Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

Stax

MARCH 26, 2024

That said, these tools are more than just a means to accept payments; they represent a comprehensive solution that integrates sales, inventory management, and customer data into a unified system. They act as a bridge between traditional payment processing and online payment possibilities.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

Stax

JUNE 6, 2024

In this guide, we’ll walk you through essential criteria to consider when evaluating AR software, ensuring you make an informed decision that supports your business’s growth and operational efficiency. From user interface to customer support, we’ve got you covered.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

Payrix

AUGUST 21, 2024

At the same time, Inktavo needed the robust offerings of a single provider capable of doing some of the heavy lifting that would help their internal team become more operationally efficient. The solution: Payrix was able to offer the high-transaction limits that Inktavo’s customers needed and much more. Get started today.

Payment Solutions 130

Payment Solutions Payments Merchant Services Payment Methods 130

Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. For example, let’s say one of your HVAC clients had issues with field service team tracking, work order management, and customer invoicing. You need to do it right.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Payrix

APRIL 2, 2024

Value added services, as the name suggests, bring additional value to a software platform’s core payment processing solution. Similarly, Omnitoken facilitates secure payments across multiple channels, ensuring a consistent and streamlined experience for both businesses and their consumers. That’s Account Updater,” says Andy.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

Blulogix

JANUARY 21, 2024

How to Enhance Customer Satisfaction Through Transparent Billing By BluLogix Team In the modern business environment where subscription models are prevalent, the key to customer loyalty and satisfaction lies in delivering a seamless and transparent billing experience. Customers can easily see what they’re paying for.

Payment Features 52

Payment Features Subscription Systems Review Operational efficiency. 52

Blulogix

JANUARY 28, 2024

By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. Verify that invoices are generated correctly, payment processing functions smoothly, and customer self-service features are user-friendly.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

Payment Features 52

Payment Features Subscription B2B Management 52

Stax

DECEMBER 6, 2024

Worldpay states that its focus is on innovative, secure, and reliable payment solutions that cater to the evolving needs of customers. Worldpays processing solutions are designed to support your businesss growth and operational efficiency.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Blulogix

MARCH 8, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Unpacking Complexity in B2B Billing In the landscape of B2B commerce, billing complexity isn’t just a buzzword— it’s a significant barrier that companies must navigate to ensure success in the subscription economy.

B2B 52

B2B Payment Features Subscription Operational efficiency. 52

Payrix

APRIL 24, 2024

“Processing payments, the acceptance of digital forms of payments like credit card, debit card, electronic ACH, alternative forms of payments, is the lifeline, the lifeblood of any business.” For a business to operate efficiently and successfully today, they must be able to process digital payments.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

JULY 17, 2024

Hence, by categorizing your audience into different personas, you can tailor your product features, marketing strategies , and customer support to meet the unique needs and preferences of each group. Eddie values dedicated account management and 24/7 support.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

User Pilot

MAY 8, 2024

Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Userpilot resource center.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

OPEXEngine

JANUARY 17, 2020

Eric Mersch, CFO and partner at FSG puts it this way: “The methodology for reporting subscription gross margin is so well established that using a non-standard approach will cost you several multiples of ARR in valuation. Customer support. Cloud operations / Platform Maintenance. Customer Support.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

Blulogix

FEBRUARY 9, 2024

As companies delve deeper into subscription models and agile monetization platforms , the necessity of integrating disparate processes—from sales and marketing to finance and customer support—becomes unmistakably clear. This operational efficiency ensures that resources are optimized and focused on strategic initiatives.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

User Pilot

JANUARY 26, 2021

For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition. With your customer expectations already detailed, it is important to see where your journey either exceeds or falls short of their mental model. Customer Journey Analytics Software in Action.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Blulogix

FEBRUARY 20, 2024

Agile monetization, with its emphasis on flexibility, responsiveness, and customer-centricity, relies heavily on technological innovation to remain effective and competitive. This integration ensures a unified approach to monetization, enhances operational efficiency, and provides a holistic view of the customer journey.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

Panintelligence

AUGUST 16, 2024

Cost efficiency Crafting a bespoke analytics tool from the ground up requires a hefty initial outlay for development, rigorous testing, and robust infrastructure. On the flip side, ready-made analytics solutions often come with adaptable pricing schemes, such as subscription models, letting you distribute costs over time.

Development 52

Development Technical Review Software Review Scale 52

Mucker Capital

AUGUST 9, 2024

You can choose from various subscription plans based on your needs and budget. By following these steps, you can efficiently integrate Jasper into your content creation workflow, saving time and enhancing the quality of your output. Choose the subscription plan that best fits your startup’s needs. Happy writing!

AI Search 59

AI Search AI Startup ChatGPT 59

How To Buy Saas

MARCH 19, 2024

In delivery operations, efficient route planning can represent the deciding moment for your business’s prosperity. With the rise of software-as-a-service (SaaS) solutions, organizations currently approach powerful route-planning tools that can smooth out their operations, decrease expenses, and improve consumer loyalty.

Merchant Services 40

Merchant Services AI Search Business SaaS 40

SaaS Metrics

JUNE 10, 2019

However, it becomes a real concern when you are looking for the cheapest subscription plans. Numerous security tools are needed when you are paying remotely through your credit card and low-end providers might not have the security system in place to safeguard sensitive financial information. Conclusion.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) Technical Review SaaS Systems Review 40

SmartKarrot

APRIL 28, 2021

Ensure Customer Success Managers have appropriate training and development to perform their jobs, use data to track KPIs, forecast retention, and create customer insight. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

SEPTEMBER 21, 2020

All business units in your organization, be it marketing, sales, customer support, product management, etc., Hence, it is important to use customer success KPIs to know what impact they are delivering to your business. Operational efficiency. Customer experience. Monthly Recurring Revenue (MRR).

Customer Success 10

Customer Success Metrics Data Scale 10

SmartKarrot

JULY 14, 2023

It is a Robotic Process Automation (RPA) solution that companies can rely on for any recurring manual labor tasks. The solution is primarily popular in areas such as finance, human resource, customer support, and sales. This can refer to managing customer queries, support processes, and managing customer query analytics.

compliance 10

compliance Scale Enterprise Finance 10

SmartKarrot

APRIL 27, 2023

This can provide insights into the team’s operational efficiency and what can be done to improve it further. Provide Proactive Customer Support Currently; most organizations offer personalized yet reactive customer support. You already have what you need to know about your customers.

Scale 10

Scale AI Artificial Intelligence Scaling 10

Stax

JANUARY 21, 2025

Well also give you our picks of the best payment gateways and look at common pitfalls to avoid. TL;DR Choose a payment gateway compatible with your business model, whether for eCommerce, subscriptions, or omnichannel sales. Consider support for high-risk industries if applicable.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

Stax

FEBRUARY 19, 2025

One core area of focus is customer support, which adds immense value to every business when done correctly. When adding payment features for software users, the importance of including customer support for payment processing is no different. The Pros of Outsourcing Payments Support 1.

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

Blulogix

DECEMBER 6, 2024

Employees may end up spending hours on repetitive tasks such as data entry or invoicing instead of focusing on more strategic, value-added activities. This is particularly important for billing, where accuracy is crucial to maintaining customer trust and avoiding revenue leakage. Automation also enables better workforce planning.

Payment Features 52

Payment Features Scale Subscription Pricing 52