OPEXEngine

JANUARY 17, 2020

Customer support. Cloud operations / Platform Maintenance. A review of 18 public companies confirms that employee activities included in COGs are for customer support and for platform operations. The development environment is a much lower percent of the total expense but it is significant enough to matter.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

JANUARY 26, 2021

With your customer expectations already detailed, it is important to see where your journey either exceeds or falls short of their mental model. Most SaaS customers expect next-level customer support any-time they run into an issue with a product. Customer Journey Analytics Software in Action. Kommunicate.io

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

AUGUST 17, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product.

Scale 52

Scale Leadership Interviewing Trends 52

User Pilot

AUGUST 28, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product.

Scale 52

Scale Leadership Healthcare Trends 52

User Pilot

AUGUST 25, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product.

Scale 52

Scale Leadership Education Interviewing 52

SmartKarrot

MARCH 18, 2021

Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers. Develop relationships with executives at the highest priority accounts.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

AUGUST 5, 2021

Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices. Through its early involvement in the development process, Ops ensures high-quality products are delivered ahead of market demand. An organization’s success depends on its product operations.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10