88

Stax Payments Payment Services Payment Features 88

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. What hinders the 90% is the high costs of delivering better products and experiences that warrant long-term customer loyalty. However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. What Is the Client Onboarding Process?

Onboarding 99

Onboarding Technical Review Software Review Scale 99

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Consider this: Consumers are already conditioned to the subscription model. Learn More What is Recurring Billing?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Stax

DECEMBER 20, 2023

Other factors you should take into account are integration with existing systems, security and fraud protection, customer support, and ease of use. That’s why you need to work with a payment provider that implements secure payment systems and a trustworthy payment gateway.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Stax

MARCH 15, 2025

As a result, users get more value from your platform, which improves customer satisfaction. Improve the user experience Handling the payment processing side of things enables you to offer a more seamless and consistent experience to your users. This involves bundling recurring billing into your pricing tiers then charging accordingly.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. What is SaaS onboarding? Why do you need a SaaS onboarding strategy?

Onboarding 98

Onboarding Technical Review Strategy Software Review 98

Payrix

JANUARY 30, 2024

Misty Novich VP of Payment Solutions, Neon One Realizing revenue potential Before partnering with Payrix, Neon One was juggling multiple payment partners with poor customer support and technology too cumbersome for their clients to navigate. Get started today.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! It also offers tools for managing recurring payments and subscriptions.

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion.

Scale 237

Scale Social Media Customer Support Scaling 237

User Pilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for customer support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to enhance user onboarding and overall customer satisfaction? What does a customer support specialist do?

Customer Support 52

Customer Support Social Media Onboarding Trends 52

User Pilot

AUGUST 30, 2024

Interested in customer support specialist roles? In this guide, we’ll explore the ins and outs of customer support specialist roles through detailed job descriptions and handy templates. Looking into tools for customer support specialists? You’re in the right place! Let’s dive in!

Customer Support 52

Customer Support Sales Recruiting Social Media Sales Hiring 52

User Pilot

AUGUST 28, 2024

Understanding the salary range for customer support specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems.

Customer Support 52

Customer Support Social Media Scale Healthcare 52

Subscription Flow

AUGUST 6, 2024

In this blog, we will discuss AI customer support integrations such as chatbots and the effect they have on customers and businesses as a whole. What is AI Customer Support? In the SaaS industry AI exists primarily in the form of support chatbots. How Does AI Benefit Subscription Businesses?

Customer Support 52

Customer Support SaaS Payments Artificial Intelligence AI 52

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer support specialists is essential for success. TL;DR A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems.

Customer Support 52

Customer Support Scale Healthcare Leadership 52

Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 59

Payment Features Payment Services Subscription B2B 59

User Pilot

AUGUST 27, 2024

Embarking on a career as a customer support specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer support specialist. Looking into tools for customer support specialists?

Customer Support 52

Customer Support Social Media Scale Education 52

FastSpring

APRIL 1, 2021

It is a concrete way to optimize customer acquisition. It helps you find super customers and fine-tune your ideal customer profile. It provides insights into product functionality and onboarding. Most software companies rely heavily on free trials for customer acquisition. And it should reiterate your app’s value.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Stax

JULY 1, 2024

Learn More What to Look for in a Payroll Process Ease of use Payroll software shouldn’t add more time to tasks like invoicing, payroll reports, or benefits management. Look for a user-friendly interface that streamlines common payroll services, in addition to self-service capabilities for onboarding and customer support.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. You don’t handle maintenance or updates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Subscription Management . There are several factors involved in monitoring the health of your subscription business.

Trends 98

Trends B2B Scale Payment Features 98

Stax

APRIL 30, 2024

Customer Support Riverside heavily promotes its 24/7 customer service. The company promises a Relationship Manager for every customer and 24/7/365 customer support. However, for those with high sales volume, there are real savings to be had through subscription-based pricing.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Delivering customer support.

B2B 122

B2B Payment Methods Payments SaaS Payments 122