TechEmpower SaaS

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 443

Generative AI AI CTO Hire Sales Recruiting 443

Intercom, Inc.

FEBRUARY 25, 2019

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. CS” stands for customer support. Our customer support team is an incredibly strategic asset to our company. They have to change how they work. .

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

User Pilot

FEBRUARY 13, 2024

TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support. Empower users and increase customer satisfaction.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

SmartKarrot

NOVEMBER 22, 2022

Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Build an engine for positive team growth across recruiting, training, management, and operations. and Customer Advocacy. Define and monitor the up-sell/cross-sell pipeline.

Customer Success 19

Customer Success Sales Recruiting Scale Government 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

MARCH 18, 2021

Develop new tactics and strategies to solicit mindshare from the customers’ executives. Manage select strategic accounts of high priority in life sciences. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting!

Trends 98

Trends Customer Success Sales Hiring Scale 98