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Breaking Into Asia? Benchmarking Data and Insights on SaaS Subscriptions in Asia

FastSpring

Here are the questions we sought to answer by analyzing anonymized subscription data for transactions across various Asian countries (excluding broader “APAC” regions like Australia, New Zealand, and Indonesia): How do customers in Asia’s growing markets prefer to manage their SaaS subscriptions?

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.

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Mollie Recurring Payments for Small Businesses

Subscription Flow

What Mol did was identify how badly traditional banks’ online payment processing worked for small European businesses, before offering Mollie recurring payments as an alternative to these businesses that were nearing bankruptcy during the lockdown. How to handle Mollie recurring payments?

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Nailing your customer support interview at Intercom

Intercom, Inc.

In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. . The Customer Support interview process. Whether you’re applying for a Customer Support Specialist role, or a Customer Support Engineer role, the process is very similar.

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The Best FinTechs for PayFac-as-a-Service: Because DIY is Overrated

USIO

Extra Goodies: Invoice print & mail (yes, theyll mail 100K+ invoices for you), prepaid card issuing, and tailored support for healthcare, legal, logistics, insurance, CRMs, ERPs, fintechs, SaaS and many others. Customer Support Rating: 10/10 Actual humans answer the phone. Thats Stripe support.

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Frequently Asked Questions: Integrated Payments for Software Companies

USIO

Maintenance Costs: Ongoing costs for updates and support. Can integrated payments support subscription billing? Yes, many integrated payment solutions support subscription billing, which is essential for SaaS (Software as a Service) companies. How does integrated payments affect customer support?

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Moving from reactive to proactive customer support

Intercom, Inc.

Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address. What is proactive customer support? Customer retention.