User Pilot

DECEMBER 6, 2023

Start implementing a dogfooding program by recruiting users from across the organization, especially those not involved in the product development. Before you start testing, provide testers with adequate user onboarding so that they know how to use the product. Book the demo to see how you can use it for dogfooding in your SaaS.

Software Development 98

Software Development Sales Recruiting Development Software Review 98

Totango

JULY 19, 2021

It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations, sales or other service-orientated backgrounds. Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. Onboarding.

Customer Success 126

Customer Success Sales Recruiting Compensation Scale 126

User Pilot

JULY 27, 2023

In large companies, the CSM also oversees other customer success roles. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Account Managers: They serve as the lead point of contact for all customer account management matters.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

JULY 24, 2018

For us to be available whenever our customers need help, we staff a team across multiple time zones that operates practically 24/7 all year round. World class, awesome, human customer support comes first, offices come later. Simultaneously, I’ve watched the APAC customer base increase more than 900%.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

Stax

MARCH 18, 2025

Often abbreviated to CLV or LTV, this is the amount of revenue generated by a customer as long as they have an account with your SaaS company. Customer acquisition cost. Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. And I joined as a customer support rep. We don’t incentivize our recruiters on just hitting hiring targets.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase.

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

User Pilot

JULY 25, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer experience manager? Book a demo to see it in action!

Sales Recruiting 85

Sales Recruiting Sales Hiring Management Leadership 85

Intercom, Inc.

FEBRUARY 25, 2019

. “The absolute numbers don’t matter as much, and it’s more the perception of our customers and whether they actually think Intercom is a high-quality product or not” But we realized that that actually wasn’t the full picture at all. CS” stands for customer support. Third swing: hiring vs. onboarding.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

User Pilot

AUGUST 30, 2024

Interested in customer onboarding manager roles? In this guide, we’ll explore the ins and outs of customer onboarding manager roles through detailed job descriptions and handy templates. Looking into tools for customer onboarding managers? You’re in the right place!

Onboarding 52

Onboarding Management Sales Recruiting Sales Hiring 52

Neil Patel

OCTOBER 7, 2020

These solutions usually have features for HR reporting, benefits tracking, applicant tracking, employee onboarding, training, and more. HotSchedules is a complete workforce management solution built specifically for businesses in the restaurant and hospitality industries. Best of all? CakeHR starts at $8.50

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

User Pilot

FEBRUARY 17, 2022

The product-led approach is a go-to-market strategy that puts the product at the forefront of the business and relies on it as the main driver of attracting, activating, and retaining customers. If used effectively, it can significantly reduce the money spent on marketing and sales activities. Product-led growth.

Sales Recruiting 98

Sales Recruiting Underperforming Technical Team Interviewing Machine Learning 98

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Marketing teams that understand what customers value can target them more accurately with marketing campaigns that truly resonate. Sales reps can use the knowledge to shift sales negotiations from price to value. Book the demo to see how!

Management 105

Management Customer Lifetime Value Scale SaaS 105

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting!

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

User Pilot

MAY 20, 2024

Retention makes businesses more profitable by reducing the CAC and making account expansion easier. Here are 20 strategies to improve customer retention: Share customer testimonials and well-known customers to provide social proof and build trust. How to improve customer retention: use gamification. That’s not all.

Retention 105

Retention Strategy Sales Recruiting Scale 105

User Pilot

NOVEMBER 10, 2022

Process pain points happen when the customer experiences friction and struggles to do things because of the current process. Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer. Recruit the research participants.

Underperforming Technical Team 98

Underperforming Technical Team Sales Recruiting User Experience Customer Support 98

yoursales

JANUARY 29, 2021

Sales Stack 2021. Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. Sales technology for professional sales will be more important than ever. In 2020 almost every single Sales Professional was forced inside. Same goes for Sales Professionals.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

User Pilot

JANUARY 26, 2023

How to recruit beta testers in-app. Sign-up process, onboarding steps. Main UI, modals , and account management. Onboarding emails , use case emails, missed steps emails, newsletters. Help section or customer support. The key to successful beta testing is finding the right testers.

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

User Pilot

OCTOBER 11, 2022

To start with, product managers better understand the market and know how the product fits into it. Insights from the sales, marketing and engineering teams need to be considered when forming the vision. Product managers have more seniority than product owners.

Underperforming Technical Team 111

Underperforming Technical Team Sales Recruiting Entertainment Development 111

User Pilot

MAY 21, 2023

Your options include: Feature requests Tracking user in-app behavior to identify friction points in the user journey Feedback received by the sales team and customer support team Monitoring what your competitors do Feedback widget for feature requests. You can also use them to recruit beta testers or to conduct fake door tests.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

NOVEMBER 30, 2023

They could also result from inadequate user onboarding leading to low feature discovery and adoption, ineffective marketing strategy , and poor user experience. Don’t expect your customers to tell you exactly what solutions they need but analyze their feedback for ideas of new problems that could be worth solving.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

JULY 28, 2024

For instance, a CX manager at a large retail chain might focus on improving in-store and online shopping experiences, while a CX manager at a software company might prioritize enhancing customer onboarding and support interactions. Looking into tools for customer experience managers?

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

User Pilot

AUGUST 28, 2024

The specific requirements for this position will depend on the company size, industry, and the complexity of its customer base. Looking into tools for customer success directors? Lead the customer success team : Manage, mentor, and grow the customer success team , ensuring they have the resources and training needed to excel.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Leadership 52

User Pilot

JULY 17, 2024

A CX manager’s career usually starts with an entry-level role like a customer service representative or sales associate. You can also transition into a CX manager’s role from other positions, such as marketing manager and customer insights analyst. Book a demo to see it in action!

Management 52

Management Sales Recruiting Sales Hiring Scale 52

User Pilot

JULY 20, 2024

Their efforts are instrumental in driving customer loyalty and product adoption. Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. These include marketing, product, sales, and customer service.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

User Pilot

AUGUST 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a product coordinator? Book a demo to see it in action! Looking into tools for product coordinators?

Sales Recruiting 52

Sales Recruiting Sales Hiring Market Research compliance 52

OpenView Labs

OCTOBER 29, 2021

“You need at least a couple folks on the team who are experienced—not necessarily in the startup process, but with product management or even just business operations.”. Nikita’s Non-traditional Recruiting Approach. Finding and Recruiting the Right Product People. Hiring right now can feel like an almost surreal task.

Sales Hiring 60

Sales Hiring Sales Recruiting Development Team Review Management 60

User Pilot

AUGUST 28, 2024

The specific requirements for this role can vary depending on the company size, product complexity, and the level of support needed by the product team. A product assistant in the SaaS industry supports product managers by conducting market research , analyzing user feedback, and coordinating with cross-functional teams.

Sales Recruiting 52

Sales Recruiting Sales Hiring Market Research Communication 52

User Pilot

JUNE 19, 2024

Product specialist’s main responsibilities A product specialist acts as a liaison between product, marketing, sales, and customer support teams. Training – They’re responsible for educating customer support and sales teams about the product. How do you become a product specialist?

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Healthcare 52

User Pilot

JUNE 28, 2024

TL;DR A customer experience (CX) specialist is a professional responsible for ensuring customers have positive interactions with a business/brand throughout their lifecycle. Customer Experience Associate (2-3 years) – A CX associate communicates with customers to understand what they want and keep them happy.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Communication 52

CustomerSuccessBox

MAY 9, 2022

Customers are the lifeblood of any company, therefore having a clear picture of its revenue activities is critical for expansion. The third component is a set of KPIs that monitor the performance of their own teams since most heads of CS also have functional responsibility for post-sales customer-facing functions.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

User Pilot

JULY 21, 2024

TL;DR This is a specialist who educates people about a company’s products or services, including new employees, sales teams, and customers. Essential tools for product trainers include Userpilot for user onboarding, Pendo for product insights, Appcues for creating walkthroughs, etc. Let’s get started!

Sales Recruiting 52

Sales Recruiting Scale Onboarding Interviewing 52

User Pilot

JUNE 19, 2024

They have to address customer queries and help them overcome any issues they face when using your product. CX strategy development – A CX specialist works with different departments, such as account management, product development, marketing, and sales, to identify strategies to enhance the customer experience.

Sales Recruiting 52

Sales Recruiting Scale Sales Hiring Innovation 52

User Pilot

JUNE 26, 2024

According to Glassdoor, the average base pay of a customer experience specialist ranges between $39,000 to $60,000 annually. Customer Experience Associate (2-3 years) – A CX associate communicates with customers to understand what they want and keep them happy. It can go all the way up to Chief Experience Officer (CXO).

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Education 52